文件律师（需澳大利亚经验）
Conveyancing Paralegal (AU Experience Required)
DBC Philippines 是 Deep Blue Company（DBC）的共享服务公司——这是一家创新的澳大利亚成长型公司，正在重新定义澳大利亚住宅房产买家、卖家和房地产代理人在“销售到结算”过程中的体验。我们的品牌包括 Conveyancing.com.au、First Class Legal 和 bytherules——三家领先的地产法律事务所。
我们新设立了职位，通过法律流程中的合同、文件和产权交接为我们的客户提供支持，这些职位隶属于我们的 Conveyancing.com.au 业务部门。
Conveyancing.com.au 是澳大利亚领先的仅从事产权转让的律师事务所，在澳大利亚各地设有办公室，并提供五天的客户服务。Conveyancing.com.au 正通过数字解决方案引领产权转让的未来，让买房和卖房变得比以往任何时候都更容易。在澳大利亚现场的律师、文员和准律师由马尼拉办公室的一支专业的销售、服务和法律支持团队提供支持。
Legal Delivery 团队是 DBC Philippines 的核心。为澳大利亚零售住宅市场中的买家和卖家提供可扩展、高质量的产权转让支持和服务，Legal Delivery 团队覆盖澳大利亚所有州，并在菲律宾拥有一支庞大的运营专家团队。
我们正在寻找一位经验丰富的产权转让助理，负责从头到尾管理案件，并在整个产权转让过程中支持客户。该职位包括处理客户咨询、准备文件、完成结算以及与内部团队和外部方进行沟通。
成功候选人需遵循公司流程，维护保密性和数据保护标准，并以高准确度和质量完成工作。需要具备扎实的产权转让系统和流程知识，同时在需要时能够支持培训和知识分享。
我们理想的候选人应具备：
· 满足每日关键绩效要求
· 高效管理分配的案件
· 处理来电和外拨电话
· 在 SLA 要求内回复邮件和短信
· 在所有沟通中确保优质的客户体验
· 准确收集和输入机密客户信息
· 在需要时与澳大利亚律师协调获取法律建议
· 为服务费用起草准确的发票
· 维护有序的纸质和电子档案系统
· 解读文件并采取必要行动以完成任务
· 遵循政策以保护数据和信息的保密性
查看英文原文
DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms.
We have newly created roles delivering support to our customers through the legal process of contract, document and title exchange within our Conveyancing.com.au business.
Conveyancing.com.au is Australia's leading conveyancing-only law firm with offices across Australia and 5-day customer support. Conveyancing.com.au is leading the future of conveyancing with digital solutions to make it easier than ever to buy and sell property. Our lawyers, clerks and paralegals on the ground in Australia are supported by a team of dedicated sales, service and legal support professionals in our Manila office.
The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.
We are looking for an experienced Conveyancing Paralegal to manage files from start to finish and support clients throughout the conveyancing process. The role includes handling client enquiries, preparing documents, completing settlements, and liaising with internal teams and external parties.
The successful candidate will follow company procedures, maintain confidentiality and data protection standards, and deliver work with a high level of accuracy and quality. Strong knowledge of conveyancing systems and processes is required, along with the ability to support training and knowledge sharing when needed.
Our ideal candidate will:
· Meet daily key performance requirements
· Manage assigned files efficiently
· Handle inbound and outbound client calls
· Respond to emails and SMS within SLA
· Ensure an excellent client experience in all communications
· Gather and input confidential client information accurately
· Coordinate with Australian lawyers for legal advice as needed
· Draft accurate invoices for service fees
· Maintain organized paper and electronic filing systems
· Interpret documents and take necessary actions for completion
· Follow policies to protect data and information confidentiality
You pride yourself on delivering great customer experiences and thrive in an environment where you can actively solve complex problems for customers. You confidently and quickly build relationships and give your customers confidence they’re in safe hands. You’re able to break down competing priorities autonomously to ensure you deliver to fixed deadlines. Highly organised, both your customers and your team know you can be depended on and are always reliable.
With a completed Bachelor’s degree you will have:
· A minimum of 2 years of experience in Australian conveyancing
· A proven track record of delivering exceptional customer service
· At least 2 years direct customer contact (written and phone based) experience working with AU, NZ, US or UK customers
· Free of personal commitments like pursuing further studies, taking licensure exams, etc.
· Ability to anticipate needs of team members and clients, and self initiative to meet those needs
· Strong written and verbal skills for regular communications to various stakeholders, including team members and clients
· Critical thinking skills and a proactive approach to problem solving
· Efficient – able to handle multiple demands while remaining flexible and adaptable to change
· Ability to act on strategies for solving problems and meeting objectives before being asked to do so
· Exceptional attention to detail
· Perseverance and commitment
· Ability to work alone as well as part of a high performing team
· Commercial awareness and desire to keep abreast of developments
· Integrity, ethical and moral behaviour regarding client confidences and information, company confidentiality, and overall team interactions
· Proficiency in Actionstep, PEXA and M365 applications
WORKING LOCATION AND REQUIREMENTS
This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
· conducive home office (free from noise and distraction)
· main internet: wired internet of at least 50mbps
· reliable back up internet: at least 10mbps speed
We’re excited to offer a competitive compensation package to the ideal candidate as we launch into an exciting phase of growth and opportunity. Join us on this ambitious journey and be part of something truly transformative!