虚拟医疗助理患者护理沟通专家
Virtual Medical Assistant Patient Care Communications Specialist
患者护理沟通专员
诊所类型：脊椎按摩诊所 / 医疗诊所
工作时间：每周30-35小时，根据诊所排班需求可能有变动
薪资：5-6.5美元/小时，6个月后根据表现增加
排班要求：必须灵活安排指定班次，并愿意在周六工作
职位概述
我们正在寻找一位专业、可靠且以患者为中心的患者护理沟通专员，以支持一家快速发展的脊椎按摩诊所。
该职位是诊所的对外声音，将是现有和潜在患者的首要联系人。理想的候选人需在电话、短信、语音邮件、电子邮件和预约流程中创造温暖、冷静、专业且值得信赖的体验。
这是一个高频率沟通的职位，专注于患者来电、预约、跟进和留存。候选人需具备条理性、情绪感知力、注重细节，并能以同理心和良好的判断力处理患者问题。
主要职责
专业且及时地接听大量患者来电。
及时准确地回复患者短信、语音邮件、电子邮件和传真相关消息。
安排新患者预约并收集完整的入院信息。在 MacPractice 中安排、确认、取消和重新安排现有患者预约。
优先处理新患者咨询和转诊机会，而非常规的重新预约请求。
对不活跃或过期的患者进行跟进和重新激活。帮助将患者咨询转化为已预订的预约。
保持准确的患者记录、预约备注和沟通文档。
与现场工作人员协调，确保医生排班饱满且有序。
处理与预约、账单困惑、保险问题或意外不满相关的患者投诉。
知道何时倾听、收集细节、提供回拨，并避免向患者提供不必要的信息。
支持 Weave 内的漏接电话跟进流程和沟通改进。
始终保护患者隐私并遵守 HIPAA 标准。
所需资格
英语口语优秀，发音清晰易懂，带有中性口音。具备良好的书面沟通能力，适用于短信、电子邮件和面向患者的沟通。
有虚拟医疗助理、医疗接待员、患者沟通专员或前台接待员的经验。
查看英文原文
Patient Care Communications Specialist
Practice Type: Chiropractic / Healthcare Clinic
Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs
Rate: $5-$6.50/hourwith performance-based increase after 6 months
Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays Position Overview
We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.
This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.
This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.
Key Responsibilities
Answer high-volume inbound patient calls professionally and promptly.
Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
Maintain accurate patient records, scheduling notes, and communication documentation.
Coordinate with in-office staff to keep the provider schedule full and organized.
De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
Support missed-call follow-up workflows and communication improvements inside Weave.
Protect patient privacy and follow HIPAA standards at all times.
Required Qualifications
Excellent spoken English with a clear, easy-to-understand, neutral accent. Strong written communication skills for SMS, email, and patient-facing messages.
Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
Comfortable handling high call volume in a fast-paced clinic environment.
Strong patient service mindset, emotional intelligence, and common sense.
Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
Reliable, punctual, and proactive with attendance communication.
Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
Must have reliable high-speed wired internet (LAN).
Must be flexible with schedule assignment and willing to work on Saturdays if needed.
Preferred Qualifications
Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
Experience with patient reactivation, new patient conversion, and provider schedule optimization.
Prior experience supporting U.S. healthcare clinics.
VA
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Hrs/week
VA 1
7:30-18:00
1-hour break
7:30-14:30
30-min break
7:30-13:00
30-min break
7:30-14:30
30-min break
7:30-13:00
30-min break
OFF
OFF
32.5
VA 2
7:30-18:00
1-hour break
7:30-14:30
30-min break
7:30-13:00
30-min break
7:30-14:30
30-min break
7:30-13:00
30-min break
OFF
OFF
32.5
VA 3
OFF
14:00-20:30
30-min break
12:30-18:30
30-min break
14:00-20:30
30-min break
12:30-18:30
30-min break
07:30-15:00
30-min break
OFF
30
VA 4
OFF
14:00-20:30
30-min break
12:30-18:30
30-min break
14:00-20:30
30-min break
12:30-18:30
30-min break
07:30-15:00
30-min break
OFF
30
Schedule Coverage
Candidates must understand that the client will make the final schedule assignment based on clinic need, candidate strength, and coverage fit.
Originally posted on Himalayas