客户成功工程师 - AI代理
Customer Success Engineer - AI Agents
职位描述
我们正在寻找一位充满活力且技术能力出色的客户成功工程师，专注于人工智能代理，加入我们的南非团队。这个职位适合那些兼具技术能力和客户互动热情的人士。您将负责配置人工智能代理、管理提示和工作流程，并确保客户在使用我们的产品时获得无缝体验。
客户成功工程师将直接与客户合作，诊断配置问题，重现问题并端到端测试修复方案。您有效沟通并跟进客户需求的能力对这个职位的成功至关重要。您将负责客户管理，关注账户健康状况、留存率和扩展。
在这个职位中，您需要采取主动态度，确保客户能在第7天独立上线。该职位要求在美东时间工作，为与不同时区的多样化客户合作提供了令人兴奋的机会。
职责
- 根据客户需求配置人工智能代理、提示和工作流程
- 重现客户报告的问题并诊断配置问题
- 端到端测试修复方案以确保顺畅的客户体验
- 与客户有效沟通其需求和更新信息
- 跟进客户的查询和支持请求
- 通过定期检查和绩效评估维护账户健康状况
- 聚焦客户留存和扩展策略
- 对紧急客户请求和问题实现当日处理
- 协助客户在第7天独立上线
- 与集成工程师协作处理任何定制API需求
- 记录所有客户互动和技术配置以便未来参考
要求
- 在客户成功或其他类似角色中有实际经验
- 具备技术能力，对人工智能代理和工作流程有深入理解
- 优秀的沟通能力，能够直接与客户合作
- 强大的解决问题能力，能够诊断和排查问题
- 能够独立工作并管理多个客户账户
- 有技术支持或工程角色经验者优先，但不需要编写代码
- 愿意在美东时间工作
- 强大的组织能力和细致的关注力
加分项
- 熟悉人工智能技术和平台
查看英文原文
About the Role
We are seeking a dynamic and technically skilled Customer Success Engineer specializing in AI Agents to join our team in South Africa. This role is perfect for individuals who possess a blend of technical aptitude and a passion for customer engagement. You will be responsible for configuring AI agents, managing prompts and workflows, and ensuring that our clients have a seamless experience with our products.
The Customer Success Engineer will work directly with customers to diagnose configuration issues, reproduce problems, and test fixes end to end. Your ability to communicate effectively and follow through on customer needs will be essential to the success of this position. You will maintain customer ownership, focusing on account health, retention, and expansion.
In this role, you are expected to have a proactive approach, ensuring that customers can independently go live by Day 7. The position requires availability during US business hours, providing an exciting opportunity to work with a diverse range of clients across different time zones.
Responsibilities
- Configure AI agents, prompts, and workflows to meet customer specifications
- Reproduce customer-reported problems and diagnose configuration issues
- Test fixes end to end to ensure a seamless customer experience
- Communicate effectively with customers regarding their needs and updates
- Follow through on customer inquiries and support requests
- Maintain account health through regular check-ins and performance reviews
- Focus on customer retention and expansion strategies
- Ensure same-day movement on urgent customer requests and issues
- Facilitate independent customer go-live by Day 7
- Collaborate with integration engineers for any custom API needs
- Document all customer interactions and technical configurations for future reference
Requirements
- Proven experience in customer success or a similar role
- Technical aptitude with a strong understanding of AI agents and workflows
- Excellent communication skills and ability to work directly with customers
- Strong problem-solving skills with the ability to diagnose and troubleshoot issues
- Ability to work independently and manage multiple customer accounts
- Experience in a technical support or engineering role is a plus, but coding is not required
- Willingness to work during US business hours
- Strong organizational skills and attention to detail
Nice to Have
- Familiarity with AI technologies and platforms
- Experience in customer relationship management (CRM) software
- Background in a technical field such as engineering or IT
- Knowledge of integration processes and custom API functionalities
- Previous experience in a fast-paced startup environment
Benefits
- Opportunity to work in a cutting-edge field with AI technologies
- Professional development and growth opportunities within the company
- Collaborative and supportive team environment
- Engagement with diverse customer accounts
- Chance to influence customer success strategies and practices
- Remote work flexibility, allowing you to work from anywhere in South Africa
We welcome applicants from diverse backgrounds and experiences. Join us in making a difference for our customers while advancing your career in the exciting world of AI technology.
Originally posted on Himalayas