高级产品运营经理，数据
Senior Product Operations Manager, Data
为什么选择Harvey
在Harvey，我们正在改变法律和专业服务的运作方式。通过结合前沿的代理AI、企业级平台和深厚的专业知识，我们正在重塑未来数十年的关键知识工作方式。
这是一个难得的机会，帮助打造一家具有时代意义的公司，在真正的转折点上共同成长。我们拥有强大的产品市场匹配度和世界级的投资支持。我们正在快速扩展，并实时定义一个新类别。这项工作充满雄心，标准很高，个人、职业和财务上的成长机会是无与伦比的。
我们的团队行动迅速，有主人翁意识，并对使命充满热情——以高强度运作，贴近客户，互相推动追求卓越。我们秉持三个价值观：果断、简洁和工作未完成。我们在清晰判断下快速行动，而非等待完美信息；我们相信简洁才是可扩展的；我们从不满足于现状。如果你希望与志同道合的人一起完成职业生涯中最出色的工作，我们期待与你携手共进。
在Harvey，专业服务的未来正在今天被书写——而我们才刚刚开始。
职位概览
作为Harvey的数据产品运营经理，你将成为我们的数据产品界面、工程团队、上市（GTM）以及我们依赖的外部技术合作伙伴之间的纽带——确保客户和合作伙伴的信号能够转化为快速、协调的行动。你将负责功能请求和数据问题的接收与分类，运行早期访问计划和跨职能发布，并管理维护我们数据管道可靠性的合作伙伴关系，这些数据管道服务于律师事务所和内部法律团队，他们正在推动AI采用的前沿。
这个职位适合一位能够在一小时内深入技术问题，下一刻向领导层汇报发布风险的人——并且更倾向于构建一个轻量级系统来扩展，而不是一个沉重的流程却没人使用。
你将负责的工作
客户、合作伙伴与问题接收——确保正确的信号快速传递给正确的团队
- 负责客户功能请求的接收、分类和优先级排序。
- 分类客户报告的数据和产品问题，评估严重性和影响，协调相关团队解决，并确保及时沟通。
- 管理与外部技术合作伙伴的关系，包括入职、日常运营、问题解决和交付。
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WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Product Operations Manager, Data at Harvey, you'll be the connective tissue between our data product surfaces, Engineering, GTM, and the external technology partners we rely on — making sure customer and partner signals turn into fast, well-coordinated action. You'll own intake and triage for feature requests and data issues, run early-access programs and cross-functional launches, and manage the partner relationships that keep our data pipeline reliable for law firms and in-house legal teams pushing the frontier of AI adoption.
This is a role for someone who's comfortable being in the weeds of a technical issue one hour and briefing leadership on launch risk the next — and who'd rather build a lightweight system that scales than a heavy process that doesn't get used.
WHAT YOU'LL DO
Customer, Partner & Issue Intake — Making sure the right signal reaches the right team, fast
- Own the intake, triage, and prioritization of customer feature requests.
- Triage customer-reported data and product issues, assess severity and impact, coordinate resolution across the appropriate teams, and ensure timely communication.
- Manage relationships with external technology partners, including onboarding, ongoing operations, issue resolution, and delivery quality.
Programs & Launches — Getting new capabilities into customers' hands, then out the door broadly
- Plan and run early-access programs for new features, including customer selection, onboarding, feedback collection, usage analysis, and launch recommendations.
- Coordinate cross-functional launches by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track.
Systems That Scale — Turning feedback and recurring friction into durable process
- Translate customer, partner, and internal feedback into clear requirements, prioritized workstreams, and actionable recommendations.
- Create and maintain documentation, playbooks, and enablement materials that help internal teams communicate and operate effectively.
- Identify recurring operational challenges and implement lightweight systems, automation, and processes that enable the team to scale.
WHAT YOU HAVE
- 3-5+ years in Product Operations, Program Management, Technical Program Management, or a related operational role at a high-growth tech or SaaS company — ideally supporting data, integrations, or technical product surface.
- Experience triaging and prioritizing inbound requests and issues at volume — you know how to separate signal from noise and route things to the right owner without becoming a bottleneck.
- Comfortable engaging with data and technical issues directly enough to assess severity and impact, even when you're not the one fixing them.
- Experience managing external vendor or technology partner relationships, including onboarding and ongoing delivery quality.
- Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment.
- Strong written communication — you can turn messy feedback into clear requirements, playbooks, and documentation that other teams actually use.
- Proven ability to drive cross-functional alignment across Product, Engineering, and GTM without direct authority.
- A bias toward lightweight systems over heavy processes — you'd rather ship a simple fix that scales than a perfect framework nobody uses.
COMPENSATION
$155,400 - $233,200 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai