高级解决方案顾问
Senior Solutions Consultant
我们是一支致力于塑造可观测性未来的技术创新者和先驱者团队。在New Relic，我们构建了一个智能平台，使企业能够在以人工智能为核心的环境中蓬勃发展，为他们提供对其复杂系统的无与伦比的洞察力。随着我们全球业务的不断扩展，我们正在寻找充满热情的人才加入我们的使命。如果您准备好帮助世界一流的公司优化其数字应用，欢迎您探索在这里的职业发展！
**您的机会：**
这是参与New Relic在泰国增长的绝佳机会。我们正在寻找第一位现场技术专家，负责领导我们获奖的可观测性平台在该地区的存在。理想情况下，您应位于或周边地区**曼谷**。这是一个**以远程为主**的职位，为您提供从首选地点工作的灵活性，同时仍需具备根据需要与团队和客户进行面对面协作的能力。您将成为新团队的基石成员，与两位经验丰富的客户经理紧密合作，建立我们在该地区的影响力，并推动该地区的重大技术成果。
作为我们的高级可观测性预销售工程师（或高级解决方案顾问），您将带来罕见的**深厚技术专长和强大的预销售能力**，为客户带来变革性的成果。这个职位不仅仅是销售软件；更是塑造New Relic在东南亚市场的未来，并赋能企业消除数字中断。
#### **您将负责：**
- 作为New Relic在泰国的首席技术专家，主导并推动从客户评估到成功成交的整个技术预销售流程。
- 与我们区域内的客户经理密切合作，提供关键的技术销售支持和策略，赢得新业务并拓展现有客户。
- 与客户和潜在客户建立并维护信任关系，成为他们在可观测性策略方面的首选顾问。
- 提供引人入胜且具有影响力的的产品演示、价值验证工作坊以及有说服力的商业论证，展示New Relic的强大功能。
- 推广New Relic的创新功能，成为客户的声音，向我们的产品和工程团队提供宝贵的反馈。
#### **此职位要求：**
- **流利的泰语和英语**是必不可少的，因为该职位将主要与泰国客户和团队沟通。
查看英文原文
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
**Your Opportunity:**
This is a unique chance to be at the forefront of New Relic's growth in Thailand. We're seeking our very first technical expert on the ground to lead our award-winning Observability platform's presence in the region. Ideally, you'll be based in or around **Bangkok**. This is a **remote-first** role, offering you the flexibility to work from your preferred location while still requiring the ability to collaborate in person with the team and customers as needed. You will be the foundational member of a new team, working hand-in-glove with two experienced Account Executives to establish our presence and drive significant technical wins across the region.
As our Senior Observability Presales Engineer (or Senior Solutions Consultant) you will bring a rare combination of **deep technical expertise and strong presales acumen** to deliver transformative outcomes for customers. This role is about more than just selling software; it’s about shaping New Relic’s future in the SEA market and empowering businesses to eliminate digital disruptions.
#### **What You'll Do:**
- Serve as the lead technical expert for New Relic in Thailand, owning and driving technical presales engagements from qualification through to a successful close.
- Work in close partnership with our regional Account Executives, providing crucial technical sales support and strategy to win new business and expand existing accounts.
- Build and nurture trusted relationships with customers and prospects, becoming their go-to advisor for their observability strategy.
- Deliver engaging and impactful product demonstrations, Proof of Value workshops, and compelling business justifications that showcase New Relic's power.
- Evangelise New Relic's innovative capabilities and be the voice of our customers, providing invaluable feedback to our product and engineering teams.
#### **This Role Requires:**
- **Fluent proficiency in both Thai and English** is essential, as the role will have a major focus on the Thai market.
- A strong understanding of how customers work with hyperscaler software, specifically **AWS** and **Azure**.
- Proven **presales or consulting experience**, including the ability to independently lead and manage complex enterprise engagements.
- Deep expertise across the various layers of enterprise technology, from user experience to modern cloud applications and infrastructure.
- A solid grasp of native cloud technologies such as Kubernetes, containers, microservices, SRE, DevOps, and CI/CD.
- Experience with performance monitoring tools (infrastructure, application, web or mobile, network, user experience, CX).
- Exceptional stakeholder management and customer engagement skills.
#### **Bonus Points:**
- Direct experience in **Observability** is highly preferred, but if you have a background in **software security** (not hardware or networks), that would also be highly valued.
- An understanding of Otel or Software Consumption pricing models.
- Experience in the **FinTech or Financial Services** sector.
- Familiarity with **SAP technology**.
- A background in mobile device platforms and architectures (iOS & Android).
- Experience working with partners.
- A Bachelor's degree in Engineering, Computer Science, or an equivalent field.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [resume@newrelic.com](mailto:resume@newrelic.com).
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
**Our hiring process**
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the [San Francisco Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at [https://newrelic.com/termsandconditions/applicant-privacy-policy](https://newrelic.com/termsandconditions/applicant-privacy-policy)