电商客户经理
E-commerce Account Manager
职位描述
我们的客户与快速发展的电商品牌合作，提供专业支持，帮助企业在高效的基础上实现增长。我们正在寻找一位经验丰富的电商客户经理，对Shopify有深入理解，能够与客户建立牢固的关系并提供卓越的客户管理服务。
作为电商客户经理，您将负责一组Shopify商家，确保项目顺利交付，为客户提供出色的支持。您将结合扎实的Shopify技术知识和出色的沟通能力，指导客户完成店铺设置、优化和持续的客户管理。
主要职责
● 管理一组电商客户，建立长期关系。
● 领导客户入职和Shopify店铺设置项目。
● 配置Shopify店铺，包括产品、商品分类、导航、运输、税费和支付网关。
● 协调内部团队和外部合作伙伴，确保项目成功交付。
● 为客户提供关于Shopify最佳实践的战略建议。
● 解决店铺问题并推荐实际解决方案。
● 监控账户表现，发现增长和优化机会。
● 定期向客户汇报进展，并在每个项目期间保持清晰的沟通。
● 确保项目按时高质量完成
任职要求（必备）
- 在电商环境中担任过客户经理、客户成功经理或项目经理的经验。
- 有从零开始设置和配置Shopify店铺的实际经验。
- 对Shopify主题、应用和店铺设置有深入了解。
- 有同时管理多个客户账户的经验。
- 优秀的组织能力和项目管理技能。
- 出色的英语口语和书面沟通能力。
- 能够与客户建立信任关系。
- 强大的解决问题能力和细致的关注力。
- 适应远程环境独立工作。
任职要求（优先）
- 有Shopify Plus经验。
- 了解电商集成，包括ERP、CRM或履行平台。
- 有使用电子邮件营销平台如Klaviyo的经验。
- 熟悉Google Analytics、GA4或电商报告。
- 有在数字代理公司工作或支持多个电商品牌的经验
为什么加入Assist World？
100% 远程工作
50美元生日津贴
查看英文原文
About The Role
Our client partners with fast-growing e-commerce brands, providing specialist support that helps
businesses scale efficiently. We're looking for an experienced E-commerce Account Manager
who understands Shopify inside and out and can build strong relationships with clients while
delivering exceptional account management.
As an E-commerce Account Manager, you'll be the primary point of contact for a portfolio of
Shopify merchants, ensuring projects are delivered smoothly and clients receive outstanding
support. You'll combine your technical Shopify knowledge with excellent communication skills to
guide clients through store setup, optimisation and ongoing account management.
Key Responsibilities
● Manage a portfolio of e-commerce clients, building long-term relationships.
● Lead client onboarding and Shopify store setup projects.
● Configure Shopify stores, including products, collections, navigation, shipping, taxes and payment gateways.
● Coordinate with internal teams and external partners to ensure successful project delivery.
● Provide strategic guidance to clients on Shopify best practices.
● Troubleshoot store issues and recommend practical solutions.
● Monitor account performance and identify opportunities for growth and optimisation.
● Deliver regular client updates and maintain clear communication throughout each project.
● Ensure projects are completed on time and to a high standard
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Requirements (Essential)
- Previous experience as an Account Manager, Client Success Manager or Project Manager within an e-commerce environment.
- Hands-on experience setting up and configuring Shopify stores from start to finish.
- Strong understanding of Shopify themes, apps and store settings.
- Experience managing multiple client accounts simultaneously.
- Excellent organizational and project management skills.
- Outstanding verbal and written English communication.
- Ability to build trusted relationships with clients.
- Strong problem-solving skills and attention to detail.
- Comfortable working independently in a remote environment.
Requirements (Desirable)
- Experience with Shopify Plus.
- Knowledge of e-commerce integrations, including ERP, CRM or fulfilment platforms.
- Experience with email marketing platforms such as Klaviyo.
- Familiarity with Google Analytics, GA4 or e-commerce reporting.
- Experience working within a digital agency or supporting multiple e-commerce brands.