RMG 客户经理
RMG Account Executive
我们的工作影响数百万人的生活，你可以成为其中一员。
我们帮助客户抵御生活中的不确定性。无论你在公司哪个部门工作，你都将帮助客户在他们最需要的时候提供保障和安心。
职位概述与目标：
负责通过推广RMG-Protective产品来开发指定的经销商账户，同时维护公司的理念和原则。与整个RMG-Protective团队合作，以专业和热情的态度确保指定账户的成功，并成为所有与指定账户相关问题、事项和方向的首选联系人。
主要职责：
- 在所有环境中成为RMG-Protective产品的知识和技术专家。
- 与管理层和客户关系团队合作，持续开发流程，确保当前账户在投资组合中的增长和成功。
- 对客户的需求采取立即行动。
- 负责与其他人员合作解决当前客户的各类问题。
- 管理当前指定代理机构的总体事务。
- 通过CRM和RAM进行适当的工作委派。
- 对实现RMG-Protective年度生产预测负责。
- 回溯/再保险和定制经销商演示。
- 对所有指定代理机构业务进行回溯/再保险审查。
- 管理指定代理机构的经销商汇款趋势。
- 管理当前经销商的流失率。
- 对保持费用在既定指南范围内负责。
- 遵守RMG-Protective的标准。
- 负责与会计部门合作处理与指定代理机构相关的所有会计问题。
- 负责与理赔部门合作处理与指定代理机构相关的理赔问题。
- 每天努力贯彻并践行RMG-Protective的哲学。
- 对变化承担责任，并以积极乐观的方式亲自管理变化。
- 其他指定的工作职责。
监督职责：
- 无
工作环境与身体要求：
- 70-80%的时间出差（飞机、公路等）。
- 必须具备驾驶和在客户现场移动的能力。
- 视力敏锐度要求包括近距离视力、色觉、远距离视力以及调节焦点的能力。
- 能够抓握物体，如电话或鼠标，手指灵活使用键盘、计算器等。
查看英文原文
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Job Summary & Objective:
Responsible for developing assigned dealer accounts by promoting RMG-Protective products, while maintaining the company’s philosophies and principles. Work with our entire RMG-Protective staff to ensure the success of assigned accounts with professionalism and enthusiasm and being the go-to person for all concerns, issues, and direction for everything pertaining to assigned accounts.
Essential Functions:
- To be the RMG-Protective product knowledge and technology expert in ALL environments.
- Work with management and Client Relations team to continue to develop processes that will ensure current accounts’ growth and success with Portfolio.
- Takes immediate action to the needs of clients.
- Responsible to work with others to work through/resolve issues with current clients.
- General Management of current assigned agencies.
- Proper delegation of work through CRMs and RAM’s.
- Accountable for meeting RMG-Protective’s annual production forecast.
- Retro/Reinsurance and custom dealer presentations.
- Retro/Reinsurance reviews for ALL assigned agency business.
- Managing assigned agencies Dealer’s remittance trends.
- Managing assigned agencies attrition for current dealers.
- Accountable for keeping expenses within the established guidelines.
- Live by the RMG-Protective's Standards.
- Responsible for working with the Accounting department on all accounting issues related to assigned agencies.
- Responsible for working with the Claims department on claim issues related to assigned agencies.
- Strives to enforce and live the RMG-Protective's Philosophy each and every day.
- Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.
- Other Job Duties as assigned.
Supervisory Responsibilities:
- n/a
Work Environment and Physical Requirements:
- Travel 70-80% of the time (air, road, etc.).
- Must have mobility to drive and move about client sites.
- Vision acuity is required to include close vision, color vision, distant vision, and the ability to adjust focus.
- Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment.
- Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 50 pounds.
- Ability to frequently sit for long periods of time.
- Ability to hear and talk, both in person and by phone on a frequent, regular basis.
- Ability to spend extended hours in front of a computer screen.
Education and Qualification Requirements:
- Strong computer skills including proficiency with Microsoft Office, CRM Software, and internal software systems.
- High School diploma or equivalent.
- Problem resolution experience.
- Strong sales aptitude.
- 5+ or more years’ experience in an automotive sales related environment.
Preferred Requirements:
- Attention to detail and quality of service clients.
- Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
- Excellent communication skills, both verbal and written.
- Excellent in building relationships and partnerships.
- A strong sense of urgency and a desire to succeed.
- Driven by Integrity.
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Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.