高级AI增长策略师
Sr. AI Growth Strategist
我们热爱工作，也相信你应该如此。我们的团队致力于信任、客户至上、敏捷性和每天追求更好的自我。这些价值观构成了我们文化的基石，指导着我们的行动，并推动我们走向卓越。我们营造了注重绩效和认可的文化，使我们在赋能员工实现职业生涯最佳表现的同时实现成长。
LogicMonitor® 是首个以人工智能为核心的混合可观测性平台，为下一代数字基础设施提供支持。LogicMonitor 在本地、云和边缘环境中提供全面的可见性和可操作的智能。通过在问题发生前进行预测，实时优化资源，并加快更明智的决策，LogicMonitor 帮助 IT 和业务领导者保护利润率，加速创新，并在不妥协的情况下交付卓越的数字体验。
客户喜欢 LogicMonitor 将云和传统 IT 整合到一个视图中的能力，这体现在较低的客户流失率、扩展业务和令人兴奋的新客户案例中。事实上，LogicMonitor 被评为 IT 基础设施管理供应商中最高的净推荐值（NPS）。LogicMonitor 还拥有高员工满意度。我们已被认证为“最佳工作场所”，并连续第七年被评为 BuiltIn 的最佳工作场所之一！
想了解更多关于 LogicMonitor 的工作生活，请查看我们的 [职业页面](https://www.logicmonitor.com/careers)。
**你将负责：**
高级 AI 增长策略师与 Edwin 客户合作，确保他们成功地将 AI 实施到运营中，实现可衡量的业务成果，并加速迈向自主 IT 的旅程。
这项工作超越了传统的客户成功范畴。虽然 Edwin 的部署可能在技术上取得成功，但长期的客户成功取决于持续的用户采用、运营变革、高管对齐和可衡量的价值实现。高级 AI 增长策略师负责这一旅程，帮助客户将成功的实施转化为有意义且持久的业务成果。
与一系列战略性和复杂的企业客户合作，你将结合技术专长、商业咨询、数据驱动的洞察力和高管参与，最大化采用率，提升客户健康度，展示投资回报率，并识别持续增长的机会。
作为 Edwin 的 AI 增长组织的高级成员，你还将支持开发和推广相关的策略与方法论。
查看英文原文
**About Us:**
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
To learn more about life at LogicMonitor, check out our [Careers Page](https://www.logicmonitor.com/careers).
**What You'll Do:**
The Senior AI Growth Strategist partners with Edwin customers to ensure they successfully operationalise AI, achieve measurable business outcomes, and accelerate their journey towards Autonomous IT.
This role goes beyond traditional Customer Success. While Edwin deployments may succeed technically, long-term customer success depends on sustained user adoption, operational change, executive alignment, and measurable value realisation. The Senior AI Growth Strategist owns that journey, helping customers turn successful implementations into meaningful and lasting business outcomes.
Working with a portfolio of strategic and complex enterprise customers, you will combine technical expertise, business consulting, data-driven insights, and executive engagement to maximise adoption, improve customer health, demonstrate ROI, and identify opportunities for continued growth.
As a senior member of Edwin’s AI Growth organisation, you will also support the development of other AI Growth Strategists, contribute to customer engagement methodologies and playbooks, and help improve how Edwin delivers value at scale.
You will work closely with AI Impact, Product, Engineering, Sales, Marketing, Enablement, and LogicMonitor Customer Success teams to ensure customers continuously realise value from Edwin while providing actionable feedback that shapes the future of the platform.
**Here's a closer look at this key role**
- Own the success of a portfolio of strategic and complex Edwin customers.
- Drive successful operational adoption following Edwin deployments.
- Develop and execute AI Success Plans aligned with each customer’s business objectives.
- Guide customers from implementation through adoption, value realisation, expansion readiness, advocacy, and Autonomous IT maturity.
- Monitor customer health, adoption, product usage, AI maturity, and operational outcomes.
- Identify risks early and lead cross-functional recovery plans before customer outcomes are impacted.
- Conduct Executive Business Reviews that clearly demonstrate business value, ROI, and progress against agreed success measures.
- Build trusted relationships with senior and executive stakeholders.
- Help customers identify and prioritise AI use cases that deliver measurable business impact.
- Identify opportunities to expand Edwin adoption across additional teams, workflows, and use cases.
- Capture customer outcomes, success stories, references, and advocacy opportunities.
- Represent the Voice of the Customer by providing actionable feedback to Product, Engineering, and go-to-market teams.
- Mentor AI Growth Strategists and contribute to the development of team playbooks, methodologies, and best practices.
**What You'll Need:**
- 9+ years of experience in Customer Success, Professional Services, Technical Account Management, Solutions Consulting, AI/ML, enterprise SaaS, or technical consulting, supporting complex enterprise customers.
- Demonstrated success owning strategic customer relationships and delivering measurable adoption, value realisation, retention, and growth outcomes.
- Experience working with senior and executive stakeholders and influencing decisions across complex customer organisations.
- Strong technical aptitude, with the ability to understand AI-driven solutions, observability platforms, integrations, APIs, automation, cloud environments, and enterprise operational workflows.
- Experience developing customer success plans, conducting Executive Business Reviews, measuring ROI, and proactively managing customer health and adoption.
- Proven ability to lead complex, cross-functional customer initiatives involving technical, commercial, and executive stakeholders.
- Consultative and analytical skills, with the ability to translate technical capabilities into clear business outcomes.
- Experience identifying expansion opportunities through customer adoption and demonstrated value.
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_**LogicMonitor is an Equal Opportunity Employer**At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best._
_For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
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