患者与行政支持
Patient & Administrative Support
我们正在为一家快速发展的医疗实践机构招聘一名自信、善于沟通且高度有条理的患者与行政支持助理，加入他们的远程团队。
这个职位适合那些自然地擅长与人交流、喜欢解决问题，并能自信处理电话、邮件、日程安排和日常行政工作的候选人。
你将成为患者的重要联系人，并帮助确保诊所的行政工作顺利进行。成功的候选人应热情友好，但也要敢于表达，能够主动承担对话，而不是仅仅传递信息。
这是一个非常适合职业生涯初期的人士的机会，他们渴望学习、发展医疗行政技能，并成为不断壮大的团队中值得信赖的一员。
主要职责
患者与电话支持
- 以友好、专业且自信的方式接听患者的来电
- 处理一般性患者问题，并将更复杂的问题转交给合适的团队成员
- 准确记录留言并确保后续跟进完成
- 通过电话、邮件和短信与患者沟通
- 为患者提供温暖而专业的第一接触点
日程与日历管理
- 安排和协调患者预约
- 管理日历并确保预约准确记录
- 协助重新安排和更改预约
- 在需要时跟进患者以保持日程顺畅
行政支持
- 协助患者账单和发票处理
- 跟踪并跟进未完成的行政事项
- 支持患者入院流程并确保收集必要信息
- 维护准确且有序的患者和行政记录
- 完成基本的Excel和电子表格任务
- 按需协助完成其他行政项目
沟通与跟进
- 监控邮件和消息并确保及时回复
- 跟踪未完成的请求并跟进直至解决
- 确保没有遗漏任何事项
- 当问题需要临床或高级别人员介入时，及时上报
我们寻找的人选
性格匹配对这个职位非常重要。
我们寻找的是：
- 自信且善于表达——能够自如地打电话与患者沟通
- 热情、友善且易于接近
查看英文原文
We are recruiting on behalf of a growing healthcare practice looking for a confident, personable, and highly organized Patient & Administrative Support Assistant to join their remote team.
This role is ideal for someone who is naturally comfortable speaking with people, enjoys solving problems, and can confidently handle phone calls, emails, scheduling, and day-to-day administrative tasks.
You will be an important point of contact for patients and will help ensure that the administrative side of the practice runs smoothly. The successful candidate will be warm and approachable, but also outspoken and confident enough to take ownership of conversations rather than simply taking messages.
This is an excellent opportunity for someone early in their career who is eager to learn, develop their healthcare administration skills, and become a trusted member of a growing team.
Key Responsibilities
Patient & Phone Support
- Answer inbound patient phone calls in a friendly, professional, and confident manner
- Handle general patient questions and direct more complex issues to the appropriate team member
- Take accurate messages and ensure follow-ups are completed
- Communicate with patients via phone, email, and text
- Provide a warm and professional first point of contact for patients
Scheduling & Calendar Management
- Schedule and coordinate patient appointments
- Manage calendars and ensure appointments are accurately recorded
- Assist with rescheduling and appointment changes
- Follow up with patients where required to keep schedules moving
Administrative Support
- Assist with patient billing and invoicing
- Track and follow up on outstanding administrative items
- Support the patient intake process and ensure required information is collected
- Maintain accurate and organized patient and administrative records
- Complete basic Excel and spreadsheet tasks
- Assist with general administrative projects as required
Communication & Follow-Up
- Monitor emails and messages and ensure they receive a timely response
- Track outstanding requests and follow up until they are resolved
- Make sure nothing falls through the cracks
- Escalate issues appropriately when they require clinical or senior-level input
What We're Looking For
The personality fit is extremely important for this role.
We're looking for someone who is:
- Confident and outspoken — comfortable picking up the phone and speaking with patients
- Warm, personable, and approachable
- An excellent communicator with strong spoken and written English
- Proactive rather than reactive
- Comfortable asking questions and finding solutions
- Highly organized and detail-oriented
- Reliable and able to manage multiple tasks at once
- Comfortable working independently once trained
- Calm and professional when dealing with patients
- A natural problem solver with good common sense
- Comfortable taking ownership rather than waiting to be told what to do
Experience & Qualifications
Required:
- Previous experience in customer service, administration, reception, or a similar role
- Strong verbal and written English
- Confidence handling phone calls
- Good organizational and time-management skills
- Basic proficiency with Excel/Google Sheets
- Strong attention to detail
- Ability to work independently in a remote environment
Preferred:
- Previous healthcare, medical office, or patient-facing experience
- Experience with scheduling or calendar management
- Experience with billing or invoicing
- Experience working with CRM, EHR, or practice-management software
The Ideal Candidate
The ideal candidate is someone who doesn't hide behind email.
If a patient needs help, they're comfortable picking up the phone. If something is outstanding, they'll follow up. If they don't know the answer, they'll ask the right person and make sure the issue gets resolved.
You should be naturally personable, confident, organized, and willing to take ownership of your workload.
This role would suit someone who wants to become a trusted operational support person within a growing healthcare business, rather than someone looking for repetitive data-entry work.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
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