技术支持工程师
Technical Support Engineer
在Bluesight，我们的使命是创造突破性的解决方案，提高医疗系统、医院药房和制药制造商的效率、安全性和可见性。我们赋能客户，确保每次都能将正确的药物在正确的时间送到正确的患者手中。我们是一家高增长的医疗信息技术公司，拥有初创企业的氛围，但已有超过3000家客户使用我们的成熟解决方案。
职位概述
我们正在寻找一位充满活力的支持工程师，通过基于问题的诊断流程为终端用户（客户和内部人员）提供技术及网络问题的解决服务，并指导用户逐步解决问题。支持工程师将协助完成IT问卷调查、评估工作，并与医院IT和药房团队合作，确保软件符合他们的标准。
职责和义务：
接听客户的技术支持电话
回复客户的电子邮件
协助客户解决与Bluesight产品相关的技术问题
分析应用程序数据并确保解决方法的准确性
解决问题，保持高水平的客户满意度和信心
其他指派的职责和技术项目
偶尔需要夜间轮班值班
资格和技能：
相关领域的学士学位优先
2-5年管理或解决SaaS应用、系统和网络问题的经验
熟练使用Excel、SQL，处理数据集以分析问题
有数据库系统和查询经验，MongoDB优先
持有CISSP、A+、Security+、CISM、Net+或同等认证者优先
具备强大的分析和解决问题的能力
专业且礼貌的态度
有SaaS环境的知识和经验者优先
能够进行最多10%时间的出差
该职位面向美国本土的申请人开放。
为什么选择Bluesight？
Bluesight的文化建立在创新和团队合作之上。这里有成长的空间和主动出击的机会。你将与聪明、有动力的同事合作，致力于颠覆一个庞大的行业——而且还能享受其中的乐趣。我们坚信，你工作的地点和所做的工作都至关重要。加入我们，一起革新医院药房的格局！
- 竞争力的薪资
- 需要时可休假——无限制的假期天数！
- 丰厚的保险覆盖
- 401k计划并有公司匹配
- 轻松、协作的文化！
EOE AA M/F/VET/Di
查看英文原文
At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.
Position Overview
We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards
Duties and Responsibilities:
Answer inbound phone calls from customers on the technical support line
Respond to emails from customers
Assist customers with technical issues related to Bluesight products
Analyze application data and ensure accuracy with resolutions
Resolve issues, maintain high-end customer satisfaction and confidence
Other duties and technical projects as assigned
Occasional overnight on call rotation coverage
Qualifications and Skills:
Bachelor's degree in related field preferred.
2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
Strong Excel, SQL, Working with data sets to analyze issues
Experience with database systems and querying, MongoDB preferred.
CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
Strong analytical and problem-solving skills
Professional and polite demeanor
Knowledge and experience in a SaaS environment is preferred
Ability to travel up to 10% of the time
This position is open to applicants in the continental United States.
Why Bluesight?
Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!
-Competitive salary
-Time off when you need it – unlimited vacation days!
-Generous insurance coverage
-401k program with a company match
-Fun, collaborative culture!
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.