客户体验与运营协调员 | 电子商务行业
Customer Experience & Operations Coordinator | E-Commerce Industry
职位描述
我们正在寻找一位积极主动、高度组织的客户体验与运营协调员，成为我们不断壮大的电商团队中的关键成员。该职位结合客户体验、运营、物流协调和项目管理，确保客户获得卓越服务，同时内部流程顺畅运行。
作为一家精简且快速发展的企业，我们需要一位能够多角色胜任、战略思考并提前发现问题的人员。你将成为客户、库存、仓储、物流和管理层之间的桥梁，确保信息无缝流动，避免任何疏漏。
这不是一份传统的客服职位。虽然客户沟通仍然重要，但我们希望找到一位能够主动识别问题、协调解决方案，并推动业务运营卓越的人选。
你将负责的工作
客户体验与沟通
● 通过邮件、短信和其他客户接触渠道提供卓越的客户服务。
· 以专业、同理心和细致的态度回应客户咨询。
● 主动清晰地传达订单更新、延迟、库存问题及解决方案。
● 保持专业且优雅的沟通风格，确保所有客户互动都体现品牌价值。
物流与运营协调
● 监控供应链中的订单履行和发货进度。
● 主动调查延迟、缺失或有问题的订单。
● 与仓库、供应商和物流合作伙伴联系，获取更新并解决问题。
● 识别并上报库存差异、缺货、超卖担忧和履行瓶颈。
● 成为客户接触活动与后台业务功能之间的运营纽带。
库存与电商运营
● 监控库存水平并标记低库存或有风险的产品。
● 协助库存规划和补货协调。
● 支持Shopify运营，包括：
○ 产品创建和更新。
○ 产品描述和商品陈列。
○ 季节性商品陈列和促销更新。
○ 基础网站和落地页维护。
● 确保产品信息、库存状态和客户可见信息准确且及时更新。
项目管理与流程优化
● 负责跟进并确保跨团队的行动项完成。
● 跟踪正在进行的项目和运营优先级
查看英文原文
About the Role
We're looking for a proactive, highly organized Customer Experience & Operations Coordinator
to become a key member of our growing e-commerce team. This role combines customer
experience, operations, logistics coordination, and project management to ensure our
customers receive exceptional service while internal processes run smoothly.
As a lean and fast-moving business, we need someone who can wear multiple hats, think
strategically, and take ownership of issues before they become problems. You'll act as the
bridge between customers, inventory, warehousing, logistics, and leadership—ensuring that
information flows seamlessly and nothing falls through the cracks.
This is not a traditional customer service role. While customer communication remains
important, we're looking for someone who can proactively identify issues, coordinate solutions,
and support operational excellence across the business.
What You'll Do
Customer Experience & Communications
● Deliver exceptional customer support across email, SMS, and other customer-facing
channels.
● Respond to customer enquiries with professionalism, empathy, and attention to detail.
● Communicate order updates, delays, inventory issues, and resolutions clearly and
proactively.
● Maintain a polished and professional communication style, ensuring all customer
interactions reflect the brand.
Logistics & Operations Coordination
● Monitor order fulfilment and shipping progress across the supply chain.
● Proactively investigate delayed, missing, or problematic orders.
● Liaise with warehouses, suppliers, and logistics partners to obtain updates and resolve
issues.
● Identify and escalate inventory discrepancies, stock shortages, overselling concerns,
and fulfilment bottlenecks.
● Serve as the operational link between customer-facing activities and backend business
functions.
Inventory & E-commerce Operations
● Monitor inventory levels and flag low-stock or at-risk products.
● Assist with inventory planning and re-order coordination.
● Support Shopify operations, including:
○ Product creation and updates.
○ Product descriptions and merchandising.
○ Seasonal merchandising and promotional updates.
○ Basic website and landing page maintenance.
● Ensure product information, inventory status, and customer-facing messaging remain
accurate and up to date.
Project Management & Process Improvement
● Own follow-ups and ensure action items are completed across teams.
● Track ongoing projects and operational priorities.
● Surface risks, blockers, and opportunities before they impact customers.
● Help build and improve systems, processes, and workflows as the business grows.
● Maintain clear reporting and visibility on operational performance and key priorities.
Founder & Team Support
● Assist leadership with operational initiatives and special projects.
● Organize information and ensure priorities remain aligned.
● Support cross-functional communication between customer service, operations,
marketing, and leadership.
● Provide recommendations and insights based on recurring customer and operational
trends.
● Strong problem-solving abilities and a proactive mindset.
Highly Desirable
● Experience working with inventory management, fulfilment, logistics, or supply chain
operations.
● Previous experience supporting a founder-led or entrepreneurial business.
● Experience running a business, side hustle, or entrepreneurial venture.
● Familiarity with Shopify, Google Workspace, Slack, Trello, Asana, or similar tools.
● Experience creating reports, dashboards, and operational performance summaries.
What We're Looking For
Required Skills & Experience
● 3+ years of experience in customer operations, e-commerce operations, project
coordination, account management, or a similar role.
● Experience working within a fast-paced e-commerce or direct-to-consumer (DTC)
business.
● Strong understanding of Shopify and e-commerce operations.
● Excellent written and verbal English communication skills.
● Proven ability to manage multiple priorities and work independently.
● Exceptional attention to detail and organizational skills.
Who You Are
● A strategic thinker who looks beyond immediate tasks to identify root causes and
solutions.
● Naturally proactive—you don't wait to be told when something needs attention.
● Comfortable taking ownership and driving outcomes.
● Professional and polished in your communication style.
● Calm under pressure and able to manage competing priorities.
● Resourceful, curious, and motivated by solving problems.
● Able to balance customer empathy with operational efficiency.
Success in This Role
After 90 days, you'll be:
● Managing customer communications with confidence and professionalism.
● Proactively identifying and resolving operational issues before they impact customers.
● Acting as a trusted point of contact between customers, logistics partners, warehouses,
and leadership.
● Providing visibility into inventory, fulfilment, and customer experience trends.
● Helping create a more scalable and efficient operation as the business continues to
grow.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM