产品运营与战略经理
Product Operations and Strategy Manager
关于 Abridge
Abridge 于 2018 年成立，使命是推动医疗领域的更深层次理解。我们的 AI 驱动平台专为医疗对话设计，提升临床文档效率的同时，让临床医生专注于最重要的事情——他们的患者。
我们的企业级技术能够实时将患者与医生的对话转化为结构化临床记录，并深度集成电子病历系统。由 Linked Evidence 和我们专为审计设计的 AI 驱动，我们是唯一一家将 AI 生成的摘要映射到真实数据的公司，帮助提供者快速信任并验证输出。作为医疗领域生成式 AI 的先驱，我们正在为 AI 在医疗系统中的负责任部署设定行业标准。
我们是一个不断壮大的团队，成员包括执业医生、AI 科学家、博士、创意人员、技术人员和工程师，共同致力于赋能人们，让医疗更有意义。我们在旧金山的 Mission District、纽约的 SoHo 社区以及匹兹堡的 East Liberty 设有办公室。
职位描述
Abridge 正在快速增长，我们正在组建产品运营与战略团队，以帮助我们的产品组织卓越扩展。你的工作时间将分布在执行（修复不再可扩展的系统，端到端运行跨职能的工作流，保持团队快速交付）和前瞻性策略（帮助产品领导看到未来，形成对新赌注的看法）。你将在两者之间灵活切换，具体比例会根据团队需求的变化而变化。日常工作中，你将嵌入到我们的 Builders 组织中，作为产品领导的关键运营合作伙伴，同时与 Partner Experience、Commercial 和 Finance 等跨职能伙伴紧密合作。
向高级产品经理运营与战略经理汇报，这是一个需要动手实践、高影响力的角色，适合高情商、结构化思维且充满 GSD 动力的人，他们热爱打造世界级产品组织的运营体系。
这是一个混合岗位，每周至少需要在我们的旧金山办公室工作 3 天。请仅在能够承诺此模式或愿意搬迁至旧金山的情况下申请。
你将负责
以下是当前优先事项的代表性示例。随着团队的成长，这些职责可能会每季度发生变化。
执行与流程设计
- 识别不再可扩展的产品开发流程，提出改进方案
- 设计并优化跨职能团队的工作流程，提高效率
- 协助产品团队保持快速交付节奏，确保项目按时完成
- 建立标准化的流程和文档，提升团队协作效率
战略规划与业务洞察
- 分析产品数据，识别增长机会和潜在问题
- 支持产品领导制定长期战略，推动关键决策
- 评估新功能或产品的市场潜力，提供可行性建议
- 与商业、财务等团队协作，推动产品商业化落地
跨部门协作
- 与 Partner Experience 团队紧密合作，提升客户体验
- 协助 Commercial 团队制定产品定价和推广策略
- 与 Finance 团队协作，优化产品成本结构和预算管理
- 与其他产品团队保持沟通，确保信息同步和资源协调
任职要求
- 3 年以上产品运营、项目管理或相关领域经验
- 熟悉产品生命周期管理，具备良好的数据分析能力
- 优秀的沟通和协调能力，能够与不同团队高效合作
- 具备战略思维，能够从宏观角度分析问题并提出解决方案
- 熟练使用 Excel、SQL 或其他数据分析工具
- 对医疗科技行业有热情，了解医疗行业的基本知识
- 能够适应快节奏的工作环境，具备较强的抗压能力
查看英文原文
ABOUT ABRIDGE
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.
THE ROLE
Abridge is growing rapidly and we're building out the Product Operations and Strategy team to help our product organization scale with excellence. Your time will be split between execution (fixing systems that no longer scale, running cross-functional workstreams end-to-end, keeping the team shipping with speed) and forward-looking strategy (helping product leadership see around corners, forming a point of view on what new bets we should be pursuing). You will flex across both, and the exact split will shift by quarter as the team's needs change. Day-to-day, you’ll be embedded within our Builders org and act as a key operating partner to product leadership, while working closely with cross-functional partners across Partner Experience, Commercial, and Finance.
Reporting into the Senior Manager of Product Operations & Strategy, this is a hands-on, high-impact role for a high-EQ, structured thinker with GSD energy who loves building the operating system of a world-class product org.
This is a hybrid role with a minimum of 3 days weekly in our San Francisco office. Please only apply if you are able to commit to this model and/or willing to relocate to San Francisco.
WHAT YOU'LL DO
Below is a representative sample of current priorities. Expect them to shift quarter to quarter as the team scales.
Execution and process design
- Identify product development processes that no longer scale and ship better ones in days.
- Get PMs and builders in front of customers, and close the loop between field signal and roadmap decisions.
- Design systems that surface key product knowledge and roadmap visibility throughout the org, so we continue to stay in sync as we scale.
- Reinvent how we hire and cultivate product talent, from redesigning our interview process to sharpening onboarding so new hires ramp to creating user value faster.
Strategy and forward planning
- Ramp on the thorniest strategic questions product leadership needs answered, drive them to clear recommendations, and implement end-to-end.
- Translate shifts in the competitive landscape and regulatory environment into roadmap and GTM implications.
- Develop points of view on new bets and adjacent markets the company should be running at next.
Builder velocity and AI enablement
- Shape and measure the program that holds engineering and product teams accountable for real AI adoption. Treat every new AI tool as a chance to compound builder velocity.
- Host clinician and builder hackathons that strengthen our connection to the broader builder and clinician community.
- Build a shared context layer for the product org that powers our AI tooling and learns in real time, surfacing field insight and customer signal to the people who need it.
WHAT YOU'LL BRING
- 2+ years in consulting, investment banking, investing or similar roles (startup experience on top of that is a plus)
- Incredibly AI-pilled. This is a requirement of the role. You use AI tools every day, at work and on the side. You try new tools the week they launch and you build systems yourself (scripts, agents, workflows)
- Bias to action. High ownership mentality. You would rather ship something imperfect and iterate than over-plan.
- High EQ and the ability to influence without authority. You earn trust from engineers, PMs, GTM leaders, and executives because you are clear, reliable, and useful.
- First-principles thinker. You design operating systems that fit the context you're in, not playbooks copied from somewhere else.
- Numerate. You can present a point of view backed by analysis. You are as comfortable in a spreadsheet as in a stakeholder meeting.
- Comfort with ambiguity. The mix of execution and strategy will shift quarter by quarter. You are energized by that, not destabilized.
WHY WORK AT ABRIDGE?
At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.
Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.
Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.
HOW WE TAKE CARE OF ABRIDGERS:
- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
- Paid Parental Leave: Generous paid parental leave for all full-time employees.
- Family Forming Benefits: Resources and financial support to help you build your family.
- 401(k) Matching: Contribution matching to help invest in your future.
- Personal Device Allowance: Tax free funds for personal device usage.
- Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
- Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
- Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
- Compensation and Equity: Competitive compensation and equity grants for full time employees.
- ... and much more!
EQUAL OPPORTUNITY EMPLOYER
Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process.
STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD
We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.