收入运营经理
Revenue Operations Manager
关于 ABRIDGE
Abridge 于 2018 年成立，使命是推动医疗领域的更深入理解。我们的 AI 驱动平台专为医疗对话设计，提升临床文档效率的同时，让临床医生专注于最重要的事情——他们的患者。
我们企业级技术能够实时将患者与临床医生的对话转化为结构化临床记录，并深度集成电子病历系统。依托 Linked Evidence 和我们专为审计设计的 AI，我们是唯一一家将 AI 生成的摘要映射到真实数据的公司，帮助提供者快速信任并验证输出结果。作为医疗领域生成式 AI 的先驱，我们正在为 AI 在医疗系统中的负责任部署设定行业标准。
我们是一支不断壮大的团队，包括执业医生、AI 科学家、博士、创意人员、技术人员和工程师，共同致力于赋能人们，让医疗更有意义。我们设有位于旧金山 Mission 区、纽约 SoHo 社区和匹兹堡 East Liberty 的办公室。
职位描述：
我们正在寻找一位战略导向且注重成果的收入运营经理，加入我们的收入运营团队，作为合作伙伴体验（PX）组织——合作伙伴成功、临床成功、实施、支持和 PX 运营的运营核心。在这个关键角色中，你将负责支撑 PX 的系统、流程和分析——包括 Planhat 和 Zendesk 的管理，同时确保售后流程与销售、市场和财务紧密对齐。
作为领导层值得信赖的合作伙伴，你将提供可操作的见解，使运营与公司目标保持一致，帮助加速增长并优化合作伙伴旅程——从实施到扩展和续约。
你将负责：
- 管理 PX 技术栈：担任 Planhat 和 Zendesk 的管理员和产品负责人——健康评分、剧本、流程、触发器、SLA、路由、Salesforce 集成和报告。协助管理支持合作伙伴教育和赋能的 LMS/CMS 平台。持续改进这些系统，以确保 PX 团队保持最佳性能。
- 优化运营流程：设计、完善、测试并实施使 PX 团队能够高效运作的工作流程和流程。简化运营，确保在整个合作伙伴生命周期内无缝交接——从成交到实施、临床采用、支持和
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ABOUT ABRIDGE
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.
The Role:
We are looking for a strategic and results-oriented Revenue Operations Manager to join our Revenue Operations team as the operational backbone of our Partner Experience (PX) organization — Partner Success, Clinical Success, Implementation, Support, and PX Ops. In this key role, you will own the systems, workflows, and analytics that power PX — including administration of Planhat and Zendesk — while keeping the post-sale motion tightly aligned with Sales, Marketing, and Finance.
As a trusted partner to leadership, you will provide actionable insights that align operations with company goals, helping to accelerate growth and optimize the partner journey — from implementation through expansion and renewal.
What You'll Do:
- Own the PX Tech Stack: Serve as administrator and product owner for Planhat and Zendesk — health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations, and reporting. Assist with administration of our LMS/CMS platforms supporting partner education and enablement. Continuously improve these systems so PX teams maintain optimal performance.
- Optimize Operational Workflows: Design, refine, QA, and implement workflows and processes that enable PX teams to operate at peak efficiency. Streamline operations to ensure seamless handoffs across the full partner lifecycle — from deal close through implementation, clinical adoption, support, and renewal.
- Empower Data-Driven Insights and Strategic Decisions: Develop and maintain reports and dashboards that provide leadership with real-time visibility into key metrics, including partner health, adoption and utilization, support volume and SLA attainment, and retention trends. Use data to drive actionable strategies that improve decision making and operational performance.
- Enhance Revenue & Forecast Clarity: Partner with Finance to support renewal and retention forecasting, analyze commission reports, and generate revenue-related insights that align with business goals and drive clarity across the organization.
- Business Partner to PX Leadership: Act as the dedicated operations partner to leaders across Partner Success, Clinical Success, Implementation, Support, and PX Ops — translating their priorities into systems, process, and reporting, and representing PX needs in cross-functional RevOps planning with Sales, Marketing, and Finance.
What You'll Bring:
- 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role in a SaaS company (healthcare experience is a plus).
- Extensive experience with SaaS tools such as Salesforce, Planhat (or Gainsight/similar CS platform), Zendesk, and exposure to LMS/CMS administration. Administration experience with a CS platform or support platform strongly preferred.
- Strong understanding of go-to-market strategies and key metrics that influence success in Sales, Marketing, and Partner Success.
- Direct experience business-partnering with post-sale leadership — Customer/Partner Success, Clinical or Implementation teams, or Support — you understand how these functions operate and what they need from operations.
- Fluency in post-sale metrics: net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA performance.
- Exceptional AI and Business Intelligence experience (Claude, OpenAI, Excel/Google Sheets, SQL, Business Intelligence tools, etc.), with the ability to interpret complex data, identify trends, and translate insights into actionable operational plans.
- Proven track record in building and maintaining commercial dashboards and reports that provide clarity and support data-driven decision-making.
- Demonstrated ability to align cross-functional teams around shared goals, priorities, and revenue-driving strategies.
- Excellent project management skills, with a history of successfully leading and driving complex initiatives to completion.
- Strong communication and interpersonal skills, with the ability to influence stakeholders and collaborate effectively across teams.
- A proactive, problem-solving mindset, with a focus on continuous improvement and operational scalability.
WHY WORK AT ABRIDGE?
At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.
Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.
Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.
HOW WE TAKE CARE OF ABRIDGERS:
- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
- Paid Parental Leave: Generous paid parental leave for all full-time employees.
- Family Forming Benefits: Resources and financial support to help you build your family.
- 401(k) Matching: Contribution matching to help invest in your future.
- Personal Device Allowance: Tax free funds for personal device usage.
- Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
- Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
- Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
- Compensation and Equity: Competitive compensation and equity grants for full time employees.
- ... and much more!
EQUAL OPPORTUNITY EMPLOYER
Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process.
STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD
We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.