高级客户成功经理，通用制造业
Senior Customer Success Manager, General Manufacturing
Tulip 将现代技术和人工智能带入制造业。制造业占全球经济的近 20%，每七名劳动者中就有一人从事该行业，但仍然是数字化程度最低的领域之一。十多年前，我们创造了这个品类来弥合这一差距：以人工智能为核心软件，将最前沿的工具直接交到制造前线人员手中。因为我们以人为本、技术至上，正在打造一个未来的工作模式，让人类的创造力与最新技术相结合。
2026 年 1 月，我们成为波士顿为数不多的新晋人工智能独角兽公司之一，估值达到 13 亿美元。我们每年的营收都在以双位数增长。世界顶级的制造商都在使用 Tulip——使库存周转速度提升 10 倍，将基因疗法的发布周期从几周缩短到几小时，并让资深工匠制作婚戒的速度提高 5 倍。公司总部位于马萨诸塞州萨默维尔，同时在德国、匈牙利、新加坡、日本和以色列设有办公室，我们一直被列为世界经济论坛全球创新者、Gartner 领导者，以及 Built In Boston 的“最佳工作场所”之一。
我们像我们构建的方式一样运作：以人工智能为导向、富有同理心、强调高度责任感。我们寻找那些被复杂问题、快速迭代和在全球范围内看到自己影响的独特机会所激励的建造者。
**关于你：**
- 你喜欢解决问题。在不确定性中，你能形成独立的观点，并知道如何整理信息和项目使其变得有意义
- 你能跨层级清晰地沟通，与从车间员工到工程经理再到高管的各类人员交流
- 有直接经验实施制造车间的变更，或在运营环境中实施业务信息系统
- 以客户为中心，热衷于与客户合作实现可衡量的影响
- 你已经掌握了如何利用人工智能在更短时间内完成更多工作，并对其他可能性充满好奇
**你需要具备哪些技能？**
- 6 年以上客户成功、客户管理或面向客户的咨询岗位经验，有管理企业客户组合的实际经验
- 有与制造、工业或运营客户合作的经验，包括直接实施车间或运营变更的经验；熟悉 MES、ERP 或车间系统者优先
- 有推动续约、扩展和净收入留存的业绩记录
查看英文原文
[Tulip](https://tulip.co/) brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology.
In January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's "Best Places to Work."
We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale.
**About You:**
- You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful
- You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives
- You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments
- You are customer-focused and excited to partner with customers to deliver measurable impact
- You've figured out how to use AI to get more done in less time, and you're curious about what else is possible.
**What skills do I need?**
- 6+ years in customer success, account management, or a client-facing consulting role, with meaningful experience owning a portfolio of enterprise accounts
- Experience working with manufacturing, industrial, or operations customers, including direct experience implementing shop-floor or operational change; familiarity with MES, ERP, or shop-floor systems is a plus
- Track record of driving renewals, expansion, and net revenue retention across a book of business
- Experience creating and leading executive presentations and strategic conversations with VP+ stakeholders, with exposure to enterprise corporations and multicultural business environments
- Experience coordinating and leading action among cross-functional teams (e.g., Sales, Product, Engineering, Marketing, Professional Services)
- Data-driven approach to measuring and communicating customer value and account health
- Ability to travel up to 20% of the time
- Bachelor's degree or equivalent practical experience, Masters/MBA is a plus
**Key Responsibilities:**
- Own the strategic relationship and long-term success plan for a portfolio of Tulip's large manufacturing customers, building executive-level relationships with VP and C-suite stakeholders
- Drive customer adoption and value realization by aligning Tulip's platform to each customer's operational goals, and expand from initial sites to the wider plant network
- Monitor account health, run regular business reviews, and lead renewal and retention strategy across your book of business
- Identify and co-own expansion opportunities within your accounts and partner with Sales to drive new revenue
- Mentor and coach other CSMs on account planning, executive communication, and risk management
- Partner with Product, Support, and Technical Account Managers to resolve customer issues and support system integrations across your accounts
**Key Collaborators:**
- Customers
- Solution Engineering
- Product Management
- Support
- Sales
- Tulip Partners
**Working At Tulip**
We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.
We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
- Direct impact on product and culture
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- Fitness subsidies
- An inclusive, dog-friendly office with diverse and inspiring colleagues
We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. _Expected compensation ranges for this role may change over time._ The salary range for this position is $100,000 - $160,000 per year and is eligible for on-target earnings (OTE).
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