客户经理
Account Manager
**你是什么样的人**
你是一位经验丰富的以客户为中心的客户经理，负责支持销售运营、客户入职、账户管理、准备报价单，并协调准确、按时的订单履行。该职位需要强大的组织能力、沟通能力、适应能力和关系建立能力，候选人需为美国本地人员。
**关于该职位**
我们正在寻找一位高度有条理且以客户为中心的客户经理加入我们的快速增长团队。在此职位上，你将与客户经理、客户、关键合作伙伴和内部团队紧密合作，为销售运营流程提供卓越的支持。你将通过提供准确、及时的服务并推动运营卓越，发挥关键作用来建立长期、值得信赖的客户关系。
这是一个需要注重细节和强大人际交往能力的动态职位。理想的候选人应具备适应能力、主动性，并能在需要时在支持和领导职能之间切换。
**必须在美国本地工作。**
**其他职责包括：**
- 作为关键客户、客户利益相关者和高管赞助人的可信赖顾问
- 与销售团队合作，支持新客户的入职和增长计划
- 及时、准确地生成报价单，并确保订单顺利下单和处理
- 负责客户账户管理，包括合同和协议的谈判
- 与内部/外部团队协调，预测库存需求和交付时间表
- 作为客户代言人，专注于提升客户体验
- 跨部门协作，确保所有订单按时准确交付
- 适当上报风险并支持补救措施
- 完成持续的安全意识培训并遵守所有公司政策
- 完成其他指派的任务
**关于我们**
我们的使命是挑战并赋能我们的员工取得非凡成就。
**我们践行并贯彻我们的核心价值观：**
- **我们先于我：** 我们通过行动展现同理心，征求多样化的意见和观点。我们设身处地为他人着想，勇于承认错误，并慷慨地分享时间和知识。
- **敢于成为卓越：** 我们是具有大局观的思考者，专注于解决问题。我们毫不犹豫地征求和提供可操作的反馈。我们积极抓住机会提升自己、我们的团队和我们的工作。我们力求做到最好。
查看英文原文
**Who You Are**
You are a seasoned customer-centric Account Manager responsible for supporting sales operations, onboarding clients, managing accounts, preparing quotes, and coordinating accurate, on-time order fulfillment. The role requires strong organization, communication, adaptability, and relationship-building skills, with U.S.-based candidates.
**About The Role**
We’re seeking a highly organized and customer-centric Account Manager to join our growing team. In this role, you’ll partner closely with Account Executives, clients, key partners, and internal teams to provide exceptional support throughout the sales operations process. You’ll play a key role in building long-term, trusted relationships with clients by delivering accurate, timely service and driving operational excellence.
This is a dynamic role requiring both attention to detail and strong interpersonal skills. The ideal candidate will be adaptable, proactive, and capable of switching between support and leadership functions as needed.
**Must be based in the United States.**
**Other responsibilities include:**
- Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors
- Support new client onboarding and growth initiatives in collaboration with Sales
- Generate timely, accurate quotes and ensure smooth order placement and processing
- Oversee customer account management including contract and agreement negotiations
- Coordinate with internal/external teams to forecast stocking needs and delivery schedules
- Act as a client advocate with a focus on improving the customer experience
- Collaborate cross-functionally to ensure on-time and accurate delivery of all orders
- Escalate risks appropriately and support remediation efforts
- Complete ongoing security awareness training and uphold all company policies
- Perform other duties as assigned
**A Little About Us**
Our mission is to challenge and enable our employees to achieve great things.
**We live and breathe our core values:**
- **We Before Me:** We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
- **Dare To Be Great:** We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
- **Own It:** We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
**Some of Our Benefits**
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is **$60,000-80,000 OTE**, (base salary plus opportunities for bonus and/or commission). Compensation in other geographies may vary.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.