双语患者随访专员
Bilingual Patient Follow-Up Specialist
双语患者随访专员
远程办公 | 人身伤害 | 兼职，初始每周30小时 | 6.5美元/小时
职位简介
我们正在寻找一位高度有条理、可靠且善于沟通的双语患者随访专员，以支持一家不断发展的个人伤害医疗实践。
该职位的首要任务是处理大量的患者随访电话积压。您将进行外拨联系，记录患者的康复进展，协助律师和法律文件请求，并确保任务准确且按时完成。
理想的候选人应具备丰富的医疗助理经验，同时拥有出色的沟通能力、坚持性、准确性，并能够以极高的细致程度处理敏感的患者和法律信息。
主要职责
患者随访与联络
- 在患者就诊后大约4到6周内联系患者，了解其康复情况和当前状况。
- 通过电话、短信或其他批准的渠道进行持续的外拨联系，同时保持专业和尊重。
- 在患者难以联系时持续跟进，但不要过于激进或强推。
症状追踪与文档记录
- 完成有关症状（如头痛、眩晕和其他报告的问题）的结构化随访问卷。
- 准确地将患者回答记录在诊所专用的症状追踪数据库中。
- 保持完整且有条理的文档，以便医生可以轻松查看患者的康复进展。
法律记录与账单请求
- 回应律师和律师事务所关于患者评估、医疗记录和账单文件的请求。
- 整理正确的记录，并在发送或上传前确保所有所需信息完整。
- 高度准确地处理法律和医疗文档，因为错误可能直接影响人身伤害案件。
门户与任务管理
- 将已完成的评估、记录、账单和其他要求的文档上传至指定的律师或客户门户。
- 跟踪未完成的请求和已完成的任务，以确保文档不会遗漏。
- 在诊所的内部系统和外部门户中保持有条理的记录。
报告与运营可靠性
- 提供每日结束时的报告，总结已完成的电话、联络尝试、待跟进事项和已完成的任务。
- 保持一致的跟进频率
查看英文原文
Bilingual Patient Follow-Up Specialist
Remote | Personal Injury | Part-Time, 30 hours/week initially | $6.5/hour
About the Role
We are seeking a highly organized, dependable, and personable Bilingual Patient Follow-Up Specialist to support a growing personal injury medical practice.
The immediate priority for this role is addressing a significant backlog of patient follow-up calls. You will conduct outbound outreach, document patient recovery progress, support attorney and legal documentation requests, and help ensure that tasks are completed accurately and on time.
The ideal candidate combines strong medical assistant experience with excellent communication, persistence, accuracy, and the ability to handle sensitive patient and legal information with a very high level of attention to detail.
Key Responsibilities
Patient Follow-Up & Outreach
- Contact patients approximately 4 to 6 weeks after their visit to check on their recovery and current condition.
- Conduct consistent outbound outreach through calls, texts, or other approved channels while remaining professional and respectful.
- Follow up persistently when patients are difficult to reach without becoming overly aggressive or pushy.
Symptom Tracking & Documentation
- Complete structured follow-up questionnaires regarding symptoms such as headaches, dizziness, and other reported concerns.
- Record patient responses accurately in the practice's dedicated symptom tracking database.
- Maintain complete and organized documentation so the physician can easily review patient recovery progress.
Legal Records & Billing Requests
- Respond to requests from attorneys and law firms for patient evaluations, medical records, and billing documentation.
- Compile the correct records and ensure all requested information is complete before sending or uploading it.
- Handle legal and medical documentation with extremely high accuracy because errors can directly affect personal injury cases.
Portal & Task Management
- Upload completed evaluations, records, bills, and other requested documentation into designated attorney or client portals.
- Track outstanding requests and completed tasks so documentation does not fall through the cracks.
- Maintain organized records across the clinic's internal systems and external portals.
Reporting & Operational Reliability
- Provide End-of-Day reports summarizing completed calls, outreach attempts, pending follow-ups, and finished tasks.
- Maintain consistent follow-through on assigned responsibilities and communicate quickly when an issue could affect completion.
- Prioritize accuracy and reliability, particularly when handling patient records, legal requests, and time-sensitive documentation.
Cross-Training & Practice Support
- Learn the Scheduling & Intake Specialist's core workflows, including scheduling, patient intake, and patient communication.
- Provide backup coverage when the other VMA is unavailable or when patient volume increases.
- Assist with incoming calls, emails, patient questions, or administrative work when additional practice support is required.
Required Qualifications
- Fully fluent in English and Spanish.
- Previous experience as a Medical Assistant, Medical Receptionist, Virtual Medical Assistant, or similar healthcare support professional.
- Strong understanding of medical terminology and patient communication.
- Exceptional attention to detail when entering records or managing documentation.
- Strong telephone communication skills with a warm, conversational, and patient-centered approach.
- Comfortable performing frequent outbound patient calls and follow-ups.
- Highly organized and capable of independently tracking multiple open tasks.
- Able to work consistently during Mountain Time business hours.
Preferred Qualifications
- Previous experience working with personal injury practices.
- Experience communicating with attorneys or law firms.
- Experience fulfilling medical records or billing documentation requests.
- Familiarity with legal, clinic, or attorney portals.
Tools & Systems
- Internal Clinic Symptom Database for documenting standardized patient follow-up responses and recovery symptoms.
- External Law Firm/Clinic Portals for uploading completed evaluations, medical records, bills, and other requested documentation.
- GoLean Productivity Tool and GoLean Private Network for productivity monitoring and secure access to practice systems and patient information.
What Success Looks Like
- The existing patient follow-up backlog is steadily cleared, with patients contacted approximately 4 to 6 weeks after their visit and their recovery information documented accurately.
- Attorney and law firm requests for evaluations, medical records, and billing documentation are completed accurately and on time, with the practice expecting effectively zero preventable errors.
- Follow-ups, portal uploads, records requests, and outstanding tasks are consistently tracked through completion, with clear End-of-Day reporting and reliable backup coverage for scheduling and intake when needed.
Originally posted on Himalayas