客户信任分析师
Analyst, Customer Trust
为什么选择Harvey
在Harvey，我们正在改变法律和专业服务的运作方式。通过结合前沿的代理AI、企业级平台和深厚的行业专业知识，我们正在重塑未来数十年关键知识工作的完成方式。
这是一个难得的机会，帮助打造一家具有代际意义的公司，在真正的转折点上参与其中。我们拥有强大的产品市场匹配度和世界级的投资支持。我们正在快速扩展，并实时定义一个新类别。工作充满雄心，标准很高，个人、职业和财务上的成长机会是无与伦比的。
我们的团队行动迅速，承担责任，并对使命有深刻承诺——以高强度运作，贴近客户，互相推动追求卓越。我们秉持三个价值观：果断、简洁和工作未完成。我们更倾向于基于清晰判断快速行动，而非等待完美信息；我们认为简洁才是可扩展的关键；我们从不满足于现状。如果你希望与志同道合的人一起完成职业生涯中最出色的工作，我们期待与你共同创造。
在Harvey，专业服务的未来正在今天被书写——而我们才刚刚开始。
职位概览
世界上一些最大的公司及其律师事务所使用Harvey的AI能力，以前所未有的规模和效率提供世界级的客户服务。Harvey让高绩效的专业人士能够更快地获得深入的领域知识，理解全局，并在更短的时间内解决更复杂的问题。
我们的客户依赖我们提供安全、值得信赖且合规的平台。赢得客户的信任是业务的推动者，我们比其他任何东西都更重视这一点。
在这个职位中，你将向客户信任负责人汇报。你将通过解决客户的安全问题、为我们的进入市场（GTM）团队提供准确及时的答复，以及提升我们的整体安全态势来推动公司增长。你将在技术安全、客户成功、审计和AI创新的交汇点上工作，利用Harvey自身的工具提高我们答复的速度、自动化和准确性。这是一个独特的机会，塑造客户信任的叙事，管理我们的信任中心，并赋予Harvey赢得复杂交易的能力。
你将负责
- 客户与AE合作：作为进入市场（GTM）团队和客户关于安全问题的技术联系人。提供及时、
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WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Some of the world's largest companies and their law firms use Harvey’s AI capabilities to deliver world-class client services at unprecedented scale and efficiency. Harvey allows high-performing professionals to gain deep domain knowledge faster, understand the big picture, and tackle more complex challenges in less time.
Our customers depend on us to deliver a secure, trustworthy, and compliant platform. Earning the trust of our customers is a business enabler and we value it more than anything else.
In this role, you will report to the Customer Trust lead. You will drive company growth by addressing customer security inquiries, supporting our Go-To-Market (GTM) team with accurate and timely responses, and elevating our overall security posture. You will operate at the intersection of technical security, customer success, audit, and AI innovation, leveraging Harvey’s own tools to improve the speed, automation, and accuracy of our responses. This is a unique opportunity to shape the customer trust narrative, manage our Trust Center, and empower Harvey to win complex deals.
WHAT YOU'LL DO
- Customer & AE Partnership: Act as a technical point of contact for our Go-To-Market (GTM) team and customers regarding security questions. Provide timely, accurate, and empathetic responses to questionnaires and concerns, ensuring we answer customer questions and unblock deals while maintaining high security standards.
- AI-Powered Automation: Leverage AI and Harvey’s internal tools to continuously improve the efficiency and accuracy of our response process. Build scalable workflows to reduce manual overhead and improve response times while optimizing quality.
- Metrics & Reporting: Establish and report on key performance indicators (KPIs) for the Customer Trust function. Use data to track team impact, response velocity, quality of answers, and the influence of trust on sales outcomes.
- Sales Enablement & Thought Leadership: Manage our Trust Center, create and maintain a high-quality security and regulatory knowledge base, and help develop thought leadership supporting our GTM teams to handle complex security discussions.
- Cross-Functional Collaboration: Partner closely with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and evolving customer requirements.
WHAT YOU HAVE
- 3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting, with a proven track record of supporting and improving compliance programs.
- Audit Experience: You are comfortable navigating complex compliance frameworks and communicating those controls and capabilities to customers as needed.
- Exceptional customer/client service skills. You are adept at understanding the "why" behind customer concerns and can communicate complex technical and regulatory topics to non-technical stakeholders.
- 1-2+ years of experience leveraging AI models or automation to drive program efficiencies (e.g., automating knowledge base management or response drafting).
- Strong analytical skills with a focus on metrics. You are comfortable creating dashboards and reporting on functional performance to leadership.
- Comfort with ambiguity and a high level of patience and the ability to remain calm and decisive under pressure.
COMPENSATION
$94,500 - $141,700 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai