技术客户经理
Technical Account Manager
**该职位位于EMEA地区-可远程办公，也可在慕尼黑或布达佩斯的办公室工作**
[Tulip](https://tulip.co/) 将现代技术和人工智能带入制造业。制造业占全球经济的近20%，每七名地球工人中就有一人从事该行业，但仍然是数字化程度最低的领域之一。早在十多年前，我们创造了这个品类来弥补这一差距：以人工智能为核心软件，将前沿工具直接交到制造业一线人员手中。因为我们以人为本、技术狂热，正在构建一个未来的工作模式，让人类的创造力与最新技术相结合。
2026年1月，我们成为波士顿为数不多的新AI独角兽之一，估值达到13亿美元。我们的营收每年以两位数的速度增长。世界顶级制造商都在使用Tulip——使库存周转速度提高10倍，将基因疗法的发布时间从几周缩短到几小时，并让资深工匠制作婚戒的速度提高5倍。公司总部位于马萨诸塞州萨默维尔，同时在德国、匈牙利、新加坡、日本和以色列设有办公室，我们一直被列为世界经济论坛全球创新者、Gartner领导者以及Built In Boston的“最佳工作场所”之一。
我们像我们所构建的一样运作：以人工智能为导向，富有同理心，强调高度自主性。我们寻找那些被复杂问题、快速迭代和在全球范围内看到自己影响的独特机会所激励的建造者。
##### **关于该职位**
我们正在寻找一名技术客户经理（TAM）加入Tulip Interfaces的客户成功团队。作为TAM，你将在技术专长和客户成功之间架起桥梁，与我们的客户和Tulip客户团队紧密合作，为推动客户价值和采用率的技术问题提供战略和战术指导。
你将成为客户的首席技术顾问，帮助他们最大化在Tulip无代码平台上的投资，同时确保他们实现运营卓越的目标。
##### **主要职责**
**战略技术咨询**
- 与客户和Tulip客户团队合作，制定并执行所负责账户的技术成功计划
- 提供关于Tulip平台架构、集成和高级用例的专业指导
- 与客户利益相关者进行技术讨论，包括应用开发者、IT和运营负责人
- 识别更深层次平台采用和技术优化的机会
查看英文原文
**This role is located in EMEA- remote with possibility to work from our offices in Munich or Budapest**
[Tulip](https://tulip.co/) brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology.
In January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's "Best Places to Work."
We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale.
##### **About the Role**
We're looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM, you'll bridge the gap between technical expertise and customer success, partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption.
You'll serve as the technical advisor for customers, helping them maximize their investment in Tulip's no-code platform while ensuring they achieve their operational excellence goals.
##### **Key Responsibilities**
**Strategic Technical Advisory**
- Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
- Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
- Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
- Identify opportunities for deeper platform adoption and technical optimization
**Customer Enablement & Growth**
- Conduct technical workshops, training sessions, and platform deep-dives
- Help customers design scalable solutions using Tulip's no-code platform
- Guide customers through complex technical implementations and integrations
- Collaborate with customers to establish technical best practices and governance
**Cross-Functional Collaboration**
- As a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
- Partner with Product and Engineering teams to communicate customer technical requirements
- Collaborate with Sales Engineering during expansion opportunities
- Support renewal processes with technical value demonstrations
**Technical Expertise & Thought Leadership**
- Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
- Develop technical content, documentation, and enablement materials
- Participate in customer advisory boards and technical user groups
- Represent Tulip at industry events and technical conferences
**About You**
You're passionate about technology, customer success, and manufacturing innovation. You thrive in technical discussions while building strong relationships with customers and internal teams. You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences. You're excited about helping manufacturers transform their operations using cutting-edge no-code technology.
**Skills You'll Need**
**Technical Background**
- 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
- 3+ Years of Tulip delivery experience, at the L4 SOLV level
- Strong understanding of manufacturing operations, Industry 4.0, or industrial software
- Experience with APIs, system integrations, and database concepts
- Familiarity with no-code/low-code platforms preferred
- Ability to travel (estimated 20%)
**Communication & Collaboration**
- Excellent written and verbal communication skills
- Ability to translate complex technical concepts for diverse audiences
- Strong presentation and workshop facilitation skills
- Collaborative mindset with experience working across teams
**Industry Knowledge**
- Deep knowledge of digital transformation initiatives in industrial settings
- Understanding of manufacturing processes and operational challenges
- Experience with manufacturing execution systems (MES) and similar platforms
**What We Offer**
- **Impact you can point to.** Your work shows up on the factory floor, in cycle times, scrap rates, and quality data our customers actually report to their boards.
- **A rare technical education.** You'll learn how things get built, across pharma, aerospace, medical devices, and industrial equipment, knowledge you can't pick up from a SaaS desk.
- **Real ownership.** Small teams, direct customer relationships, and the latitude to solve problems the way you think they should be solved.
- **A team that ships.** Engineers, operators, and customer-facing folks who care more about whether the line is running than who gets credit.
**Ready to Apply?**
If you want to spend your time solving problems that have physical consequences, we'd like to talk. Apply below- we read every application.
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