进口代理 (空运运营)
Import Agent (Air Freight Operations)
概述
我们正在寻找高度有条理且注重细节的远程进口代理，以支持专注于JFK进口恢复的快节奏空运操作。
此职位是客户、仓库团队、调度和司机之间的沟通桥梁，确保货物高效流转，客户及时获得更新，并准确处理运营请求。
该环境重复性强且流程驱动，适合在结构化工作流中表现出色、能逻辑性地优先处理任务并在压力下保持冷静的人。
主要职责
货物协调与客户沟通
- 监控并回复与货物相关的邮件
- 将货物警报和客户请求输入TMS系统
- 向客户、调度、仓库团队和司机提供货物更新
- 在更新延迟时主动跟进
- 必要时直接致电司机、调度团队或仓库员工获取紧急更新
- 确保所有沟通准确、专业且及时
文件与数据录入
- 将货物信息输入Crown Freight Manager
- 打印并分发货物文件和请求
- 在操作电子表格中更新货物状态和客户请求
- 跟踪并转达仓库服务请求和货物变更
- 保持准确的操作记录和日志
运营支持
- 协调客户与仓库/调度团队之间的关系
- 在需要时适当升级运营问题
- 根据运营影响优先处理紧急货物
- 支持时效敏感的进口恢复流程
- 协助路线指示和货物状态协调
流程与优先级
- 区分紧急与非紧急任务
- 优先处理已在现场等待的卡车司机，而非未来/待处理的货物
- 确保高优先级请求立即传达给运营团队
- 以一致性和准确性处理重复的运营流程
系统与工具
- Crown Freight Manager（提供培训）
- Cartis（提供培训）
- Outlook
- Excel 和共享电子表格
- RingCentral / VOIP 系统
- 运输管理系统（TMS）
所需技能与经验
- 有物流、货运代理、调度支持、卡车协调或进口运营经验者优先
- 强大的组织能力和多任务处理能力
- 能够逻辑思考并有效优先排序
- 对使用技术工具感到舒适
查看英文原文
Overview
We are seeking highly organized and detail-oriented Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries.
This role acts as the communication bridge between customers, warehouse teams, dispatch, and drivers — ensuring shipments move efficiently, customers receive timely updates, and operational requests are handled accurately.
The environment is repetitive and process-driven, making it ideal for someone who thrives in structured workflows, can prioritize tasks logically, and remains calm under pressure.
Key Responsibilities
Shipment Coordination & Customer Communication
- Monitor and respond to shipment-related emails
- Enter shipment alerts and customer requests into the TMS system
- Provide shipment updates to customers, dispatch, warehouse teams, and drivers
- Follow up proactively when updates are delayed
- Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates
- Ensure all communication is accurate, professional, and timely
Documentation & Data Entry
- Enter shipment information into Crown Freight Manager
- Print and distribute shipment documents and requests
- Update operational spreadsheets with shipment statuses and customer requests
- Track and relay warehouse service requests and shipment changes
- Maintain accurate operational notes and logs
Operations Support
- Coordinate between customers and warehouse/dispatch teams
- Escalate operational issues appropriately when needed
- Prioritize urgent shipments based on operational impact
- Support time-sensitive import recovery workflows
- Assist with routing instructions and shipment status coordination
Workflow & Prioritization
- Distinguish between urgent and non-urgent tasks
- Prioritize truckers already waiting on-site over future/pending shipments
- Ensure high-priority requests are communicated immediately to the operations team
- Handle repetitive operational processes with consistency and accuracy
Systems & Tools
- Crown Freight Manager (training provided)
- Cartis (training provided)
- Outlook
- Excel & shared spreadsheets
- RingCentral / VOIP systems
- Transportation Management Systems (TMS)
Required Skills & Experience
- Previous experience in logistics, freight forwarding, dispatch support, trucking coordination, or import operations preferred
- Strong organizational and multitasking skills
- Ability to think logically and prioritize effectively
- Comfortable handling repetitive operational workflows
- Strong written and verbal English communication
- Comfortable making calls to drivers, warehouse teams, and customers
- Strong attention to detail
- Comfortable working in fast-paced, time-sensitive environments
Nice-to-Haves
- Air import or airport cargo experience
- Experience working with trucking dispatch teams
- Familiarity with shipment tracking systems or TMS platforms
- Experience with customer operations support
- Understanding of freight terminology (MAWB/HAWB, bonded cargo, etc.)
Training & Support
- Full training provided on proprietary systems and workflows
- Each remote agent will work directly alongside an on-site operational counterpart
- Escalation support structure already in place
Performance Expectations
- Fast response times to operational requests
- Accurate data entry and shipment updates
- Strong follow-through and communication
- Ability to manage priorities independently
- Reliable attendance and shift coverage
- Industry: Air Freight / Logistics / Import Operations
- Working Hours (EST):
- Shift A: Monday–Friday | 8:00 AM – 4:00 PM EST
- Shift B: Monday–Wednesday, Friday & Saturday | 2:00 PM – 10:00 PM EST (Off Thursdays & Sundays)
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