企业客户经理 - 现有客户（美国/加拿大）
Enterprise Account Executive - Existing Customers (US/Canada)
在Sanity.io http://Sanity.io，我们正在构建AI驱动的内容运营的未来。我们的AI内容操作系统让团队可以按照业务方式自由地建模、创建和自动化内容。加速数字化发展并大幅提升内容运营效率。SKIMS、Figma、Riot Games、Anthropic、COMPLEX、Nordstrom和Morningbrew等公司正在使用Sanity来驱动和自动化他们的内容运营。
作为Sanity的客户经理，你将负责并拓展与我们最重要的战略客户的合作关系和收入。你将通过开展咨询式销售流程、发现新机会并展示我们平台的价值，推动净收入留存（NRR）和增长。在这个职位上取得成功意味着建立长期合作伙伴关系，影响商业和技术领导者，并帮助客户实现有意义的成果。
我们寻找一位拥有8年以上复杂技术解决方案的企业销售或客户管理经验的人，有超越增长目标的记录，并能够将洞察转化为可执行的客户计划。出色的沟通能力、创业精神以及对行业趋势的深刻好奇心，将使你在将Sanity定位为不可或缺的合作伙伴时脱颖而出。
你将负责
作为战略客户经理，你将负责并拓展企业客户组合，建立长期关系，并确保Sanity的解决方案与客户成果保持一致。你将扮演可信顾问和增长伙伴的角色，帮助客户从我们的平台上实现价值，同时推动净收入留存（NRR）和增长。
你的工作将包括管理续约和扩展，开展咨询式销售流程，并通过交叉销售和升级销售策略发现新机会。通过结合商业敏锐度和技术熟练度，你将在高管和终端用户层面展示投资回报率，提高跨团队的采用率和参与度。
你还将：
- 制定并维护包含明确下一步行动的客户计划，跟踪客户和公司目标的进展。
- 与产品和其他内部团队跨职能合作，发现机会并解决挑战，防止问题升级。
- 监控客户健康状况和关键指标，主动减少流失风险。
- 关注行业趋势和客户的数字化战略，以将Sanity定位为不可或缺的合作伙伴。
查看英文原文
At Sanity.io http://Sanity.io, we’re building the future of AI powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create and automate content the way their business works. Accelerating digital development and super charging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom and Morningbrew are using Sanity to power and automate their content operations.
As an Account Executive at Sanity, you’ll own and grow relationships and revenue with some of our most strategic customers. You’ll drive net revenue retention (NRR) and expansion by running consultative sales cycles, uncovering new opportunities, and demonstrating the value of our platform. Success in this role means building long-term partnerships, influencing both business and technical leaders, and helping customers achieve meaningful outcomes.
We’re looking for someone with 8+ years of enterprise sales or account management experience in complex technical solutions, a proven record of exceeding growth goals, and the ability to turn insights into actionable account plans. Strong communication skills, an entrepreneurial mindset, and a deep curiosity for industry trends will set you apart as you position Sanity as an indispensable partner.
WHAT YOU’LL DO
As a Strategic Account Manager, you’ll own and grow a portfolio of enterprise accounts, building long-term relationships and ensuring Sanity’s solutions align with customer outcomes. Acting as both a trusted advisor and a growth partner, you’ll help customers realize value from our platform while driving net revenue retention (NRR) and expansion.
Your work will involve managing renewals and expansions, running consultative sales cycles, and uncovering new opportunities through cross-sell and upsell strategies. By combining business acumen with technical fluency, you’ll demonstrate ROI at both the executive and end-user level, increasing adoption and engagement across teams.
You will also:
- Create and maintain account plans with clear next steps, tracking progress against customer and company goals.
- Partner cross-functionally with Product and other internal teams to surface opportunities and resolve challenges before they escalate.
- Monitor customer health and key metrics to proactively mitigate churn.
- Stay informed on industry trends and customer digital strategies to position Sanity as an indispensable partner.
ABOUT YOU
You bring more than 8 years of enterprise sales or account management experience in SaaS, with a strong track record of exceeding revenue goals, delivering NRR, and driving account growth. You’re skilled at navigating complex organizations, securing executive buy-in, and building deep, lasting relationships across accounts.
You pair an analytical, data-driven approach with consultative selling skills, identifying opportunities and showing customers clear business value. Comfortable engaging both business and technical leaders, you adapt easily to different audiences and know how to influence outcomes.
In addition, you bring:
- Domain expertise in CMS or experience selling API-based solutions in SaaS, CPaaS, or PaaS.
- Strong written and verbal communication skills.
- Familiarity with tools such as Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo, Looker, and G-Suite.
- Entrepreneurial at heart, you’re hands-on, creative, and team-oriented. You’re motivated to define processes, build programs, and deliver excellence. A bachelor’s degree or equivalent experience rounds out your profile.
WHAT WE CAN OFFER
- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive salary and stock options program
WHO WE ARE
Sanity.io http://Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.
Sanity recently raised a $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years.
You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! https://www.sanity.io/blog/our-sanity-values
Sanity.io http://Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.
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