客户成功经理
Client Success Manager
Array 是一个金融创新平台，帮助数字品牌、金融机构和金融科技公司更快地将有吸引力的消费者产品推向市场。我们通过可嵌入的小部件或简洁现代的 API 提供一系列信用和身份监控工具、隐私保护以及金融广告市场。我们的自有品牌产品帮助客户增加收入并提高参与度，同时赋能数百万消费者实现财务目标。
作为一家以远程办公为主的公司，我们专注于为高绩效的个人提供机会，在快速增长的金融科技领域产生深远影响。明确的使命、对持续改进的承诺以及勇于实验的精神，使我们个人和团队都能为客户提供最佳产品和服务。
在 Array 担任客户成功经理，您将通过提供战略协作和定制解决方案，为客户创造无与伦比的体验。您将通过建立牢固的关系并找到帮助客户实现目标的方法，推动 Array 现有客户的收入增长。
客户成功经理（CSM）会与产品、营销和领导团队协作，交付符合客户需求的创新产品，帮助他们加速增长并在快速变化的金融环境中取得成功。
#### **您将：**
- 管理并拓展高价值客户组合，专注于理解他们的业务目标和挑战，制定定制化策略，并执行以帮助他们实现目标。
- 对您的客户在整个与 Array 的关系周期中负责，包括部署、上线、持续优化，最终实现扩展和续约。
- 主动为您的客户解决问题，解决或预见潜在问题。
- 基于以往的良好表现和客户关系，识别、追求并主导复杂的增长机会，包括拓展至 Array 的其他产品。
- 与产品、营销和部署团队跨职能合作，开发并交付符合每个客户增长目标的定制解决方案。
- 保持对行业趋势、监管变化和市场动态的深入了解，将 Array 打造成一个知识渊博且值得信赖的合作伙伴。
- 养成使用 AI 工具思考、构建和交付的习惯——这是您的默认方式，而不是事后补充。
#### **您具备：**
- 3+
查看英文原文
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.
As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.
As a Client Success Manager at Array, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for their book of accounts. You will drive revenue growth from Array’s existing accounts by building strong relationships and identifying ways to help clients achieve their goals via Array’s suite of products.
CSMs work collaboratively with product, marketing, and leadership teams to deliver innovative offerings that align with client needs, helping them accelerate growth and achieve success in a rapidly evolving financial landscape.
#### **You will:**
- Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals.
- Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
- Proactively problem solve for your clients by resolving or anticipating issues
- Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products.
- Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals.
- Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner.
- Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.
#### **You have:**
- 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $5+ million in ARR.
- A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector.
- Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service.
- An entrepreneurial mindset and a willingness to take ownership of the success of your accounts.
- Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
- A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.
**Pay Transparency:** $80,000+ for base salary, depending on experience.
**Expected interview process:** Recruiter Conversation - Hiring Manager Interview - Loop round.
**Expected onboarding process:** Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.
**Array Offers All Full Time Employees the following Benefits and Perks:**
- Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
- Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
- 100% 401k match up to 4% with immediate vesting
- Generous and competitive parental leave for all parents
- $1,000 desk setup subsidy to set-up your unique remote office
- $100/month to subsidize wifi/cell phone expenses
- Summer Fridays (half-day Fridays) typically from late May to the end of August
- Commuter benefits for those who choose to go into our New York City or San Francisco office spaces
_Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you._
_We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request._
_Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s_ [_Privacy Notice_](https://www.clearme.com/privacy-policy) _and_ [_Terms of Use_](https://www.clearme.com/terms-of-use) _to understand how your personal data will be processed._