应用人工智能负责人
Applied AI Lead
**关于 Owner**
Owner 是本地商家用来成功的 AI 原生系统，从餐厅开始。
我们正在构建一个系统，用来替代商家日常使用的多种工具。
它支持餐厅的网站、在线订购、CRM、POS 等各种功能。
**产品理念**
大多数小型企业软件让商家自己完成工作才能获得他们想要的结果：销售增长和利润增长。Owner 会自动为他们完成这些工作。
我们的系统会带来需求，将其转化为销售，并帮助运营者日常管理他们的业务。随着系统不断优化，业务也会随之提升。
使用 Owner 应该就像拥有一支优秀的运营、工程和营销团队在为你工作。
**我们的愿景**
我们首先帮助独立餐厅在线上取得成功。
但不仅仅是餐厅需要我们的帮助。大多数本地企业都面临着同样的问题。大型科技公司正在抢走他们的客户，侵蚀他们的利润，并让他们难以生存。
一旦我们解决了餐厅的问题，就会将方案扩展到其他所有类型的本地企业。
在我们设想的未来，数千万本地企业主将使用我们的技术，在数字时代取得成功。
**我们的进展**
自 2020 年以来，我们已经实现了数千万美元的收入，并处理了超过十亿美元的在线订单。五分之一的美国人使用过 [Owner.com](http://Owner.com) 网站。
更重要的是，我们帮助了超过 2 万名餐厅业主，帮他们节省了近 2 亿美元的费用。
**我们的团队**
我们的团队目前人数在数百人左右。我们汇聚了来自 SMB 软件领域最成功公司的顶尖人才，包括：Shopify、HubSpot、DoorDash、ServiceTitan、Rappi、Faire 和 Stripe。
2026 年我们将加快扩张速度，以跟上客户增长的步伐。
**我们在哪里工作**
Owner 是一家以远程办公为主、总部位于旧金山的全球性公司，同时在多伦多设有销售中心。对于部分职位，我们优先考虑在我们办公室地点进行面对面协作。大多数同事分布在世界各地。请查看职位描述，并与你的招聘经理讨论更多关于工作地点的细节！
**为什么我们需要你**
我们正在扩大 Owner 的应用 AI 团队。这是一个节奏很快的团队，专注于公司内部最有价值的机会。作为应用 AI 主管，你将负责发现这些机会：lo
查看英文原文
**About Owner**
Owner is the AI-native system local business owners use to succeed, starting with restaurants.
We’re building the system that replaces the many tools owners use to run their business.
It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.
**Product philosophy**
Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.
Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.
Using Owner should feel like having a team of great operators, engineers, and marketers working for you.
**Our vision**
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
**Our traction**
Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an [Owner.com](http://Owner.com) website.
More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
**Our team**
Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We’ll be scaling even faster in 2026 to keep pace with our customer growth.
**Where we work**
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!
**Why we are looking for you**
We are scaling Owner's Applied AI organization. This is a fast-paced team that works on the most valuable opportunities we can find anywhere in the business. As an Applied AI Lead, you'll be responsible for finding those opportunities in the first place: looking across everything happening at Owner, understanding where AI can have the most impact, and sizing the potential before a single line of code gets written. Then you'll build, ship, and iterate on the solution until the impact shows up.
Some of these opportunities create efficiency by cutting out manual work that no longer needs to be manual. Others create better outcomes entirely: processes that now perform far beyond what they used to, and things we always wanted to do that only became practical with AI. You'll chase both, and you'll be the one deciding which come first.
This role is 100% remote and can be based anywhere in the United States or Canada.
**💫 You should definitely apply if you…**
- Care more about picking the right problem than about using the fanciest tool for it
- Love the hunt: scanning a business, finding what's broken or underpowered, and putting a number on the prize
- Get more energy from building and shipping than from analyzing and presenting
- Dive deep to understand root causes when solving problems, and become a subject matter expert along the way
- Aren't afraid to pick up new tools and skills, from Claude Code to custom ML pipelines, whatever the problem requires
- Want to see your work change the numbers, and feel unsatisfied until it does
- Thrive in ambiguity and don't need a playbook to figure out what to work on next
**What we've built so far**
- LLM-powered binary classifier for restaurant concept fit with Owner's product. Ran on over 300k establishments in the US.
- Hyperpersonalized outbound email engine, sending around 5k unique emails daily with a best-in-class reply rate.
- Automated pre-call research tool, eliminating the manual work that sales reps previously had to complete before every dial. Increased dial volume by almost double.
- Gradient Boosted Tree for predicting call pickup rate. Trained on dozens of features across tens of thousands of pieces of data, resulting in up to a ~2.3x increased pickup rate for top-identified leads. (ML experience is NOT required for this role; we used Claude Code to teach ourselves enough ML to build this.)
- Intelligent routing (iRouting) system incorporating our new pickup rate prediction score to optimize lead distribution on a daily basis.
**The impact you will have**
- You'll own the map of AI opportunity across the business: identifying problems and opportunities, dissecting and sizing them, and deciding what gets built next.
- The projects we work on are significant enough to alter the trajectory of the business. Recent builds have driven double digit improvements to company-wide KPIs, and the backlog holds many more with similar potential.
- You'll carry each build from diagnosis through shipping, deployment, adoption, and iteration. A project is finished when the impact we set out for is visible, and you'll own that full arc.
- Many of the problems in our backlog are ambitious enough that they could be standalone products. We'll provide the tools and resources you need to execute them end to end.
**Who you'll work with**
- **Reporting Structure:** This role reports to Jonathan Shenkman.
- **Team Collaboration:** You'll work day to day with our Applied AI team and partner with key stakeholders across every team at Owner, including BizOps, RevOps, Sales, Marketing, Growth, Product, Finance, and Recruiting.
- **Executive Visibility:** Applied AI focuses exclusively on projects with the highest impact and ROI, which means regular exposure to senior and executive leadership.
**What we're looking for**
- A track record of finding the problems worth solving. You've looked at a messy business, figured out what actually matters, sized the prize, and picked the right thing to work on without anyone handing you a roadmap.
- Root-cause instincts. You dig until you actually understand the problem instead of its symptoms. You rabbithole, but you also know when you've gone too deep.
- Hands-on experience building with LLMs, integrating the models and APIs themselves: agents and assistants, structured output, evals, context engineering. You turn concepts into working code.
- 3+ years of experience in a 0-1 operations or startup role. We treat every build as a 0-1 problem to solve from scratch.
- You move fast, work scrappy, and thrive in the chaos of an early-stage startup environment, especially when things are ambiguous and timelines are tight.
- Comfortable taking ambiguity and turning it into a ruthlessly-prioritized roadmap. You don't need a playbook to figure out what to work on next, which matters more than ever given how easy it has become to build almost anything.
- You treat shipping as the midpoint. You watch how a build performs in the real world, gather feedback, and iterate until the impact you set out for actually arrives.
- Strong communicator who can break down complex concepts for teammates, both human and AI.
- Restaurant industry experience is a plus!
**Pay and benefits**
The estimated base salary range for this role is $140,000 - $180,000 USD, plus a generous pre-IPO equity package
Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!
**Notice - Employment Scams**
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.