福利运营专员-1
Benefit Operations Specialist-1
Operations Specialist, Benefits 负责各类福利计划的全生命周期管理，包括灵活福利、医疗报销安排、医疗储蓄账户和通勤计划。这包括计划的创建、持续维护以及最终关闭。该职位还包括处理与雇主配置和计划相关的客户表单和文件数据。成功胜任此职位需要对产品、系统、文件和技术方面有深入理解。
- 必须遵守安全政策
- 保持与福利相关功能领域的详细知识
- 作为内部资源，利用产品、文件和系统知识解决疑问并提供问题解决方案
- 作为内部部门的知识型联系人
- 与其他团队、雇主和合作伙伴沟通以解决账户差异
- 负责处理案例并解决三级升级问题
- 创建、更新和维护参与者计划和余额
- 更新和维护雇主账户余额
- 创建、更新和维护雇主计划和关闭
- 处理人口统计、注册和贡献文件
- 在需要时进行同僚培训
- 识别趋势以改善计划管理体验
- 确保内部和外部部门的请求得到及时处理
- 定期与直接上级进行一对一会议，进行职业发展和目标设定
- 与团队和其他部门合作，确保良好的客户体验
- 为雇主、顾问和第三方供应商创造效率并改进流程
- 采用持续改进的工作方式
- 参与持续的学习、发展机会和知识分享
- 保持出勤和准时的标准
- 保持预期的质量和绩效指标
- 必须通过视频和电话参与团队会议和一对一会议
- 协助特殊项目
一般职责：
所有其他指派的任务
协助特殊项目
持续改进部门工作流程
根据 HIPAA 维护政策
基本薪资范围代表该职位的预期最低和最高薪资范围。实际薪资将有所不同，并将基于多种因素，如您的资质、技能、能力和对该职位的熟练程度。基本薪资是 WEX 总体薪酬包的一部分。
查看英文原文
The Operations Specialist, Benefits is responsible for the lifecycle of various benefit plans, including Flexible Benefits, Health Reimbursement Arrangements, Health Savings Accounts, and Commuter Plans. This encompasses their creation, ongoing maintenance, and eventual closure. The role also includes consumer forms and processing file data relevant to employer configurations and plans. A strong understanding of the products, systems, files, and technical aspects is essential for success in this position.
- Must adhere to security policies
- Maintain detailed knowledge in function area(s) related to Benefits
- Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
- Serve as a knowledgeable contact for internal departments
- Communicate with other teams, employers and partners to resolve account discrepancies
- Responsible for solving cases and resolving tier 3 escalations
- Create, update and maintain participant plans and balances
- Update and maintain employer account balances
- Create, update and maintain employer plans and closings
- Process demographic, enrollment and contribution files
- Facilitate peer training when requested
- Identify trends to improve plan administration experience
- Ensure requests made by internal and external departments are resolved in a timely manner
- Attend regularly scheduled one on one meetings with direct leader for professional development and goal setting
- Work with your team, other departments to ensure a positive customer experience
- Create efficiencies and improve processes for employers, consultants and third-party vendors
- Maintain a continuous improvement approach to work
- Participate in ongoing learning, development opportunities and sharing of knowledge
- Maintain attendance and punctuality standards
- Maintain expected quality and performance metrics
- Must participate in team meetings and one on ones via video and phone
- Assist with special projects
General Duties:
All other duties as assigned
Assist with special projects
Continually work on improving departmental workflow
Maintain policy according to HIPAA
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $17.00 - $22.50Originally posted on Himalayas