企业客户经理
Enterprise Account Manager
PermitFlow 正在重新定义美国的建设方式。我们是一家应用人工智能公司，为全国的建设者提供服务，解决经济中最大的信息挑战之一：了解哪些可以建设、在哪里建设以及如何建设。我们的 AI 代理团队帮助增长最快的建筑公司处理从许可和执照到检查和项目收尾的所有事务——加速住房、清洁能源和基础设施的发展。
尽管建筑行业规模达到 1.6 万亿美元，但仍面临严重的延误、资本浪费和机会损失。PermitFlow 已经为超过 200 亿美元的开发项目提供了前所未有的速度、准确性和可见性，帮助承包商减少合规时间、降低项目风险，并自信地实现扩展。
随着美国进入数据中心、工厂、住房和可再生能源领域的新的资本支出超级周期，加入 PermitFlow 意味着构建每个推动下一轮再工业化建设项目的 AI 基础设施。
我们已筹集超过 9000 万美元，最近完成 B 轮融资，https://www.permitflow.com/blog/permitflow-series-b，投资方包括顶级机构 Accel、Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/、Initialized、Y Combinator、Felicis 和 Altos Ventures，同时获得 OpenAI、Google、Procore、ServiceTitan、Zillow、PlanGrid 和 Uber 的领导层支持。
我们的总部位于纽约市，采用混合办公制度（每周 3 天在办公室）。我们更倾向于纽约市本地候选人或愿意搬迁的人选。
职位概述
PermitFlow 正在寻找一位企业客户经理，负责与我们最重要的战略客户建立信任关系，推动其采用、扩展和长期成功，涵盖多品牌、多区域的客户。您将主导复杂的大型企业关系，涉及运营人员、高管和产品利益相关者，确保客户实现可衡量的成果和持续增长。
这是塑造 PermitFlow 企业客户策略的关键角色。您将直接与 CEO、销售副总裁和跨职能领导团队合作，定义我们如何在企业客户中扩大影响力，主要集中在家居服务领域。如果您喜欢解决难题、引导变革，并在建筑与技术的交汇点上工作，那么这个职位非常适合您。
您将负责
- 管理价值 500 万美元以上的大型企业客户关系，作为客户的主要联系人
- 制定并执行客户拓展计划，推动客户在多个品牌和地区的增长
- 与客户高层保持密切沟通，确保客户目标与我们的解决方案对齐
- 协调内部资源，确保客户在实施过程中获得充分支持
- 收集客户反馈，推动产品和流程优化
- 与销售团队协作，制定并达成季度和年度销售目标
查看英文原文
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.
Role Overview
PermitFlow is looking for an Enterprise Account Manager who’ll be the trusted partner to our most strategic customer-driving adoption, expansion, and long-term success across multi-brand, multi-region accounts. You’ll lead complex enterprise relationships that span operators, executives, and product stakeholders, ensuring our customers achieve measurable outcomes and continued growth.
This is a foundational role in shaping PermitFlow’s enterprise customer motion. You’ll work directly with the CEO, VP of Sales, and cross-functional leadership to define how we grow our footprint across Enterprise Accounts, primarily in the Home Services space. You’ll thrive if you love solving hard problems, guiding change, and operating at the intersection of construction and technology.
What You'll Do
- Own strategic relationships and a $5m+ book with enterprise customers, acting as the primary point of contact for executive, operational, and field stakeholders
- Partner with the CEO and VP of Sales to bring order to a new function—uncovering best practices, running experiments, and building a scalable motion for the Account Management team.
- Lead customer success and expansion efforts across multiple divisions, brands, and geographies
- Develop and execute account plans to drive adoption, utilization, and renewals
- Identify upsell and cross-sell opportunities by deeply understanding customer goals, workflows, and growth plans
- Partner with Sales, Solutions, Product, and CS to ensure seamless onboarding, deployment, and long-term success
- Lead QBRs and executive reviews showcasing ROI, performance, and growth opportunities
- Forecast renewals, track expansion pipelines, and maintain accurate account health metrics
- Serve as a trusted advisor to customers—translating PermitFlow’s platform capabilities into operational and financial value
- Provide structured customer feedback to Product and GTM teams to inform roadmap and strategy
What We're Looking For
- Mission-Driven: Energized by changing how construction gets built and bringing technology to one of the world’s largest and most complex industries
- Enterprise Account Management Pro: 8+ years of experience managing complex enterprise relationships with multi-stakeholder accounts
- Relationship Builder: Proven ability to to build trust and executive alignment with senior corporate executives and field-level and regional GMs
- Thrive in Ambiguity: Excellent at navigating uncertainty with perseverance, hustle, and a bias for action.
- Strategic Operator: Skilled at navigating pilots, rollouts, and multi-brand growth within large or PE-backed platforms
- Analytical & ROI-Driven: Can quantify business impact, build executive decks, and connect value to metrics
- Builder Mentality: Excited to join a fast-scaling startup in build mode—creating the systems, processes, and culture that define our enterprise customer motion
- Construction-Tech or Adjacent SaaS Experience: Background in construction-tech, PropTech, or Field Service software a nice-to-have; familiarity with home-services contractors or builders a plus
- Mission-Driven: Energized by changing how construction gets built and bringing technology to one of the world’s largest and most complex industries
How Success Will Be Measured
- Retention and expansion of enterprise accounts across multiple brands, regions, and products.
- Growth in platform adoption and engagement among enterprise stakeholders
- Execution of structured account plans that drive measurable ROI and customer satisfaction
- Strength of relationships and strategic alignment with customer executives
- Quality of collaboration with internal teams and contribution to PermitFlow’s enterprise GTM evolution
What We Offer (Full-Time Roles Only)
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.