托管服务网络与安全企业服务架构师
Managed Services Networking & Security Enterprise Services Architect
**地点:** 远程（美国）
**你是什么样的人**
你是一位高级网络与安全架构师，将与网络与安全实践经理、首席架构师和托管服务团队合作，构建并运营网络与安全托管服务，负责该服务的运营建设与运行，该服务旨在持续增长和扩展。
**职位简介**
**托管服务企业架构师** 在战略安全架构与实际托管服务交付之间架起桥梁，确保网络和安全系统的设计及持续运行为客户提供支持，满足客户需求、监管要求和性能SLA。该职位需要技术专长、运营管理以及客户关系技能的结合。
**必须位于美国。可能需要最多30%的出差。**
**其他职责包括：**
- 实施事件管理、动态监控、可观测性以及预测性监控/AIOps。
- 编写操作手册和自动化脚本，以重复运行服务。
- 具有政府或企业安全经验者优先。
- 深入了解网络原理、TCP/IP、防火墙、IDS/IPS、认证以及通用网络知识。
- 有NSX、云安全和安全配置管理经验。
- 精通网络攻击响应、威胁检测和基于风险的控制措施。
- 具备领导力和指导能力。
- 具备出色的客户沟通和利益相关者管理技能。
- 能在快节奏、多客户的环境中工作。
- 设计和实现安全网络架构，包括云托管、操作系统加固以及安全工具的集成。
- 开发和维护防火墙/IPS规则，测试新的安全产品，并审查应用程序/系统安全控制。
- 创建所有安全产品和流程的网络图、流程图和文档。
- 与网络系统团队协作，修复受感染的系统并支持安全网络运营。
- 领导和技术团队提供预算、合同里程碑和SLA合规性的监督。
- 排查和解决安全警报，管理客户期望，并提供高管级报告。
- 开发针对新旧安全人员的培训模块和材料。
- 与销售、售前和产品团队协调，交付解决方案，将客户整合到托管服务中，并评估网络安全解决方案的性能。
- 担任
查看英文原文
**Location:** Remote (U.S.)
**Who You Are**
You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.
**About The Role**
The **Managed Services Enterprise Architect** bridges strategic security architecture with hands-on managed services delivery, ensuring that both the design and ongoing operation of network and security systems meet client needs, regulatory requirements, and performance SLAs. It requires a blend of technical expertise, operational management, and client relationship skills.
**Must be based in the United States. Travel up to 30% may be required.**
**Other responsibilities include:**
- Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
- Author operational runbooks and automation to run the service repeatably.
- Government or enterprise security experience is advantageous.
- Deep knowledge of networking principles, TCP/IP, firewalls, IDS/IPS, authentication, and general networking.
- Experience with NSX, cloud security, and secure configuration management.
- Proficiency in cyber-attack response, threat detection, and risk-based controls.
- Leadership and mentoring abilities.
- Strong customer-facing and stakeholder management skills.
- Ability to work in a fast-paced, multi-client environment.
- Design and implement secure network architectures, including cloud hosting, operating system hardening, and integration of security tooling.
- Develop and maintain firewall/IPS rules, test new security products, and review application/system security controls.
- Create network diagrams, flowcharts, and documentation for all security products and procedures.
- Collaborate with network systems teams to remediate infected systems and support secure network operations.
- Lead and mentor technical teams, providing oversight of budget, contract milestones, and SLA compliance.
- Troubleshoot and resolve security alerts, manage customer expectations, and deliver executive-level reporting.
- Develop training modules and materials for new and existing security personnel.
- Coordinate with sales, pre-sales, and product teams to deliver solutions, integrate clients into managed services, and evaluate cybersecurity solution performance.
- Act as a subject matter expert for clients, validating Statements of Work and ensuring service delivery against contracts.
- Manage and monitor customer security devices remotely.
- Troubleshoot and resolve storage and network configuration issues in collaboration with vSphere administrators.
- Use SIEM tools (e.g., Splunk, ArcSight) for monitoring, analysis, and reporting.
- Apply cyber-attack defense techniques and threat detection to protect enterprise environments.
**Desired skills and experience:**
- 10 to 15 years in network and security managed-services operations
- Strong operational competencies across monitoring and observability, automation, incident and change management, and cost management.
- Proven experience operating networking environments supporting production, mission-critical workloads.
- Strong understanding of AWS, Azure, & GCP networking and connectivity models.
- Excellent communication and customer service management skills, including the ability to run service reviews with customer leadership.
- Experience integrating AI into service offerings, building or leveraging AI/ML platforms to resolve tickets, surface optimization opportunities, and drive AIOps, is a major plus.
- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field preferred.
- Experience within a Managed Services Provider (MSP) environment.
- General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training).
- Deep familiarity with Palo Alto firewall environments
- Certifications in one of the following: CISSP, CEH, GIAC, CISA, CCNP, CCIE, CCNA, SANS, ITIL, PMP preferred.
**A Little About Us**
Our mission is to challenge and enable our employees to achieve great things.
**We live and breathe our core values:**
- **We Before Me:** We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
- **Dare To Be Great:** We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
- **Own It:** We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
**Some of Our Benefits**
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
**Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $140,000- $240,000 OTE, (base salary plus opportunities for bonus and/or commission). Compensation in other geographies may vary.**
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.