现场销售主管
Field Sales Supervisor
Sagility 结合行业领先的科技与以转型为导向的流程管理服务，以及数十年的医疗健康领域专业知识，帮助客户更贴近其会员。公司通过临床、个案管理、会员参与、供应商解决方案、支付准确性、索赔成本控制和分析等服务，优化整个会员/患者体验。Sagility 在5个国家拥有超过25,000名员工。
职位名称：
现场销售主管职位描述：
电话销售主管将带领一个快节奏、高能量的销售团队，并负责推动日常团队表现，同时确保个人和团队目标得到达成或超越。此职位的成功不仅需要管理指标，还需要对销售流程有深入理解，并能够指导直接影响销售结果的具体行为。理想的候选人能够在动态环境中茁壮成长，并热衷于培养团队成员以提高绩效并有效成交。
职责和义务
- 在快节奏、目标导向的环境中领导和激励远程电话销售代表团队
- 监控团队关键绩效指标（KPI），并对团队成员达成绩效目标负责
- 识别推动成功的销售行为，并提供实时、可操作的辅导
- 分析通话表现、转化率和销售管道，发现增长机会
- 培养紧迫感、责任感和持续改进的文化
- 与培训和销售管理层合作，提升流程和技能发展
技能和能力
- 使用电话中心关键绩效指标辅导和管理员工绩效的丰富经验
- 强大的技术技能，包括使用基于Windows的系统和电话中心软件的经验
- 出色的口头和书面沟通能力
- 强大的领导力和团队管理能力
- 在以绩效为导向的环境中激励和发展员工的能力
- 强大的问题解决和决策能力
- 在快节奏的操作环境中管理多项优先事项的能力
- 强大的组织能力和细致入微的注意力
- 能够分析绩效趋势并实施改进策略
最低教育和经验要求
- 高中文凭或同等学历
- 持有所在州的活跃健康保险代理执照
- 至少一年最近的电话中心主管工作经验
- 医疗健康行业相关经验
查看英文原文
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Field Sales SupervisorJob Description:
The Telesales Supervisor will lead a fast-paced, high-energy sales team and will be responsible for driving daily team performance while ensuring individual and team goals are met or exceeded. Success in this role requires more than managing metrics; it requires a strong understanding of the sales process and the ability to coach specific behaviors that directly impact sales outcomes. The ideal candidate thrives in a dynamic environment and is passionate about developing team members to improve performance and close deals effectively.
Duties and responsibilities
- Lead and motivate a remote team of Telesales agents in a fast-paced, goal-oriented environment
- Monitor team KPIs and hold team members accountable for hitting performance targets
- Identify sales behaviors that drive success, and provide real-time, actionable coaching
- Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth
- Foster a culture of urgency, ownership, and continual improvement
- Partner with training and sales leadership to enhance process and skill development
Skills and Competencies
- Proven ability to coach and manage employee performance using call center KPIs
- Strong technical skills, including experience with Windows-based systems and call center software
- Excellent verbal and written communication skills
- Strong leadership and team management abilities
- Ability to motivate and develop employees in a performance-driven environment
- Strong problem-solving and decision-making skills
- Ability to manage multiple priorities in a fast-paced operational environment
- Strong organizational skills and attention to detail
- Ability to analyze performance trends and implement improvement strategies
Minimum Education and Experience Required
- High School Diploma or equivalent
- Active resident Health Insurance Producer License in resident state
- Minimum of one year of recent experience as a call center supervisor
- Healthcare or telesales supervisory experience preferred
Location:
Work@Home USAUnited States of AmericaOriginally posted on Himalayas