产品管理主管 - 能力提升
Director of Product Management - Enablement
Jane的平台与赋能团队是基础性工作的发生地——我们产品和工程团队所依赖的系统、服务和共享能力都源于此。这个职位将与产品组织中的领导层紧密合作，负责一个涉及三个相关领域的团队的产品工作：深度技术基础设施（云、数据、安全、弹性）、软件赋能（其他团队所依赖的共享工具、服务和平台），以及日益增长的面向客户的界面，这些界面塑造了用户和合作伙伴每天使用Jane的体验。
我们坦率地说：这个职位很难找到合适的人选。我们需要一位曾经在这一完整领域中工作过的人——一位早上可以深入讨论云架构的技术对话，下午能带领关于登录体验的客户研究，到傍晚时分又能将两者转化为清晰的业务叙事的人。我们寻找的是那种罕见的领导者，他/她已经做到了这一点。
如果这听起来像你，我们很乐意与你交谈。
我们希望你带来的影响
- 在基础设施、软件赋能和我们不断发展的客户界面平台方面制定产品策略，作为连接深层次技术决策与所实现的客户成果之间的纽带
- 建立并壮大一支高级产品经理团队，为他们创造最佳工作的条件，帮助他们提升专业技能，并在处理复杂、跨职能的问题空间时真正感受到支持
- 建立一种清晰、透明的优先级哲学，让整个组织能够信任它——使权衡变得可见，决策可解释，未来路径对技术和非技术利益相关者都易于理解
- 与开发和设计团队密切合作，在广泛的职责范围内分工协作，同时将安全、合规和客户体验作为工作的核心要素
- 将技术复杂性转化为对业务领导清晰且可操作的叙述——让平台工作的价值被理解、获得资金支持并与其他更显眼的功能工作一样受到认可
我们所需要的背景经验
- 丰富的产品经理经验，包括5年以上领导和培养PM团队的经验——理想情况下是在一家技术深厚的SaaS公司担任产品总监、高级总监或副总裁职位
- 在平台和产品工作的全谱系中都有实际经验——从内部工具到外部产品，从技术架构到用户体验
查看英文原文
Jane's Platform & Enablement group is where the foundational work happens - the systems, services, and shared capabilities that the rest of our product and engineering teams build on top of. This role will work closely with leadership across our Product Org, leading the product side of a group that touches three connected areas: deep technical infrastructure (cloud, data, security, resilience), software enablement (the shared tools, services, and platforms that other teams build on), and a growing set of customer-facing surfaces that shape how practitioners and partners experience Jane every day.
We're being honest with ourselves: this is a hard role to fill. It calls for someone who has lived across that full spectrum before - someone who can hold a deeply technical conversation about cloud architecture in the morning, lead a customer research session on login experience in the afternoon, and translate both into a clear narrative for business leaders by end of day. We're looking for the rare leader who's done it.
If that sounds like you, we'd love to talk.
WHAT IMPACT WE'RE LOOKING FOR YOU TO MAKE
- Lead the product strategy across infrastructure, software enablement, and our emerging customer-facing platform surfaces - holding the connective tissue between deep technical decisions and the customer outcomes they enable
- Build and grow a team of senior product managers, creating the conditions for them to do their best work, develop their craft, and feel genuinely supported as they navigate complex, cross-functional problem spaces
- Establish a clear, transparent prioritization philosophy that the broader organization can trust - making trade-offs visible, decisions explainable, and the path forward understandable to technical and non-technical stakeholders alike
- Partner closely with development and design, dividing and conquering across a wide remit while keeping security, compliance, and customer experience as first-class citizens of the work
- Translate technical complexity into clear, actionable narratives for business leaders - so that the value of platform work is understood, funded, and celebrated alongside more visible feature work
WHAT EXPERIENCE WE NEED
- Extensive product management experience, including 5+ years leading and growing PM teams - ideally as a Director, Senior Director, or VP of Product at a technically deep SaaS company
- Demonstrated experience across the full spectrum of platform and product work - from infrastructure and developer-facing tooling to customer-facing surfaces
- Strong technical fluency - enough to lead senior PMs working on cloud infrastructure, data platforms, and core services, and to engage credibly with senior engineering leaders without needing translation
- Exceptional communication skills, especially the ability to translate technical complexity into digestible, actionable insight for executives, cross-functional partners, and customers - this is non-negotiable for the role
- A clear, well-developed philosophy on prioritization that values transparency and collaboration, paired with strong business judgment, customer empathy, and the kind of humility that makes senior leaders easy to work with
If you don't meet every single qualification but are excited about this role, we'd still love to hear from you.
MORE ABOUT JANE
Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers. This role is remote first. We are not hybrid.
We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.
Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on Jane which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.
Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.
COMPENSATION & BENEFITS
At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $218,400 to $354,900. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.
Most new hires join at the accomplished stage, which for this role represents an annual salary of $259,400. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.
We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.
Paying clearly is one of our compensation fundamentals. Watch this https://vimeo.com/880258361 short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.
We also offer a comprehensive benefits package, you can learn more about it here https://jane.app/documents/hiring/jane_benefits_overview.pdf!
For your safety, please note: Jane will never ask you to make a payment or purchase equipment as part of our hiring process.
Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @jane.app http://jane.app email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at hiring@jane.app before sharing any personal information.