电商市场运营与数据协调员
E-Commerce Marketplace Operations & Data Coordinator
公司简介
我们是一家美国的消费产品公司，通过主要的在线市场和全国性零售商进行销售。我们的业务跨越多个电商平台、内部系统和物流合作伙伴，需要强大的协调能力、数据准确性和运营执行力。
我们正在寻找一位真正的远程团队成员，能够作为我们内部市场运营团队的延伸。
职位概述
该职位支持我们电商市场生态系统的日常运营，确保产品数据准确性、活动执行、订单流程以及跨系统的内部跟进。
这不是一个面向客户的职位，但它是内部的前线职位。理想的候选人积极主动、分析能力强、注重细节，并且能够跨职能团队沟通，以识别问题、跟进解决并推动处理。
该职位直接向市场运营主管汇报，随着时间推移，预计将承担更多责任。
为什么加入 Assist World？
100% 远程工作
50美元生日奖金
200美元证言奖金
500美元每月抽奖
无追踪器，没问题
主要职责
- 市场与产品运营
- 使用基于 Excel 的数据源管理并维护产品条目创建
- 在各电商平台上传、更新和排查产品数据属性
- 监控并解决被拒绝的上架、数据源错误和分类变更
- 执行常规的产品清理，确保数据准确性和系统一致性
- 活动与赞助产品支持
- 支持赞助产品和品牌活动的设置与监控
- 从活动平台提取报告数据并总结结果
- 跟踪预算并确保活动正确配置并运行
- 订单流程与问题解决
- 监控订单流程，确保订单从电商平台正确流转到仓库
- 识别停滞、延迟或未发货的订单
- 主动与内部团队跟进以解决履行问题
- 确保问题得到解决，而不仅仅是启动
- 内部沟通与跟进
- 每日与物流、运营和内部团队协调
- 持续跟进未解决的问题直至完成
- 升级可能影响零售商评分卡或绩效指标的风险
- 保持运营的持续性和责任感
报告与数据支持
- 使用 Excel 提取报告（必要时包括数据透视表）
- 维护运营跟踪表和
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Company Overview
We are a U.S.-based consumer products company selling through major online marketplaces and national retailers. Our business operates across multiple e-commerce platforms, internal systems, and logistics partners, requiring strong coordination, data accuracy, and operational follow-through.
We are seeking a true remote team member who can operate as an extension of our internal marketplace operations team.
Role Overview
This role supports the day-to-day operations of our e-commerce marketplace ecosystem, ensuring product data accuracy, campaign execution, order flow, and internal follow-ups across systems.
This is not a customer-facing role, but it is internally front-facing. The ideal candidate is proactive, analytical, detail-oriented, and comfortable communicating across cross-functional teams to identify issues, follow through, and drive resolution.
The role reports directly to the Marketplace Operations Lead and is expected to grow in responsibility over time.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
Key Responsibilities
- Marketplace & Product Operations
- Manage and maintain product item creation using Excel-based data feeds
- Upload, update, and troubleshoot product data attributes across marketplace platforms
- Monitor and resolve rejected listings, feed errors, and taxonomy changes
- Perform routine product scrubs to ensure data accuracy and system alignment
- Campaign & Sponsored Product Support
- Support setup and monitoring of sponsored product and brand campaigns
- Pull reporting data from campaign platforms and summarize results
- Track budgets and ensure campaigns are properly configured and running
- Order Flow & Issue Resolution
- Monitor order flow to ensure orders move correctly from marketplace to warehouse
- Identify stalled, delayed, or unshipped orders
- Proactively follow up with internal teams to resolve fulfillment issues
- Ensure resolution is confirmed, not just initiated
- Internal Communication & Follow-Through
- Coordinate daily with logistics, operations, and internal teams
- Follow up persistently on unresolved issues until completion
- Escalate risks that may impact retailer scorecards or performance metrics
- Maintain operational momentum and accountability
Reporting & Data Support
- Pull reports using Excel (including pivot tables where needed)
- Maintain operational trackers and performance summaries
- Support leadership with clean, accurate data visibility
- Systems & Tools
- Excel (required – strong fundamentals, comfort with reports and pivots)
- Marketplace feed platforms (training provided)
- Retailer portals and internal systems (training provided)
- Canva (nice to have, not required)
- Prior experience with specific platforms is not required. Training and documentation will be provided. Comfort working in data-heavy environments is essential.
Required Skills & Experience
- Strong operational and analytical mindset
- Solid Excel fundamentals (filters, formulas, basic pivots)
- High attention to detail and data accuracy
- Comfortable navigating multiple systems simultaneously
- Confident internal communicator (email, follow-ups, coordination)
- Proactive problem-solver who does not wait to be told what to fix
- Strong follow-through until resolution is confirmed
Preferred Profile
- Experience in e-commerce, marketplaces, or operations support
- Comfortable working with data feeds, SKUs, UPCs, and inventory logic
- Experience supporting cross-functional teams (logistics, ops, sales support)
- South Africa–based candidates preferred due to communication style and ownership mindset
Work Schedule
- Full-time: 40 hours/week
- Core preference: 9:00 AM – 5:00 PM Eastern Time
- Open to slight shifts (e.g., 10:00 AM – 6:00 PM ET) if beneficial for operations
- Compensation & Engagement
- Full-time, long-term role
- Initial onboarding and training period expected (90 days)
- Growth path into deeper ownership of marketplace operations