高级客户成功经理 I
Senior Customer Success Manager I
**关于Demandbase：**
Demandbase是唯一一个管道AI平台，使GTM团队能够规模化自动化增长。通过统一的数据、洞察、行动和成果视图，B2B企业可以自信地无缝对齐并执行基于客户群的GTM策略。成千上万的企业信任Demandbase来最大化收入、减少浪费，并在一个平台上整合他们的数据和技术栈。
作为一家公司，我们同样致力于职业成长和构建世界级技术。我们大力投资于人才、我们的文化以及周围的社区。我们还连续被《财富》杂志评为“旧金山湾区最佳工作场所”之一，被Selling Power评为“60家最适合销售的公司”之一。我们的办公室位于旧金山、纽约、奥斯汀、西雅图、印度和英国。
### **职位描述**
高级客户成功经理负责推动Demandbase最复杂和高价值客户关系中的战略客户成果、留存、扩展和高管参与。作为一名经验丰富的个人贡献者，您将作为高管利益相关者的可信赖顾问，帮助客户转变其市场进入策略，并通过Demandbase平台实现可衡量的商业价值。
该职位需要一位能够影响组织各个层级（从实践者到高管）的咨询型领导者。您将与销售、专业服务、产品、支持和市场营销团队紧密合作，加速客户采用，推动扩展机会，降低风险，并确保客户的长期成功。
理想的候选人结合了深厚的B2B营销、销售和营收技术专业知识，以及强大的商业敏锐度、高管形象，以及领导复杂客户互动的显著业绩记录。您能够自如地应对不确定性，影响跨职能团队，并通过数据驱动的决策解决复杂的业务挑战。
### **您将从事的工作：**
### **战略客户领导力**
- 负责Demandbase最重要的客户关系组合。
- 与高管利益相关者建立可信赖的顾问关系，包括营销、销售、营收运营和客户成功部门的副总裁、高级副总裁和高管。
- 推动客户采用、商业价值实现、留存和在指定账户中的增长。
查看英文原文
**Introduction to Demandbase:**
Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform.
As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.
### **About the Role**
The Senior Customer Success Manager is responsible for driving strategic customer outcomes, retention, expansion, and executive engagement across Demandbase's most complex and high-value customer relationships. As an experienced individual contributor, you will serve as a trusted advisor to executive stakeholders, helping customers transform their go-to-market strategies and realize measurable business value through the Demandbase platform.
This role requires a consultative leader who can influence at all levels of an organization, from practitioners to executives. You will partner closely with Sales, Professional Services, Product, Support, and Marketing teams to accelerate customer adoption, drive expansion opportunities, mitigate risk, and ensure long-term customer success.
The ideal candidate combines deep expertise in B2B marketing, sales, and revenue technologies with strong business acumen, executive presence, and a proven track record of leading complex customer engagements. You are comfortable navigating ambiguity, influencing cross-functional teams, and solving difficult business challenges through data-driven decision making.
### **What you'll be doing:**
### **Strategic Customer Leadership**
- Own a portfolio of Demandbase's most strategic customer relationships.
- Develop trusted advisor relationships with executive stakeholders, including VP, SVP, and C-level leaders across Marketing, Sales, Revenue Operations, and Customer Success organizations.
- Drive customer adoption, business value realization, retention, and growth across assigned accounts.
- Create and execute strategic success plans aligned to customer business objectives and measurable outcomes.
- Lead executive business reviews and strategic planning sessions that demonstrate value and align Demandbase solutions to customer priorities.
- Provide consultative guidance on account-based go-to-market strategies, revenue generation, organizational alignment, and operational excellence.
- Develop customer success stories, references, and advocacy programs that showcase business outcomes.
### **Customer Outcomes & Growth**
- Drive measurable customer outcomes through successful platform adoption and utilization.
- Identify risks proactively and develop mitigation plans to improve customer health and retention.
- Partner with Account Executives to identify, develop, and execute expansion opportunities through upsell and cross-sell motions.
- Influence customer roadmaps by identifying opportunities to expand use cases and increase platform value.
- Serve as the voice of the customer and advocate for customer needs across Demandbase.
- Maintain expertise in industry trends, account-based go-to-market strategies, revenue technologies, and competitive solutions
### **Cross-Functional Leadership**
- Lead complex customer initiatives involving multiple stakeholders, business units, and internal teams.
- Coordinate resources across Customer Success, Product, Support, Professional Services, Sales, and Marketing to ensure successful customer outcomes.
- Navigate obstacles and competing priorities while maintaining accountability for results.
- Influence internal processes and programs that improve customer experience, scalability, and operational effectiveness.
### **What we're looking for:**
- 5+ years of experience in Customer Success, Strategic Account Management, Consulting, Revenue Operations, or related customer-facing SaaS roles.
- Proven success managing enterprise and strategic customer relationships with executive stakeholders.
- Demonstrated ability to drive retention, expansion, and measurable customer outcomes within a SaaS environment.
- Strong consultative and executive communication skills, with experience influencing VP and C-level decision makers.
- Deep understanding of B2B go-to-market strategies, account-based marketing, demand generation, sales processes, and revenue operations.
- Experience working with CRM, marketing automation, sales engagement, intent, analytics, and revenue technology platforms.
- Strong analytical skills with the ability to leverage data to drive decisions, recommendations, and customer outcomes.
- Demonstrated ability to independently manage multiple priorities while maintaining a high standard of execution.
- Experience identifying process improvements and implementing scalable solutions that improve team effectiveness and customer outcomes.
**Benefits**
Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, paid holidays, and access to mental health and wellness resources. We also provide a 401(k) with pre-tax, after tax, and roth options, as well as short-term/long-term disability, life insurance, and other great benefits.
**Our Commitment to Diversity, Equity, and Inclusion at Demandbase**
At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.
We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!
We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.
**Unsolicited Submissions**
At Demandbase, we value thoughtful partnerships and direct connections with candidates. We’re not accepting unsolicited resumes or outreach from third-party recruiting agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid.