资深混合方法研究员
Staff Mixed Methods Researcher
关于Abridge
Abridge成立于2018年，使命是推动医疗领域的深入理解。我们的AI驱动平台专为医疗对话设计，提升临床文档效率的同时，让临床医生专注于最重要的事情——他们的患者。
我们企业级的技术可将患者与临床医生的对话实时转化为结构化临床记录，并深度集成EMR系统。依托Linked Evidence和我们专为审计设计的AI，我们是唯一一家将AI生成的摘要映射到真实数据的公司，帮助提供者快速信任并验证输出结果。作为医疗领域生成式AI的先驱，我们正在为AI在医疗系统中的负责任部署设定行业标准。
我们是一支不断壮大的团队，包括执业医生、AI科学家、博士、创意人员、技术专家和工程师，共同致力于赋能人们，让医疗更有意义。我们设有旧金山Mission区、纽约苏荷区和匹兹堡East Liberty的办公室。
职位描述
作为Abridge的高级混合方法用户研究员，你将通过深入了解我们产品所支持的人、工作流程和系统，塑造AI驱动医疗的未来。向用户研究主管汇报，你将领导具有战略意义的研究，影响产品方向、路线图决策以及Abridge如何构建值得信赖的高影响力AI体验。
医疗领域复杂、高风险且充满人性。你将通过研究临床医生、护理团队、管理人员和医疗系统当前的工作方式，以及AI如何切实减轻负担、提高信任度并创造更好的结果，来理清这种复杂性。通过定性和定量方法，你将发现未满足的需求，揭示产品机会，并将证据转化为跨职能团队可执行的见解。
此职位适合具备混合方法研究经验并有医疗研究经验的研究人员，最好曾与临床医生、护理团队或企业医疗系统合作。此职位位于纽约市或旧金山。
你将负责
- 领导具有高影响力的混合方法研究，影响临床、收入周期和AI辅助工作流程的产品策略。
- 通过访谈、现场观察等方式深入了解临床医生、护理团队、管理人员和医疗利益相关者在现实环境中的工作方式。
查看英文原文
ABOUT ABRIDGE
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.
The Role
As a Staff Mixed Methods User Researcher at Abridge, you will help shape the future of AI-powered healthcare by deeply understanding the people, workflows, and systems our products support. Reporting to the Head of User Research, you’ll lead strategic research that influences product direction, roadmap decisions, and how Abridge builds trustworthy, high-impact AI experiences.
Healthcare is complex, high-stakes, and deeply human. You’ll bring clarity to that complexity by studying how clinicians, care teams, administrators, and health systems work today, and where AI can meaningfully reduce burden, improve trust, and create better outcomes. Using both qualitative and quantitative methods, you’ll uncover unmet needs, surface product opportunities, and translate evidence into actionable insights for cross-functional teams.
This role is ideal for an experienced researcher with mixed methods expertise and demonstrated experience conducting healthcare research, ideally with clinicians, care teams, or enterprise healthcare systems. This role is based in New York City or San Francisco.
What You’ll Do
- Lead high-impact mixed methods research that shapes product strategy across clinical, revenue cycle, and AI-assisted workflows.
- Develop a deep understanding of how clinicians, care teams, administrators, and healthcare stakeholders work in real-world settings through interviews, contextual inquiry, workflow observation, surveys, and product data.
- Identify unmet needs, adoption barriers, trust dynamics, and product opportunities across specialties, care settings, health systems, and user roles.
- Partner closely with Product, Design, Engineering, Data Science, Clinical, Customer Success, and Go-to-Market teams to translate research into clear product direction and roadmap implications.
- Triangulate qualitative insights, quantitative data, product metrics, customer feedback, and domain expertise to bring clarity to complex decisions.
- Influence senior leaders and cross-functional teams through sharp synthesis, compelling storytelling, and actionable recommendations.
- Raise the bar for research rigor, ethics, and participant privacy in a high-trust healthcare and AI environment.
What You’ll Bring
- 8+ years of user research experience, including Staff-level or equivalent experience leading complex, ambiguous research programs that influence product strategy.
- Background in healthcare research; experience conducting research into physician or care team workflows
- Proven ability to independently design and execute both qualitative and quantitative research, including interviews, contextual inquiry, and surveys
- Experience conducting foundational research that identifies unmet needs, product opportunities, and strategic roadmap implications.
- Strong analytical skills; comfortable working with quantitative data, survey analysis, product metrics, and triangulating evidence across multiple sources.
- Exceptional synthesis, storytelling, and executive communication skills
- Strong cross-functional partnership with product, design, engineering, data science, customer-facing teams, and domain experts
- High judgment around research ethics, participant privacy, sensitive data, and research rigor in regulated or high-trust environments
Bonus Points If…
- Experience researching complex workflows, ideally in healthcare, enterprise SaaS, AI products, EHRs, clinical documentation, or other technical/high-stakes domains.
- Strong quantitative research or data analysis expertise, including SQL, statistical analysis, or advanced survey methods.
- Experience researching AI-assisted workflows, trust, quality, human review, or adoption of automation in expert domains.
- Experience presenting high-impact research to executives and shaping company-level product opportunities.
WHY WORK AT ABRIDGE?
At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.
Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.
Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.
HOW WE TAKE CARE OF ABRIDGERS:
- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
- Paid Parental Leave: Generous paid parental leave for all full-time employees.
- Family Forming Benefits: Resources and financial support to help you build your family.
- 401(k) Matching: Contribution matching to help invest in your future.
- Personal Device Allowance: Tax free funds for personal device usage.
- Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
- Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
- Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
- Compensation and Equity: Competitive compensation and equity grants for full time employees.
- ... and much more!
EQUAL OPPORTUNITY EMPLOYER
Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process.
STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD
We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.