实施专员 - PrivacyPro
Implementation Specialist - PrivacyPro
在Bluesight，我们的使命是创造突破性的解决方案，提高医疗系统、医院药房和制药制造商的效率、安全性和可见性。我们赋能客户，确保每次都能将正确的药物在正确的时间送到正确的患者手中。我们是一家高速增长的医疗信息技术公司，拥有初创企业的氛围，但已有超过3000家客户使用我们的成熟解决方案。
Bluesight正在寻找一位充满热情的项目经理，负责新客户的PrivacyPro实施工作。该职位需要与临床医生、隐私和合规团队以及Bluesight产品的终端用户建立关系，并确保客户获得最佳的实施体验。该职位是实施团队的关键成员，负责安排项目里程碑、主持启动会议和后续会议，并对终端用户进行产品和服务的培训。
理想的候选人注重细节，喜欢与不同背景的人交流，并能在经常存在不确定性的环境中工作，能够创造性地解决问题。
职责与任务
管理PrivacyPro实施项目的各个方面，包括项目启动、软件配置、上线和培训，同时保持项目时间表。
作为客户上线前的主要联系人，负责与客户的所有沟通，包括通过Zoom进行的每周检查会议、临时会议、电子邮件等。
同时管理多个实施项目，处理不同客户的多种优先级和截止日期。
作为顾问与客户合作，根据他们的工作流程和内部流程提供最佳配置建议。
作为客户IT部门与我们内部的数据分析师、产品和开发团队之间的联络人，以促进软件的技术配置。
维护最新的项目计划、工单和其他项目文档，以确保项目时间表按计划进行并为管理层可见。
与产品团队和其他内部团队紧密合作，提供客户反馈，以帮助定义我们产品的未来改进方向
资格与技能
学士学位或同等工作经验
5年以上专业工作经验，有面向客户和/或医疗行业经验者优先
2年以上项目管理经验；最好是新客户的实施经验
查看英文原文
At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.
Bluesight is seeking a passionate project manager to run the implementation of PrivacyPro for new customers. This person is responsible for forming relationships with clinicians, privacy and compliance teams and end users of Bluesight's products and ensuring our clients have the best possible implementation experience. This position is a key member of the implementation team and is responsible for scheduling project milestones, hosting kick-off & follow-up calls, and training end users on our products & services.
The ideal candidate has a high attention to detail, loves to talk to people of different backgrounds, and can operate in an environment that is often ambiguous and requires creativity to resolve issues.
Duties & Responsibilities
Manage all aspects of the PrivacyPro implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines.
Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Zoom, ad hoc meetings, emails, etc.
Manage multiple implementation projects, with various priorities and deadlines at once for different customers.
Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes.
Act as a liaison between the customer’s IT group and our internal Data Analysts, Product and Dev teams to facilitate the technical configuration of the software.
Maintain up to date project plans, tickets and other project documentation to ensure project timelines are on track and visible to leadership.
Work closely with the product team and other internal teams to provide customer feedback which will help define future enhancements to our products
Qualifications & Skills
Bachelor’s degree, or equivalent work experience
5+ years of professional work experience, client facing and/or experience in the healthcare industry a plus
2+ years of project management; preferably new customer implementations for a SaaS based software product
Experience running mid-long term projects, lasting 60 - 120 days
Hands on experience with project management software including JIRA, Excel, G Suite, and/or Salesforce preferred
Previous experience with SQL queries and/or running reports for EPIC, Cerner, Omnicell, Pyxis software a plus
High attention to detail and extremely organized
Excellent verbal and written communication skills and interpersonal skills
Ability to adapt to change, think critically, and work independently/remotely
A positive team-player attitude who is committed to getting things done
Must be flexible with scheduling to work with customers in different time zones
Willingness to travel up to 15%
This position is open to applicants in the continental United States.
Why Bluesight?
Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!
-Competitive salary
-Time off when you need it – unlimited vacation days!
-Generous insurance coverage
-401k program with a company match
-Fun, collaborative culture!
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.