客户成功高级经理/总监（企业）
Senior Manager/Director, Customer Success (Enterprise)
PermitFlow 正在重新定义美国的建设方式。我们是一家应用人工智能公司，为全国的建设者提供服务，解决经济中最大的信息挑战之一：了解哪些可以建设、在哪里建设以及如何建设。我们的 AI 代理团队帮助增长最快的建筑公司处理从许可和执照到检查和项目收尾的所有事项，加速全国范围内的住房、清洁能源和基础设施发展。
尽管建筑行业规模达到 1.6 万亿美元，但仍面临严重的延误、资本浪费和机会损失。PermitFlow 已经为超过 200 亿美元的开发项目带来了前所未有的速度、准确性和可见性，帮助承包商减少合规时间、降低项目风险，并自信地实现规模化。
随着美国进入数据中心、工厂、住房和可再生能源领域的新的资本支出超级周期，加入 PermitFlow 意味着构建每个推动下一轮再工业化建设项目的 AI 基础设施。
我们已筹集超过 9000 万美元资金，最近完成 B 轮融资，https://www.permitflow.com/blog/permitflow-series-b，投资方包括顶级机构 Accel、Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/、Initialized、Y Combinator、Felicis 和 Altos Ventures，同时获得 OpenAI、Google、Procore、ServiceTitan、Zillow、PlanGrid 和 Uber 的领导层支持。
PermitFlow 正在寻找一位经验丰富的高级经理/总监，负责客户成功，带领、发展并扩大我们的企业客户成功团队。您将负责企业客户业务，涵盖多分支机构和多区域客户，涉及高管利益相关者和复杂的部署。直接向客户成功副总裁汇报，您将负责团队绩效、运营卓越性以及执行推动客户留存、扩展和推荐的成功策略，针对我们最大和最复杂的客户。
这是一个基于纽约市办公室的混合岗位（每周一、三、五在办公室）。
您将负责：
- 领导、指导和发展一支由 8 名企业客户成功经理组成的团队，培养高绩效、以客户为中心的文化。
- 负责企业部门的总营收和净留存，包括多利益相关者的采用、扩展和续约。
- 构建并负责企业参与模型：高管业务评审、共同成功计划、多线关系图以及跨分支机构的结构化部署计划。
查看英文原文
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
PermitFlow is seeking an experienced Senior Manager/Director, Customer Success to lead, grow, and scale our enterprise Customer Success team. You'll own the enterprise book of business, covering multi-branch and multi-region accounts with executive stakeholders and complex rollouts. Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence, and the execution of success strategies that drive retention, expansion, and advocacy with our largest and most complex customers.
This is a hybrid role based in our New York City office (in-office Monday, Wednesday, and Friday).
What You'll Do:
- Lead, mentor, and develop a team of 8 Enterprise Customer Success Managers, fostering a high-performance, customer-centric culture.
- Own gross and net retention for the enterprise segment, including multi-stakeholder adoption, expansion, and renewal.
- Build and own the enterprise engagement model: executive business reviews, mutual success plans, multi-threaded relationship maps, and structured rollout plans across branches, regions, or business units.
- Partner with CSMs to identify at-risk customers and deploy proactive success plans, with direct involvement in the highest-value accounts.
- Serve as an executive sponsor and escalation point, holding C-suite and VP-level relationships at key accounts.
- Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow's business goals.
- Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience and shape roadmap priorities for enterprise needs.
- Act as a champion of customer insights to inform strategic decisions and prioritization.
You Have:
- 4+ years of experience in a people leadership position in Customer Success, including experience managing a team carrying a retention or revenue number
- 8+ years of experience in Customer Success, with meaningful time in an enterprise segment managing complex, multi-stakeholder accounts
- Experience owning executive relationships with senior buyers at large organizations
- Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making
- Adept at producing clear documentation, thoughtful analysis, concise internal communication, polished presentations, and direct, effective coaching
- Experience in startup or high-growth environments, with a builder's mindset and bias toward action
What We Offer (Full-Time Roles Only)
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.