高级经理，解决方案架构 - 现有客户
Senior Manager, Solution Architecture - Existing Customers
在Sanity，我们正在打造AI驱动的内容运营的未来。我们的AI内容操作系统让团队可以按照业务方式建模、创建和自动化内容，加速数字化发展并提升内容运营效率。PUMA、Spotify、Figma、Riot Games和Skims等公司正在使用Sanity来驱动和自动化他们的内容运营。
我们正在招聘一位售后解决方案架构经理，带领一个将成功销售转化为持久客户关系的团队。你将确保客户不仅实施Sanity，更在此基础上进行扩展，并成为其最大倡导者。你的领导将直接影响我们的留存率和增长，以及我们如何赢得开发者和内容团队的长期信任。
你将负责的工作
- 你将领导一个解决方案架构团队，帮助现有企业客户从Sanity中实现深层次、持久的价值。你的重点是结果：成功的续约、新用例和业务单元的扩展，以及随着客户成长而持续有效的实施。
- 实际上，这意味着制定团队的战略方向，并亲自负责最复杂、最关键客户：监督实施过程，与客户利益相关者建立关系，并处理困难时刻。你将指导解决方案架构师如何开展以价值为导向的项目：倾听客户真正的需求，提前发现风险，以Sanity为核心明确成功路径。
- 你将招聘、培养并留住一支在开发者、架构师、产品负责人和内容团队中同样具有可信度的SA团队，并打造一个让他们能够发挥最佳水平的环境。这意味着识别每个人的优势，帮助他们发展职业生涯，并培养一种以协作、同理心和以客户为中心的文化，根植于Sanity的核心价值观。
- 你还将推动核心售后流程（入职、实施评审、扩展发现和健康监控）的演进，使客户能快速从签约走向成功。这个职位的一大重点是将Sanity的功能与客户的业务成果联系起来：向客户展示结构化内容、灵活的工作流程和现代内容栈如何加快交付速度，提升编辑体验，并实现可扩展的增长。
- 这个职位需要深度跨职能合作。
查看英文原文
At Sanity, we're building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like PUMA, Spotify, Figma, Riot Games, and Skims are using Sanity to power and automate their content operations.
We're hiring a Post-Sales Solution Architecture Manager to lead the team that turns successful sales into lasting customer relationships. You'll ensure customers don't just implement Sanity—they build on it, expand with it, and become its biggest advocates. Your leadership will directly shape our retention and growth, and how we earn long-term trust with the developer and content teams we serve.
WHAT YOU'LL BE DOING
- You'll lead a solution architecture team that helps our existing enterprise customers realize deep, lasting value from Sanity. Your focus is on outcomes: successful renewals, expansion into new use cases and business units, and implementations that hold up as customers grow.
- In practice, that means setting the team's strategic direction and personally owning your most complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating the moments where things get hard. You'll coach your Solution Architects on how to run value-oriented engagements: listening for what customers actually need, surfacing risks before they become problems, and mapping a clear path to success with Sanity at the center.
- You'll hire, develop, and retain a skilled SA team that's equally credible with developers, architects, product leaders, and content teams—and you'll build an environment where they can do their best work. That means identifying what each person is great at, helping them grow their careers, and fostering a strong culture of collaboration, empathy, and customer-centricity grounded in Sanity's core values.
- You'll also help evolve the core post-sales motions (onboarding, implementation reviews, expansion discovery, and health monitoring) so customers move from signed to successful quickly. A big part of this role is connecting Sanity's capabilities to customers’ business outcomes: showing customers how structured content, flexible workflows, and the modern content stack unlock faster shipping, better editorial experiences, and scalable growth.
- This role is deeply cross-functional. You'll partner closely with Sales to drive expansion opportunities and work with Product and R&D to ensure customer feedback shapes roadmap priorities.
THIS MAY BE YOU
MUST-HAVE QUALIFICATIONS
- Experience leading technical ICs in a high-growth environment, ideally with developer-facing or platform products
- Strong technical foundation—comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools
- Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership
- Proactive about identifying risks and opportunities across the team’s customer portfolio
- Clear, inclusive communicator who can build relationships with both internal and customer stakeholders
- Ability to manage ambiguity and competing priorities without losing focus on what matters most to the customer
- Familiarity with AI technologies and tooling with a focus on accelerating outcomes
- Preference for SF based candidates, remote in the United States or Canada is an option
- 5+ years in solution architecture or technical customer-facing roles
- 2+ years managing customer-facing, technical teams
NICE-TO-HAVE QUALIFICATIONS
- Experience with headless CMS, headless ecommerce, or developer-focused SaaS
- Familiarity with content workflows, editorial tooling, or digital experience stacks
- Experience influencing product direction through post-sales customer insight and team feedback
WHAT WE CAN OFFER:
- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive stock options program and location-based salary (OTE salary range for San Francisco and New York: $267K - $305K annually. Final compensation within this range will be determined based on the candidate's experience and skill set.)
WHO WE ARE:
Sanity.io http://Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.
Sanity recently raised an $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years.
You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here https://www.sanity.io/blog/our-sanity-values!
Sanity.io http://Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.