续约经理
Renewal Manager
我们是谁？
在Leadership Connect，我们相信关系在商业和生活中至关重要。由两位标普500指数公司前CEO和一位前总统新闻秘书创立，我们的顶级信息服务旨在建立影响政府、商业和媒体决策的关系。利用深入的研究能力和尖端技术，我们帮助客户在各个专业领域和垂直行业赢得业务并影响政策。我们是一个紧密协作的团队，致力于帮助每位用户产生影响。
职位简介
该职位是小型客户服务团队的核心，负责合同管理和续约流程，确保所有续约按计划进行，并亲自管理一个客户账户组合。该职位代表团队中的客户总监协调续约和合同流程——跟踪续约时间线，推动续约任务进展，并保持严格的Salesforce文档记录——同时监控更广泛的客户基础以识别留存风险，防止问题发生前就流失。
该职位还作为指定客户组合的个人客户经理。这些主要是按需客户，需要较少的主动接触，主要由营销项目支持，因此重点在于响应迅速、高质量的客户服务：续约对话、客户用户的入职和培训支持，以及续约时的价值定位。该职位面向客户，但程度低于传统的高销量客户管理角色。
该职位向收入运营团队汇报，并与销售领导、客户成功和财务部门密切合作。
职位核心职责
负责团队的合同管理和续约流程。管理团队客户的续约日历；提前审查即将到期的续约和自动续约；通过每个续约流程阶段督促团队的客户总监；与收入运营团队合作更新合同和修改条款；并将已执行的协议上传至SharePoint。
监控客户留存风险。跟踪团队客户基础中的参与度和使用信号，提前向客户总监和管理层标记流失风险，并与客户成功团队合作，利用客户使用模式来加强续约的商业案例。
亲自管理一批按需客户。作为客户经理负责一批客户，这些客户主要是按需服务，需要较少的主动联系，主要由营销项目支持，因此重点在于响应迅速、高质量的客户服务：续约对话、客户用户的入职和培训支持，以及续约时的价值定位。该职位面向客户，但程度低于传统的高销量客户管理角色。
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Who are we?
At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.
About The Role
The role anchors a small client services team, owning the contract administration and renewal workflows that keep every renewal on track while personally managing a book of accounts. This role coordinates renewal and contract processes on behalf of the Account Directors on the team — tracking renewal timelines, keeping renewal tasks moving, and maintaining rigorous Salesforce documentation — and monitors the broader account base for retention risk so nothing slips before it becomes churn.
This role also serves as the personal account manager for a dedicated book of clients. These are largely on-demand accounts that require less outbound engagement and are primarily supported by marketing programs, so the emphasis is on responsive, high-quality client support: renewal conversations, onboarding and training support for client users, and value positioning at renewal time. The role is client-facing, though to a lesser degree than a traditional high-volume account management role.
This role reports into the Revenue Operations team and works closely with Sales Leadership, Client Success, and Finance.
Core Functions of the Role
Own contract administration and renewal workflows for the team. Manage the renewal calendar across the team’s accounts; review upcoming renewals and auto-renewals ahead of deadlines; keep the team’s Account Directors on task through each stage of the renewal process; partner with Revenue Operations on contract updates and amendments; and upload executed agreements to SharePoint.
Monitor accounts for retention risk. Track engagement and usage signals across the team’s account base, flag churn risk early to the Account Directors and leadership, and partner with Client Success to use client usage patterns to strengthen the business case for renewal.
Personally manage a book of on-demand accounts. Serve as account manager for a book of clients who are largely marketing-supported and need less outbound engagement — owning their renewals, auto-renewals, account planning, pricing conversations (including price increases and client pushback), and Salesforce opportunity updates and notes.
Provide client onboarding and training support. Deliver onboarding and training support to client users, partnering with Client Success to activate new users within a client license and position product value with client decision-makers.
Maintain strong documentation practices. Document all renewal conversations in Salesforce, keep account status, opportunity, and risk transparent to sales leadership, and ensure appropriate client billing contacts with any liaison needed with Finance.
Support healthy account practices. Collaborate with Client Success on account hygiene — activating and deactivating users, identifying accounts unassigned to Client Success, and surfacing upsell opportunities within the book.
About You
2+ years of contract administration or renewal management experience (required), ideally in a B2B subscription business model.
A background in client success management is a strong plus, though not required.
Comfortable keeping others on task — you can coordinate workflows across teammates, track deadlines, and follow up persistently and diplomatically.
Detail-oriented documentation practices and strong Salesforce account hygiene that ensure transparency on account status, opportunity, and risk.
Client-focused communication skills, including value positioning, handling renewal pushback, and navigating cancel conversations with professionalism.
Highly organized, with the ability to manage a personal book of accounts alongside team-wide renewal workflows.
Bachelor’s degree in Business Administration, Public Policy, Marketing, or a related discipline, or equivalent experience.
Comfortable working effectively in a remote environment.
What is it like to work here?
We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.
Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.
There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.
Want to join our amazing team?
Benefits/Rewards:
Awesome medical insurance plan
Dental Insurance
Life & Disability insurance
Flexible spending accounts
Unlimited PTO!
Eleven Paid Holidays
$3,000 Employee Referral Program
Employer contribution to 401(k) plan
Rewards and recognition programs
If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you! Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!
Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.