客户成功经理 II
Customer Success Manager II
**Demandbase 简介：**
Demandbase 是唯一一个管道 AI 平台，使 GTM 团队能够实现规模化增长。通过统一的数据、洞察、行动和成果视图，B2B 企业可以自信地无缝对齐并执行基于客户群的 GTM 策略。成千上万的企业信任 Demandbase 来最大化收入、减少浪费，并在一个平台上整合他们的数据和技术栈。
作为一家公司，我们同样致力于职业成长和打造世界级技术。我们大力投资于人才、文化以及我们所处的社区。我们还连续被《财富》杂志评为“旧金山湾区最佳工作场所之一”，被 Selling Power 评为“60 家最适合销售的公司之一”。我们的办公室位于旧金山、纽约、奥斯汀、西雅图、印度和英国。
**职位简介**
Customer Success Manager II 负责推动客户对 Demandbase 解决方案的采用、支持和续约。这通过与客户合作实现其目标，推动客户采用，加快上线和价值实现，并提供 B2B 数字商业专业知识来完成。
**职责**
- 全生命周期管理客户关系，作为客户高级营销决策者的首要联系人和值得信赖的顾问
- 推动 Demandbase 平台的采用和价值实现，通过使用情况、客户成果和目标达成情况进行衡量
- 与客户合作，提供主动的 ABM 最佳实践、策略和用例，解决关键成功问题和高管优先事项
- 在与新业务团队合作的情况下，识别并支持客户群中的扩展机会
- 主导客户入职，项目管理持续的计划，并通过跨职能协作确保问题及时解决
- 在内部为客户发声，同时保持对 Demandbase 产品、行业趋势和竞争环境的深入了解
- 撰写客户成功故事、案例研究和推荐，展示可衡量的影响
**任职要求**
- 3-5 年在战略客户管理、客户成功或类似角色的经验，支持 SaaS 客户
- 有通过与销售团队合作进行向上销售和交叉销售实现扩展的成功经验
- 有协调跨职能团队的丰富经验
查看英文原文
**Introduction to Demandbase:**
Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform.
As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.
**About the Role**
The Customer Success Manager II is responsible for growing, supporting, and renewing customer adoption of Demandbase solutions. This is accomplished by partnering with the client to achieve their objectives, driving customer adoption, accelerating time to live and value, and providing B2B digital business expertise.
**Responsibilities**
- Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders
- Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment
- Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities
- Identify and support expansion opportunities within the customer base in partnership with new business teams
- Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination
- Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape
- Develop customer success stories, case studies, and references that demonstrate measurable impact
**Qualifications**
- 3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
- Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
- Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
- Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
- Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI
**Benefits**
Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, paid holidays, and access to mental health and wellness resources. We also provide a 401(k) with pre-tax, after tax, and roth options, as well as short-term/long-term disability, life insurance, and other great benefits.
**Our Commitment to Diversity, Equity, and Inclusion at Demandbase**
At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.
We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!
We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.
**Unsolicited Submissions**
At Demandbase, we value thoughtful partnerships and direct connections with candidates. We’re not accepting unsolicited resumes or outreach from third-party recruiting agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid.