企业实施经理
Enterprise Implementation Manager
PermitFlow 正在重新定义美国的建设方式。我们是一家应用人工智能公司，为全国的建设者服务，解决经济中最大的信息挑战之一：了解什么可以建设、在哪里建设以及如何建设。我们的 AI 代理团队帮助增长最快的建筑公司处理从许可和执照到检查和项目收尾的所有事项——加速全国范围内的住房、清洁能源和基础设施发展。
尽管建筑行业规模达到 1.6 万亿美元，但仍面临大量延误、资本浪费和机会损失。PermitFlow 已经为超过 200 亿美元的开发项目带来了前所未有的速度、准确性和可见性，帮助承包商减少合规时间、降低项目风险，并自信地扩大规模。
随着美国进入数据中心、工厂、住房和可再生能源领域的新的资本支出超级周期，加入 PermitFlow 意味着构建每个推动下一轮再工业化的建设项目的 AI 基础设施。
我们已筹集超过 9000 万美元，最近完成了 B 轮融资，https://www.permitflow.com/blog/permitflow-series-b，投资方包括顶级机构 Accel、Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/、Initialized、Y Combinator、Felicis 和 Altos Ventures，同时获得 OpenAI、Google、Procore、ServiceTitan、Zillow、PlanGrid 和 Uber 的领导层支持。
这是一个位于纽约的混合岗位，每周一、三、五有办公室工作日，最多可有 25% 的差旅。
职位概述
作为企业实施经理，你将向客户成功副总裁汇报，负责 PermitFlow 战略企业客户的上手流程。你将从销售交接开始，全程主导复杂实施，直至项目上线，并作为主要客户联系人推动早期价值实现。
你将负责的工作
- 全程负责战略 PermitFlow 客户的企业上手流程——从销售交接开始，直到成功上线并过渡到客户成功团队。
- 通过明确客户成果、制定项目计划、管理时间线并确保上线准备就绪，主导复杂的多利益相关者实施。
- 在上手期间作为企业客户的首要联系人，主动管理沟通、期望和风险。
- 与销售、客户成功、产品、工程和运营跨部门合作，对齐优先级并执行上手流程。
查看英文原文
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
This is a hybrid role based in New York, with in-office days on Monday, Wednesday, and Friday, and up to 25% travel.
Role Overview
As Enterprise Implementation Manager, you will report to the Vice President of Customer Success and own onboarding for PermitFlow’s strategic enterprise accounts. You’ll lead complex implementations from post-sale handoff through launch, serving as the primary customer contact and driving early value.
What You'll Do
- Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.
- Lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness.
- Serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk.
- Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements.
- Translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans.
- Drive product adoption and early value realization through tailored training, enablement, and best-practice guidance.
- Measure onboarding success using defined metrics (e.g., engagement, time-to-value, launch readiness) and share insights with internal stakeholders.
- Build, refine, and document scalable enterprise onboarding processes, playbooks, and best practices.
What We're Looking For
- 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts.
- Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
- Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews.
- Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively
- Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans.
What We Offer (Full-Time Roles Only)
- Competitive salary and meaningful equity in a high-growth company
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid family leave
- Home office & equipment stipend
- Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
- In-Office Lunch & Dinner Provided
Travel: This role requires up to 25% travel for onsite enterprise onboarding, training, and strategic customer engagements.
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.