信用服务代表
Credit Service Representative
Lenders One 正在招聘一名信用服务代表 | 以客户为中心、高影响力、快节奏的工作岗位
Lenders One 在支持抵押贷款承销生命周期中扮演着关键角色，我们正在提升信用服务的运作方式。作为信用服务代表，您将调查、验证和分析直接支持贷款决策的信用信息。您将与生产团队紧密合作，快速准确地提供信用报告补充，并在信用验证过程中作为值得信赖的客户面向专家。
这是一个适合在高工作量环境中茁壮成长、能清晰且富有同理心地沟通，并喜欢精准解决客户问题的人士。如果您准备好在抵押贷款信用生态系统中承担重要角色，请继续阅读。
此职位仅考虑目前居住在美国的申请人。
关于该职位
您将通过以下方式推动高效、准确的信用流程：
· 以客户为中心的内部和外部沟通，符合公司质量标准
· 调查和验证支持抵押贷款承销的信用、就业和财务信息
· 管理 incoming 和 pending 补充请求，注重细节和处理时间
· 解读和审查信用报告，包括破产或法拍等复杂情况
· 及时准确地向客户和内部团队提供信息
· 遵守所有联邦和州法规、隐私标准及内部流程
· 准确记录并遵守培训手册、工作流程和政策指南
· 有效转接咨询并与内部其他部门密切合作
您将确保补充信息被快速准确地处理——支持生产目标中的数量、处理时间和质量。
与生产团队的紧密合作
您将与信用运营、承销支持和客户面向团队紧密合作，以：
· 优先处理补充请求
· 解决信用或文件问题
· 在呼叫中心环境中保持准确性和服务水平
· 确保客户获得一致、合规、高质量的沟通
您带来的价值
· 金融服务业或抵押贷款服务行业的经验（必需）
· 对信用服务、报告和监管考量有深入了解
· 在专业环境中客户服务经验
· 能够…
查看英文原文
Lenders One is hiring a Credit Service Representative | Customer‑centric, high‑impact, fast‑paced role
Lenders One plays a critical role in supporting the mortgage underwriting lifecycle, and we are elevating how credit services operate. As a Credit Service Representative, you will investigate, verify, and analyze credit information that directly supports loan decisioning. You will partner closely with production teams, deliver fast and accurate credit report supplements, and serve as a trusted customer‑facing expert throughout the credit verification process.
This is a role for someone who thrives in a high‑volume environment, communicates with clarity and empathy, and enjoys solving customer problems with precision. If you are ready to take on an essential role in the mortgage credit ecosystem, keep reading.
This position is only considering applicants currently residing in the United States.
What this role is about
You’ll help power an efficient, accurate credit workflow by owning:
· Customer‑centric inbound and outbound communication that meets company quality standards
· Investigation and verification of credit, employment, and financial information supporting mortgage underwriting
· Management of incoming and pending supplement requests with attention to detail and turnaround time
· Interpretation and review of credit reports, including complex scenarios such as bankruptcy or foreclosure
· Delivery of timely, accurate information to customers and internal teams
· Compliance with all Federal and State regulations, privacy standards, and internal procedures
· Accurate documentation and adherence to training manuals, workflows, and policy guidelines
· Effective routing of inquiries and close partnership with other internal departments
You’ll ensure supplements are processed quickly and accurately—supporting production goals for volume, turn‑time, and quality.
Close partnership with production teams
You’ll work closely with credit operations, underwriting support, and customer‑facing teams to:
· Prioritize supplement requests
· Resolve credit or documentation issues
· Maintain accuracy and service levels in a call‑center environment
· Ensure customers receive consistent, compliant, high‑quality communication
What you bring
· Experience in the financial services or mortgage services industry (required)
· Strong understanding of credit services, reports, and regulatory considerations
· Customer service experience in a professional environment
· Ability to interpret complex credit scenarios (foreclosure, bankruptcy, etc.)
· Excellent communication, decision‑making, persuasion, and problem‑resolution skills
· Comfort working in a fast‑paced, goal‑oriented, team‑based environment
· Proficiency with Microsoft Office
· Bilingual Spanish/English HIGHLY preferred
· Willingness to work the PST time zone
How performance is measured
Success in this role is driven by:
· Production volume
· Turn‑time on supplement requests
· Accuracy and quality
· Customer satisfaction
· Compliance with all regulatory and procedural requirements
Why You’ll Love Working at Altisource
· Remote‑First Culture: Distributed team, async collaboration, time‑zone flexibility
· Compensation: from $18-20/hour (DOE) + 401(k) with company match
· Benefits: Medical, Dental, Vision; FSA; Life + STD/LTD
· Time Off: Paid holidays + 19 days PTO (28 paid days/year)
Your next opportunity starts here. Apply now and make an impact.
Our Innovation Starts with YOU!
Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.
We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business.