执行助理 - 运营经理培训生
Executive Assistant - Operations Manager Trainee
我们正在寻找一位经验丰富的执行助理,与一家成功且不断发展的企业的创始人密切合作。
这不是一个传统意义上的执行助理职位,主要专注于日程管理和基础行政工作。合适的人选将深入参与日常业务运营,了解各项工作的运作方式,承担运营职责,并随着时间推移成长为运营经理。
当前的首要目标是为创始人分担大量运营工作,使其能够将更多时间用于客户、业务拓展和战略增长。
在最初的4-6个月内,你将与创始人密切合作,了解企业运作,接管重复性职责,记录流程,并识别企业可以更高效运作的领域。
随着你对业务的深入了解和责任的增加,该职位将逐渐发展为管理流程、人员及日常运营。
由于该职位的工作环境,目前我们仅会考虑英国国籍的申请者。
关键职责
执行支持
- 管理创始人的邮箱和日常通信
- 处理常规客户沟通和跟进
- 管理日历、会议和预约
- 为会议准备信息和文件
- 跟踪待办事项,确保没有遗漏
- 按需跟进客户、供应商和团队成员
- 承担重复性的行政职责
业务管理
- 保持业务管理的有序和更新
- 监控待办任务、截止日期和承诺事项
- 确保文件正确准备、发送和归档
- 维护内部记录和系统
- 在创始人、客户和承包商之间协调信息
- 识别行政瓶颈并在问题发生前解决
- 建立并维护简单有效的流程
运营
随着你对企业运作的熟悉,你将逐步承担更多的运营职责,包括:
- 记录现有流程并制定标准操作程序(SOP)
- 审查当前工作完成方式并识别改进点
- 在无需创始人参与的情况下管理重复性运营任务
- 协调承包商和团队成员
- 监控截止日期和交付成果
- 协助管理工作量和优先级
- 维护账户信息
查看英文原文
We are looking for an experienced Executive Assistant to work closely with the founder of a successful and growing business.
This is not a traditional EA role focused purely on diary management and basic administration. The right person will become closely involved in the day-to-day running of the business, learn how everything works, take ownership of operational responsibilities and, over time, develop into an Operations Manager.
The immediate objective is to take a significant amount of operational work away from the founder so they can spend more time on clients, business development and strategic growth.
Over the first 4–6 months, you will work closely with the founder to understand the business, take over recurring responsibilities, document processes and identify areas where the business can operate more efficiently.
As your knowledge and responsibility increases, the role will develop towards managing processes, people and day-to-day operations.
Due to the working environment of this role, we will only be reviewing applications from British nationals at this stage.
Key Responsibilities
Executive Support
- Manage the founder's inbox and day-to-day correspondence
- Handle routine client communications and follow-ups
- Manage calendars, meetings and appointments
- Prepare information and documentation ahead of meetings
- Keep track of outstanding actions and make sure nothing falls through the cracks
- Follow up with clients, suppliers and team members as required
- Take ownership of recurring administrative responsibilities
Business Administration
- Keep business administration organised and up to date
- Monitor outstanding tasks, deadlines and commitments
- Ensure documents are prepared, sent and filed correctly
- Maintain internal records and systems
- Coordinate information between the founder, clients and contractors
- Identify administrative bottlenecks and deal with them before they become problems
- Establish and maintain simple, effective processes
Operations
As you become familiar with the business, you will gradually take on greater operational responsibility, including:
- Documenting existing processes and creating SOPs
- Reviewing how work is currently being completed and identifying improvements
- Managing recurring operational tasks without founder involvement
- Coordinating contractors and team members
- Monitoring deadlines and deliverables
- Helping manage workloads and priorities
- Maintaining accountability across the team
- Identifying issues and bringing solutions rather than simply reporting problems
- Taking responsibility for keeping the business running smoothly day to day
Progression to Operations Manager
The long-term intention is for this position to develop into an Operations Manager role.
The successful candidate will gradually move from completing tasks personally to managing the systems and people responsible for completing them.
This may include:
- Managing day-to-day operations
- Overseeing contractors and team members
- Implementing and improving SOPs
- Managing workflows and internal systems
- Monitoring performance and deadlines
- Supporting recruitment and onboarding
- Identifying operational inefficiencies
- Taking responsibility for projects from start to finish
- Becoming the main operational point of contact for the founder
What We're Looking For
We are looking for an experienced EA or senior administrative professional who wants more responsibility than a traditional assistant position provides.
You should have:
- Previous experience as an Executive Assistant, Senior Administrator, Operations Assistant or similar
- Experience supporting a business owner, executive or senior leader
- Excellent written and spoken English
- Strong organisational and time-management skills
- Excellent attention to detail
- Confidence managing multiple priorities
- Strong communication skills
- Good judgement and discretion
- Experience working with a range of online business systems
- The ability to learn a business quickly and understand how its different parts fit together
Experience with operations, project management, process improvement or team coordination would be highly desirable.
Personality & Working Style
This role will suit someone who naturally takes ownership.
We are not looking for someone who waits for a list of instructions each morning.
You should be comfortable looking at what needs to be done, prioritising it and getting on with it.
The ideal candidate will:
- Be proactive rather than reactive
- Spot problems before they reach the founder
- Follow things through to completion
- Be comfortable chasing people when necessary
- Take responsibility rather than passing problems upwards
- Ask questions when needed, but also be capable of finding answers independently
- Be commercially aware and interested in how a business operates
- Be comfortable with change and increasing responsibility
- Have the confidence to make sensible recommendations
- Take pride in keeping things organised and under control
A key test of suitability will be whether you can genuinely take work off the founder's plate, rather than creating another layer of management for them.
The First 4–6 Months
Initially, you will spend significant time working alongside the founder and learning the business.
The expectation is that you will progressively:
Learn → Take Ownership → Improve → Manage
You will first understand how the business works, then take over recurring responsibilities, document and improve the processes, and eventually begin managing those processes and the people involved in them.
The aim is for the founder to become increasingly removed from day-to-day administration and operations as your responsibility grows.
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