高级技术客户经理
Senior Technical Account Manager
EDB 提供一个数据和 AI 平台，使组织能够在任何云、任何地方充分利用 Postgres 的能力，处理交易、分析和 AI 工作负载。EDB 使企业能够控制风险、管理成本并高效扩展，以适应数据和 AI 驱动的世界。EDB 全球服务超过 1500 家客户，并作为充满活力且快速发展的 PostgreSQL 社区的主要贡献者，支持主要的政府机构、金融服务、媒体和信息技术公司。EDB 的数据驱动解决方案使客户能够现代化遗留系统，打破数据孤岛，同时利用企业级开源技术。EDB 提供高达 99.999% 的高可用性，内置关键任务功能，如安全、合规控制和可观测性。更多信息，请访问 [www.enterprisedb.com](http://www.enterprisedb.com/)
EDB 正在招聘一名美国区高级技术客户经理（TAM）。高级 TAM 负责与 EDB 最大和最复杂的客户建立并维护售后关系。这些客户通常是采用 Postgres 和 AI 解决方案的大客户。高级 TAM 是客户的可信技术顾问，推动成功成果，并确保客户成为积极的参考案例，继续其在 Postgres 技术上的旅程。高级 TAM 也是客户接触 EDB 所有技术领域的首要联系人。因此，高级 TAM 的技术能力在识别解决方案、架构、解决故障和回答技术问题方面至关重要。
**你将负责以下工作…**
- 与客户的高级技术领导团队建立紧密的工作关系，并成为他们的可信顾问
- 帮助 EDB 客户最大化其 Postgres 投资的价值
- 协助 EDB 客户制定和部署 Postgres 策略
- 为客户的重大 Postgres 计划提供技术领导（这可能包括解决方案咨询、架构指导和项目管理）
- 保持对 EDB 全系列产品线的当前功能和技术知识
- 根据客户需求，向 EDB 的产品管理团队提供清晰且建设性的产品反馈
- 协助记录开发和部署 EDB 解决方案的最佳实践
- 作为“最佳实践”和非正式客户问题的前线技术资源
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**A Little About Us**
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit [www.enterprisedb.com](http://www.enterprisedb.com/)
EDB is hiring a Senior Technical Account Manager (TAM) for US. The Senior TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres and AI solutions. The Senior TAM serves as a trusted technical advisor to drive successful outcomes and to ensure that the customers become a positive reference and continue their journey on Postgres technology. The Senior TAM is also the customer's primary point of contact into all technical areas of EDB. As such, the Senior TAM’s technical abilities are critical in identifying solutions, architecture, troubleshooting issues, and answering technical questions as they arise.
**What you will do…**
- Establish a close working relationship with the customer’s senior technical leadership team and become their trusted advisor.
- Help EDB customers maximize the value of their Postgres investment
- Assist EDB customers to develop and deploy Postgres strategies
- Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance, and project management)
- Maintain current functional and technical knowledge of the entire EDB product line
- Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements
- Help to document best practices in developing and deploying EDB solutions
- Function as a front-line technical resource for "best practice" and informal customer questions
- Travel up to 25% of the time as required
**What will give you an edge…**
- At least six (6) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirable
- Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture
- Knowledgeable about data analytics and AI/ML concepts
- Experience with Kubernetes
- Excellent analytical skills regarding technical and project management issues
- Good understanding of strategic sales process
- Well-developed organizational skills with an ability to manage competing client demands
- Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel
- Bachelors/Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
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