人力资源运营与全球雇佣支持专员（L2）– EMEA
HR Operations & Global Employment Support Specialist (L2) – EMEA
关于 Remote People
在 Remote People，我们正在构建支持无国界团队的基础设施。通过处理全球薪资、福利、税务和合规问题，我们的技术使企业能够一键合规地在全球任何地方雇佣员工。
如果您希望加入我们实现让每个人都能在理想的工作中为任何公司工作、从世界任何地方工作的愿景，请立即申请！
我们致力于打造一个全球化的、多元化的团队，代表不同的背景、观点和经验。我们欢迎所有人的申请，无论性别、种族、性取向、宗教、婚姻或家庭状况、年龄或残疾。成为 Remote People 的一员意味着成为不断壮大的国际大家庭的一员。
职位简介
作为 Global Employment Support Specialist (L2) – EMEA，您将为客户提供高质量的、面向客户的就业生命周期支持。这是一项 HR 运营和全球就业支持职位，不是技术 IT 支持。
您将处理与薪资、合同、假期、福利、合规以及 EMEA 各国特定就业流程相关的复杂查询。您将调查案件，在需要时与内部团队和外部合作伙伴协调，并确保客户和员工获得清晰、准确和及时的更新。
主要职责
- 通过我们的工单平台管理并解决复杂的客户和员工案件。
- 支持与合同、修改、薪资、工资单、税务、假期、福利、合规及离职相关的查询。
- 调查问题，识别根本原因，并提供实际且准确的解决方案。
- 与薪资、财务、法务、入职、离职及其他内部团队合作以解决案件。
- 与客户和员工清晰地沟通进展、时间表和结果。
- 在完整上下文和责任意识的情况下，将复杂或高风险案件升级。
- 应用 EMEA 各国特定的就业要求，并保持准确的案件文档。
- 识别重复出现的问题，并为知识库内容、自助资源和流程改进做出贡献。
- 同时处理多个案件，满足 SLA 并保持高质量的客户体验。
- 利用客户反馈和支持趋势来帮助改进我们的流程和服务交付。
关键资质
- 3年以上人力资源运营、员工全周期、EOR、PEO、HRTech或全球雇佣相关经验
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About Remote People
At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.
About the Role
As a Global Employment Support Specialist (L2) – EMEA, you will provide high-quality, client-facing support to customers and employees throughout the employment lifecycle. This is an HR Operations and Global Employment support role, not technical IT support.
You will manage complex queries related to payroll, contracts, leave, benefits, compliance, and country-specific employment processes across EMEA. You will investigate cases, coordinate with internal teams and external partners when needed, and ensure customers and employees receive clear, accurate, and timely updates.
Key Responsibilities
- Manage and resolve complex client and employee cases through our ticketing platform.
- Support queries related to contracts, amendments, payroll, payslips, taxes, leave, benefits, compliance, and offboarding.
- Investigate issues, identify root causes, and provide practical, accurate resolutions.
- Partner with Payroll, Finance, Legal, Onboarding, Offboarding, and other internal teams to resolve cases.
- Communicate progress, timelines, and outcomes clearly with clients and employees.
- Escalate complex or high-risk cases with complete context and ownership.
- Apply country-specific employment requirements across EMEA and maintain accurate case documentation.
- Identify recurring issues and contribute to knowledge-base content, self-service resources, and process improvements.
- Manage multiple cases while meeting SLAs and maintaining a high-quality customer experience.
- Use client feedback and support trends to help improve our processes and service delivery.
Key Qualifications
- 3+ years of experience in HR Operations, Employee Lifecycle, EOR, PEO, HRTech, or global employment support.
- Demonstrated experience supporting employees or clients through a ticketing system such as Zendesk, Freshdesk, Intercom, Salesforce, or ServiceNow.
- Practical knowledge of employment lifecycle processes, including contracts, payroll support, leave, benefits, compliance, and offboarding.
- Experience supporting multiple EMEA countries and confidence navigating country-specific employment requirements.
- Strong written and verbal English communication skills; able to explain complex employment topics clearly and empathetically.
- Proven ability to investigate complex cases, coordinate cross-functional stakeholders, and maintain ownership through resolution.
- Comfortable managing a high-volume queue, prioritizing urgent cases, and working against SLAs.
- Highly organized, detail-oriented, and comfortable working independently in a remote, fast-paced environment.
- Experience creating documentation, knowledge-base articles, or process improvements is a plus.
What it's like working at Remote People
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being part of Remote People means that you get the benefit of:
- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one
How to apply
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: join@remotepeople.com