高级销售支持专员
Senior Specialist Sales Support
Altisource 是抵押和房地产行业服务和技术的领先提供商。以创新为指导原则，注重合规性和卓越服务，我们提供从贷款发放到服务的端到端解决方案，并为消费者和投资者提供在线房地产平台。
如果这样，很高兴认识你；加入 Altisource® 的应用支持团队，成为支撑我们业务的核心力量。Altisource®（纳斯达克股票代码：ASPS）是房地产交易服务的领先提供商。
职位描述
你将负责
· 处理来自房地产经纪人的来电、外拨电话、邮件和聊天，涉及他们的 Equator 账户、密码重置和技术问题——这些是热线索，无需冷电销
· 向房地产经纪人推荐当前会员资格，以增加获取房产列表合格线索的价值
· 通过及时高效地处理咨询，提供卓越的客户服务
· 解决与 Equator 平台相关的技术问题
· 进行产品演示，展示 Equator 服务的优势
· 维护准确的客户记录，并在 CRM 系统中更新信息
· 与销售团队合作，识别潜在的升级销售机会
· 协助开发和实施销售策略，以提高客户留存率
· 生成并筛选线索
· 准备并提交关于客户互动、销售活动和绩效指标的定期报告
· 跟踪行业趋势、竞争对手产品和 Equator 的产品更新
· 参与持续培训，提升产品知识和客户服务技能
任职要求
任何拥有 +3 年销售支持工作经验的毕业生，优先考虑抵押领域背景。
有使用软件应用程序的实际经验。
你具备以下条件：
· 具有猎人般的思维，渴望通过线索生成和热电销创造并培育销售收入流，同时达成可衡量的销售目标
· 在内部销售或客户账户管理岗位有经验，最好是房地产服务或基于云的网络服务领域
· 在客户服务、销售和客户留存方面有经验，擅长处理客户异议和升级问题
· 有使用一个或多个 CRM（如 Avature、Encore 或 Salesforce.com）或工单跟踪系统（如 Salesforce.com、Zendesk）的经验
查看英文原文
Altisource is a leader in providing services and technology for the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in origination and servicing, and offer online real estate platforms for consumers and investors.
If so, nice to meet you; Join the Application Support team at Altisource® and be part of the backbone that enables our business. Altisource® (NASDAQ: ASPS) is a leading provider of real estate transaction services.
Job Description
WHAT YOU GET TO DO
· Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
· Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
· Provide exceptional customer service by addressing inquiries promptly and efficiently
· Troubleshoot and resolve technical issues related to the Equator platform
· Conduct product demonstrations to showcase the benefits of Equator's services
· Maintain accurate customer records and update information in the CRM system
· Collaborate with the sales team to identify potential upselling opportunities
· Assist in the development and implementation of sales strategies to increase customer retention
· Generate and qualify leads
· Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
· Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
· Participate in ongoing training to enhance product knowledge and customer service skills
Qualifications
Any Graduate with +3 years experience in sales support job preferred from Mortgage Domain.
Hands on experience in using software applications.
WHAT ABOUT YOU? You have...
· A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
· Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
· Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations
· Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)