信托账单与报告助理经理
Assistant Manager, Trustee Billing and Reporting
在Altisource（NASDAQ: ASPS），我们为按揭和房地产行业打造世界级的技术和服务，有能力帮助革新房屋买卖和管理的方式。在美国，我们与前十大按揭服务商中的7家合作，运营着三大顶级房地产拍卖网站之一，并管理着一个占据1.8万亿美元美国原贷款市场15%以上市场份额的合作社。
我们的创新始于你！
Altisource的愿景是通过创新推动按揭和房地产生命周期的发展，这得益于一种包容的文化，尊重员工多样化的声音。我们认为性别、年龄、宗教、种族、性取向、身份、身体能力、神经多样性、社会经济背景和经验的多样性能够激发创造力，挑战群体思维，并使公司更强大。在Altisource，无论背景如何，任何人都可以取得成功，并对我们的成功之路产生积极影响。
我们致力于公平和公正的招聘、培训和成长机会。我们还提供员工培训，以帮助他们以包容的方式相互协作。Altisource是平等机会雇主，我们的招聘决策基于才能、资格和业务需求。
职位描述
• 领导并监督受托人计费工作，包括计费团队主管和计费分析师，确保基于里程碑的计费准确完成，并在既定SLA内完成。
• 对受托人计费生命周期进行全流程监督，确保所有可计费服务及时、准确地开具发票，并符合特定客户要求和合同计费时间表。
• 确保一旦贷款转移和托管组合被报告给计费团队，就能迅速识别，并跟踪所有可计费活动，向适当的托管方开具发票，防止收入流失。
• 监控计费表现、工作流程量、逾期未开票余额和操作瓶颈，采取纠正措施以确保及时计费执行。
• 通过定期绩效监控、报告、指导和升级管理来推动SLA遵守，同时保持高绩效和有动力的团队。
• 向计费运营高级经理定期提供SLA报告、运营更新、风险评估和绩效指标。
查看英文原文
At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.
Our Innovation Starts with YOU!
Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.
We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.
Job Description
• Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing
Analysts, ensuring milestone-based billing is completed accurately and within
established SLAs.
• Provide end-to-end oversight of the Trustee billing lifecycle and ensure all billable
services are invoiced timely, accurately, and in accordance with the specific customer
requirements and contractual billing timelines.
• Ensure transferred loans and servicing portfolios are promptly identified as soon as
reported to the billing team and that all billable activities are tracked, and invoiced to
the appropriate servicer, preventing revenue leakage.
• Monitor billing performance, workflow volumes, aged unbilled balances, and
operational bottlenecks, implementing corrective actions to ensure timely billing
execution.
• Drive SLA adherence through regular performance monitoring, reporting, coaching, and
escalation management while maintaining a high-performing and motivated team.
• Provide regular SLA reporting, operational updates, risk assessments, and performance
metrics to the Senior Manager, Billing Operations.
• Prepare and review weekly and month-end revenue reporting based on completed
milestones and services delivered to customers.
• Ensure revenue activity is accurately reported to the Accounting team within the
month-end close calendar, including Business Day 1 reporting requirements.
• Maintain complete visibility of recognized but unbilled revenue and ensure timely
invoicing once billing milestones are achieved.
• Prepare monthly revenue forecasts using actual results, trends, operational activity, and
pipeline information.
• Coordinate monthly revenue review meetings with the Corporate Controller to discuss
actual results, forecasts, variances, billing trends, and revenue risks.
• Prepare forecast packages and monthly revenue reporting for review by the Senior
Manager, Billing Operations, and business leadership.
• Perform variance analysis and provide concise commentary on business performance
and revenue trends.
• Support internal and external audits, SOX compliance activities, reconciliations, and
documentation requests.
• Drive process improvement, automation, and AI-enabled initiatives to improve billing
accuracy, operational efficiency, reporting quality, and scalability.
• Partner with Operations, Finance, Accounting, and client stakeholders to ensure high
levels of service delivery and customer satisfaction.
• Maintain strong internal controls, audit trails, approvals, and supporting documentation
for billing and revenue-related activities.
Qualification:
The candidate should be a Graduate.
• Should have 7+ years of post-qualification work experience in a Title or Mortgage Industry
• Good interpersonal and leadership skills.
• Proactive, deadline-conscious and assertive
• Expertise in MS office and MS SQL
• Smart with good interpersonal and communication skills
• Should possess high energy level, be a self-starter, a good team player, self-motivated and driven to meet the ever-changing demands of a dynamic organization
• Solid conceptual, problem solving and analytical skills; readily willing to perform detailed analysis as needed.
Key Competencies
• Exceptional attention to detail and commitment to quality.
• Strong people leadership, coaching, and team development skills.
• Advanced Microsoft Excel and analytical capabilities.
• Ability to manage deadlines in a high-volume, SLA-driven environment.
• Strong accountability, ownership mindset, and pride in delivering accurate results.
• Excellent communication and stakeholder management skills.
• Continuous improvement mindset with focus on automation and AI adoption.
Competitive salary based on your experience and skills
Good Health
Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
Happiness
• 6 paid days off per year
• Employee engagement programs
• Opportunities to join our community service initiatives, including Habitat for Humanity
Are you up to the challenge? What are you waiting for? Apply today!
If you have any questions or concerns, feel free to reach out to us at Careers@altisource.com
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.