IT运维分析师，班加罗尔
IT Operations Analyst, Bengaluru
为什么选择哈维
在哈维，我们正在改变法律和专业服务的运作方式。通过结合前沿的代理AI、企业级平台和深厚的专业知识，我们正在重塑未来数十年的关键知识工作方式。
这是一个难得的机会，帮助打造一家具有时代意义的公司，在真正的转折点上共同成长。我们拥有强大的产品市场匹配度和世界级的投资支持。我们正在快速扩展，并实时定义一个新类别。这项工作充满雄心，标准很高，个人、职业和财务上的成长机会无与伦比。
我们的团队行动迅速，承担责任，并对使命有深入的承诺——以高强度运作，贴近客户，互相推动追求卓越。我们秉持三个价值观：果断、简洁、工作未完成。我们基于清晰的判断快速行动，而非等待完美信息；我们相信简洁才是可扩展的；我们从不满足于现状。如果你希望与志同道合的人一起完成职业生涯中最出色的工作，我们期待与你携手共进。
在哈维，专业服务的未来正在今天被书写——而我们才刚刚开始。
职位概述
我们正在寻找一名IT运维分析师加入我们的商业技术（BizTech）团队，通过在班加罗尔办公室提供直接的IT支持，帮助实现无缝的员工体验。这个角色将对确保员工从入职第一天到整个职业生涯期间都能获得所需的工具和技术至关重要。
你将负责员工入职、生命周期任务，并协助员工解决技术问题和办公技术（音视频）相关问题。这是一个适合曾在快节奏环境中工作过并准备产生影响的人的理想职位。
你将负责
- 通过为班加罗尔办公室的员工提供直接的IT支持，创造出色的员工体验。
- 支持入职和离职流程，包括账户的创建/注销以及新员工设备的设置。
- 解决员工在应用程序、笔记本电脑、访问权限、外设、打印机、视频会议和网络问题方面的故障。
- 协助会议室技术和企业活动，确保混合会议顺利进行和高质量的音视频体验。
- 管理跨Okta、Google Workspace、Slack和其他SaaS工具的用户账户、访问权限和安全设置。
- 维护IT资产清单
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WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands-on IT support in our Bengaluru office. This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey.
You’ll handle employee onboarding, lifecycle tasks, and aid employees with technology issues and workplace technology (A/V). This is a role ideal for someone with past experience in a fast-paced environment who is ready to make an impact.
WHAT YOU’LL DO
- Create a great employee experience through hands-on IT support for employees in our Bengaluru office.
- Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.
- Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.
- Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences.
- Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.
- Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
- Assist with basic security best practices and help enforce IT policies.
- Collaborate with the IT team on automation, documentation, and process improvements.
- Identify and track recurring problems and their root causes, working with system owners to solve them permanently.
WHAT YOU HAVE
- Minimum 2+ years of IT support experience in a fast-paced startup or tech environment.
- Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).
- Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
- A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience.
- Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting).
- Strong communication and stakeholder management skills, especially with non-technical teams.
- Ability to thrive in a fast-paced, high-growth, and global environment.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai