专员 - 员工体验
Specialist - Employee Experience
Sagility 结合行业领先的技术和以转型为导向的BPM服务，以及数十年的医疗健康领域专业知识，帮助客户更贴近其会员。公司通过临床、个案管理、会员参与、供应商解决方案、支付准确性、索赔成本控制和分析等服务，优化整个会员/患者体验。Sagility 在5个国家拥有超过25,000名员工。
员工体验专员在促进积极高效的工作环境中发挥关键作用，负责支持员工参与计划的开发与执行。该职位结合行政工作与创造性思维，保持员工的快乐和积极性。
职位名称：
员工体验专员
职位描述：
作为人力资源团队的一员，员工体验专员是信息和参与的来源，支持新员工入职流程，同时推广Sagility的愿景、使命和价值观。
主要职责包括：
- 协助新员工入职，确保他们感到欢迎并融入公司文化。
- 定期深入员工生命周期早期阶段，影响员工体验，推广Sagility文化，并评估可能导致离职的问题。
- 作为员工的联系点，解决入职前可能出现的任何需求。
- 组织焦点小组，收集员工反馈，了解他们的需求和兴趣，并利用这些信息塑造未来的参与活动，包括向部门领导汇报。
- 每天维护最新的课程列表和数据跟踪表。
- 达到关键绩效指标（KPI）。
- 在技术检查和入职过程中主动检查员工照片身份证验证，确保符合合规要求。
- 与相关部门协调，提前通知可能存在风险的课程。
- 在培训期间协调职能团队的参与。
- 展示奖励和认可机制，表彰成就和出色工作等。
- 在入职过程中，对未到场的员工通过电话、邮件或短信进行个人联系。
- 进行并更新欢迎和新员工入职程序，确保获得正面反馈。
- 管理并提供新员工入职及演示材料。
- 教育所有新员工了解VoE项目和沟通内容。
- 作为联系人，协助新员工完成入职流程。
查看英文原文
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The Specialist - Employee Experience plays a key role in fostering a positive and productive work environment by supporting the development and execution of employee engagement initiatives. This role combines administrative tasks with creative thinking to keep employees happy and motivated.Job title:
Specialist - Employee ExperienceJob Description:
As a member of the Human Resources team, the Specialist - Employee Experience acts as an information and engagement source supporting the new hire process while promoting the Sagility vision, mission and values.
Key areas of responsibility:
- Assist with onboarding new hires and ensuring they feel welcome and integrated into the company culture.
- Entrench in early employee life cycle on a regular basis to impact the employee experience, promote the Sagility culture, and to gauge issues leading to attrition.
- Serve as a point of contact to the employee to find and resolve any needs that may come up prior to joining.
- Conduct Focus Groups to gather feedback from employees to understand their needs and interests and use this information to shape future engagement efforts including reporting to departmental leaders.
- Maintain up to date class lists and data trackers on a daily basis.
- Meet Key Performance Indicators (KPIs).
- Actively inspect employee photo ID validation throughout the tech check and onboarding processes to ensure compliance requirements.
- Coordinate with the appropriate department to alert them if there are at-risk classes proactively.
- Coordinate engagement of functional teams during training.
- Model Rewards and Recognition for achievements, exceptional work etc.
- Coordinate and ensure personal contact via phone, email or text for any no call no show employees during the onboarding process.
- Conduct and update the welcoming and new hire orientation program to ensure positive feedback.
- Manage and deliver New Hire Orientation and presentation materials.
- Educate all new hire on the VoE program and communications.
- Act as a cultural role model and drive accountability for exhibiting behaviours aligned to our core values.
- The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. In addition to the above, all Sagility employees are expected to:
- Promote teamwork and cooperative effort.
- Help train and give guidance to other Sagility employees.
- Maintain a clean, safe, and unobstructed work area, and practice good safety habits.
- Provide internal and external customers with the highest quality service.
Sagility is an Equal Opportunity Employer/Vet/Disability.
Location:
Work@Home USAUnited States of AmericaOriginally posted on Himalayas