技术项目经理，开发者平台
Technical Program Manager, Developer Platform
为什么选择Harvey
在Harvey，我们正在改变法律和专业服务的运作方式。通过结合前沿的代理AI、企业级平台和深厚的专业知识，我们正在重塑未来数十年的关键知识工作。
这是一个难得的机会，帮助打造一家具有时代意义的公司，在真正的转折点上共同成长。我们拥有强大的产品-市场匹配度和世界级的投资支持。我们正在快速扩展，并实时定义一个全新的领域。这项工作充满雄心，标准很高，个人、职业和财务上的成长机会无与伦比。
我们的团队行动迅速，富有责任感，并对使命充满热情——以高强度的方式运作，贴近客户，不断追求卓越。我们秉持三个核心价值观：果断、简洁、工作未完成。我们基于清晰的判断快速行动，而非等待完美信息；我们认为简洁是可扩展的关键；我们从不满足于现状。如果你希望与志同道合的人一起，做出职业生涯中最出色的工作，我们期待与你携手共创。
在Harvey，专业服务的未来正在今天被书写——而我们才刚刚开始。
职位概述
我们正在寻找一名技术项目经理，负责质量与可靠性，推动跨职能项目，提升Harvey的质量、可靠性和运营卓越性。你将作为Harvey产品质量的最终负责人，与工程、产品和运营团队紧密合作，识别并解决测试覆盖率、发布安全性、事件管理和系统可观测性方面的关键缺口。你将发现可靠性风险，并与平台团队合作推动全面改进，专注于构建可重复、可扩展的可靠性保障措施，以应对Harvey的高速增长。
你将负责
- 全面负责发布管理，确保在快节奏环境中协调所有团队，按时交付高质量的产品发布。
- 引入并执行变更安全标准，如风险评估、回滚流程、功能开关和缺陷排查，以减少回归问题和客户影响。
- 领导横向的可靠性项目，专注于提升测试覆盖率、可观测性和事件响应准备。
- 定义、衡量并报告可靠性指标（例如变更失败率、MTTR、SLI），并推动持续改进的责任机制。
- 定义、衡量并报告可靠性指标（例如变更失败率、MTTR、SLI），并推动持续改进的责任机制。
查看英文原文
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
We are looking for a Technical Program Manager, Quality and Reliability to champion cross-functional initiatives that enhance the quality, reliability, and operational excellence at Harvey. You will be the ultimate owner of Harvey’s product quality. You will collaborate closely with Engineering, Product, and Operation teams to identify and address critical gaps in test coverage, release safety, incident management, and system observability. You will discover reliability risks and partner with Platform teams to drive broad improvements, focusing on building repeatable, scalable reliability guardrails as Harvey navigates hyper-growth.
WHAT YOU'LL DO
- Own release management end-to-end, ensuring on-time, high-quality product releases through coordination across all teams in a fast-paced environment.
- Introduce and enforce change safety standards, such as risk assessments, rollback procedures, feature flag, and bug bashes to reduce regressions and customer impact.
- Lead horizontal reliability initiatives focused on improving test coverage, observability, and incident response readiness.
- Define, measure, and report on reliability metrics (e.g. change failure rate, MTTR, SLI), and drive accountability for sustained improvement.
- Identify systemic gaps in release processes, testing, monitoring, and incident response; convert findings into structured improvement plans with clear owners and timelines.
- Drive rapid triage and resolution of customer-reported issues in partnership with Product and User Operations, ensuring timely followup and continuous improvements.
- Own and improve the incident management lifecycle: Facilitate rigorous post-incident reviews, ensuring root causes are identified and corrective and preventative actions are tracked to completion..
- Oversee vendor reliability and SLA compliance, including performance monitoring, incident escalation, and periodic business reviews.
WHAT YOU HAVE
- 5+ years of experience in technical program management or release management, ideally within SaaS or fast-moving tech companies
- Prior Experience working as Software QA or Test Engineer, preferably with SaaS products.
- Strong understanding of engineering workflows, including CI/CD, release cycles, and infrastructure planning.
- Experience partnering with engineering and product leadership to achieve cross-team quality and reliability objectives.
- Excellent communication skills—you can distill complexity into clarity for both technical and non-technical audiences.
- A track record of building systems and processes that scale with growth.
- Comfort in ambiguity and eagerness to build structure where there is none.
- Bachelor’s degree in Computer Science, Engineering, or related technical field.
- Bonus Points
- Familiarity with incident management tooling (PagerDuty, Incident.io http://Incident.io), monitoring stacks (Datadog, Prometheus, Grafana), and test automation frameworks (Playwright, Cypress, Selenium)
COMPENSATION
$200,00 - $275,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai