客户入职专员，会说中文
Customer Onboarding Specialist, Mandarin Speaking
**关于Owner**
Owner是本地商家用来成功的AI原生系统，从餐厅开始。
我们正在构建一个系统，取代商家用来经营业务的多种工具。
它涵盖了餐厅的网站、在线订购、客户关系管理、销售点系统等所有内容。
**产品理念**
大多数小型企业软件让商家自己完成工作才能获得他们想要的结果：销售增长和利润增长。Owner会自动为他们完成这些工作。
我们的系统会带来需求，将其转化为销售，并帮助运营者日常管理他们的业务。随着系统的改进，业务也会随之提升。
使用Owner应该就像拥有一支优秀的运营团队、工程师和营销人员在为你工作。
**我们的愿景**
我们首先帮助独立餐厅在网上取得成功。
但不仅仅是餐厅需要我们的帮助。大多数本地企业都面临着同样的问题。大型科技公司正在夺走他们的客户，侵蚀他们的利润，使他们难以生存。
一旦我们解决了餐厅的问题——我们将把解决方案扩展到其他所有类型的本地企业。
在我们设想的未来，数以千万计的本地企业主将使用我们的技术，在数字时代取得成功。
**我们的进展**
自2020年以来，我们已经产生了数千万美元的收入，并处理了超过十亿美元的在线订单。五分之一的美国人曾使用过[Owner.com](http://Owner.com)网站。
更重要的是，我们已帮助了超过20,000家餐厅业主，帮他们节省了近2亿美元的费用。
**我们的团队**
我们的团队目前有几百人。我们拥有来自最成功的小企业软件公司的顶尖人才，包括：Shopify、HubSpot、DoorDash、ServiceTitan、Rappi、Faire 和 Stripe。
2026年，我们将加快扩张速度，以跟上客户增长的步伐。
**我们在哪里工作**
Owner是一家以远程办公为主、总部位于旧金山的全球公司，同时在多伦多设有销售中心。对于某些职位，我们优先考虑在我们办公室地点进行面对面协作。大多数同事分布在世界各地。请查看职位描述，并与你的招聘经理讨论以了解有关地点的更多详情！
**为什么我们需要你**
作为客户入职专员，你将是第一个欢迎新签约的中文使用者合作伙伴加入Owner平台的人。出色的沟通能力是必须的，以确保对期望达成一致，从而使餐厅获得最高质量的体验。
查看英文原文
**About Owner**
Owner is the AI-native system local business owners use to succeed, starting with restaurants.
We’re building the system that replaces the many tools owners use to run their business.
It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.
**Product philosophy**
Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.
Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.
Using Owner should feel like having a team of great operators, engineers, and marketers working for you.
**Our vision**
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
**Our traction**
Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an [Owner.com](http://Owner.com) website.
More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
**Our team**
Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We’ll be scaling even faster in 2026 to keep pace with our customer growth.
**Where we work**
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!
**Why we're looking for you**
As a Customer Onboarding Specialist, you will be the first to welcome a newly-signed Mandarin-speaking partners to the Owner platform. Strong communication skills are a must to ensure alignment on expectations so that the restaurant has the highest quality mobile app and website launch, as soon as possible. Strong organizational skills are also vital because you’ll be balancing a portfolio of partners, all in different stages of the onboarding journey.
This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound emails, calls, and SMS messages from your partners. This gives you a unique opportunity to perfect your time management and client-facing skills. You’ll also partner closely with our product and engineering teams and have the opportunity to shape the future of the product.
We use Salesforce to log all activity; your success will be measured by your ability to collect necessary assets and information, coordinate internally across multiple teams, set proper expectations ahead of launch, and ensure a smooth handoff to the Restaurant Success Manager.
This role is 100% remote and can be based anywhere in Mexico, Colombia, or Costa Rica.
**Applicants must have native-level proficiency in Mandarin and English. (C1/C2)**
**The impact you will have**
- Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence
- Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team.
- Work on projects and initiatives that improve our internal processes
- Impact the Owner platform design by providing relevant product feedback to our engineering team
- Partner and collaborate successfully with cross-functional teams
**Minimum requirements**
- **Strong English & Mandarin fluency is required: Reading, writing, and verbal communication skills. (C1/C2 preferred)**
- Ability to effectively manage multiple accounts, all at various stages of the onboarding journey.
- Growth mindset: you are a lifelong learner and committed to professional growth and development
- Solutions-oriented and can identify issues and take appropriate action/ownership.
- You thrive while working in a fast-paced environment where change is common
- It’s a plus if you’ve worked in the restaurant industry at least 1 year
**Pay and benefits**
- **Mexico**: The estimated annual base salary for this role is 600,000 MXN, plus variable commission up to 120,000 MXN
- **Colombia**: The estimated annual base salary for this role is 125,000,000 COP, plus variable commission up to 25,000,000 COP
- **Costa Rica**: The estimated annual base salary for this role is 16,000,000 CRC, plus variable commission up to 3,000,000 CRC
- With comprehensive health coverage, unlimited PTO, and additional perks!
**Interview Process**
- **Recruiter Screen** — 30-minute video call to align on your background, what you're looking for, and answer any early questions
- **Hiring Manager Screen** — 30-minute video interview with the hiring manager to go deeper on your experience and how you work
- **Full Interview Round** — 1-hour video interview with senior stakeholders on the team covering your skills, approach, and how you'd show up in the role
- **Final Round** — 30-minute video conversation with a senior leadership member
**Notice - Employment Scams**
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.