人力资源专员三级 – 欧洲、中东、非洲
HR Specialist Level 3 – EMEA
关于 Remote People
在 Remote People，我们正在构建支持无国界团队的基础设施。通过处理全球薪资、福利、税务和合规问题，我们的技术使企业能够一键合规地在全球任何地方雇佣员工。
如果您希望加入我们实现让每个人都能在理想工作中为任何公司工作、从世界任何地方工作的愿景，请立即申请！
我们致力于打造一个全球化的、多元化的团队，代表不同的背景、观点和经验。我们欢迎所有人的申请，无论性别、种族、性取向、宗教、婚姻或家庭状况、年龄或残疾。成为 Remote People 的一员意味着成为不断壮大的国际大家庭的一员。
职位概述：
作为 HR 专家三级 - 欧洲、中东和非洲地区（EMEA），您将是我们在 EOR 服务中处理复杂和敏感员工案件的高级处理人。您将负责处理一级和二级团队无法解决的案件，确保员工和客户获得清晰、准确且合规的解决方案。
这是一个需要亲力亲为并直接面对客户的职位。您将通过工单和电子邮件管理案件，必要时参与电话会议以支持敏感对话、缓解担忧，并与员工和客户进行清晰沟通。您还将识别重复出现的问题，记录流程和指导文件，并帮助防止类似升级情况再次发生。
主要职责：
- 在整个 EMEA 地区，作为复杂和敏感员工案件的高级处理人。
- 当一级和二级人力资源团队无法解决问题时，全程负责案件。
- 管理合同、入职、休假、薪资和福利查询、员工关系以及离职相关的升级案件。
- 调查问题，评估风险，找出根本原因，并确定适当的解决方案路径。
- 通过工单、电子邮件和电话支持员工和客户，包括处理敏感对话和客户情绪缓解。
- 与薪资、运营、法律、合规、财务和区域相关方紧密合作以解决案件。
- 在工单系统和人力资源系统中保持清晰准确的文档记录。
- 识别重复出现的问题，并记录流程和指导文件，以帮助防止相同的问题再次升级。
关键资格：
- 4–6 年以上的人力资源运营、员工服务、共享服务中心人力资源、员工关系、EOR、PEO 或类似领域的经验
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About Remote People
At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.
Position Overview:
As an HR Specialist Level 3 – EMEA, you will be the senior escalation point for complex and sensitive employee cases within our EOR service. You will take ownership of cases that Level 1 and Level 2 teams have not been able to resolve, ensuring employees and clients receive a clear, accurate, and compliant resolution.
This is a hands-on and customer-facing role. You will manage cases through tickets and email, while joining calls when needed to support sensitive conversations, de-escalate concerns, and communicate clearly with employees and clients. You will also identify recurring issues, document processes and guidance, and help prevent similar escalations from happening again.
Key Responsibilities:
- Act as the senior escalation point for complex and sensitive employee cases across EMEA.
- Own cases end-to-end when they cannot be resolved by Level 1 and Level 2 HR teams.
- Manage escalations across contracts, onboarding, leave, payroll and benefits queries, employee relations, and offboarding.
- Investigate issues, assess risk, identify root causes, and determine appropriate resolution paths.
- Support employees and clients through tickets, email, and calls, including sensitive conversations and customer de-escalation.
- Work closely with Payroll, Operations, Legal, Compliance, Finance, and regional stakeholders to resolve cases.
- Keep clear and accurate documentation in ticketing and HR systems.
- Identify recurring issues and document processes and guidance to help prevent the same escalations from happening again.
Key Qualifications:
- 4–6+ years of experience in HR Operations, Employee Services, Shared Services HR, Employee Relations, EOR, PEO, or a similar environment.
- Strong multi-country EMEA HR knowledge; experience supporting Spain, Italy, the UK, Germany, and France is highly preferred.
- Proven experience independently managing complex HR escalations and sensitive employee cases.
- Solid knowledge of the employee lifecycle, including employment documentation, leave, payroll and benefits, employee relations, and offboarding.
- Excellent written and spoken English, with the ability to communicate confidently and empathetically with employees and clients.
- Strong judgment, investigation, problem-solving, and stakeholder-management skills.
- Experience using ticketing or case-management tools such as Intercom, HubSpot, Zendesk, or similar.
- Previous EOR, PEO, or global employment experience is highly preferred.
What it's like working at Remote People
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being part of Remote People means that you get the benefit of:
- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one
How to apply
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: join@remotepeople.com