客户代表，销售GHH（马德里区域）
Customer Rep., Sales GHH (zona Madrid)
职位描述
### 销售客户代表
你对销售和客户关系充满热情吗？加入我们，这是一家领先的以研究为导向的生物制药公司，你将站在创新健康解决方案的最前沿。作为销售客户代表，你将在推进人类和动物疾病预防和治疗方面发挥关键作用。如果你被前沿科学的力量所驱动，致力于拯救和改善生命，那么这是一个完美的机会。
#### 职责
- 完成产品和/或服务的直接销售，以满足个人/团队配额和组织的业务目标。
- 制定、监控和修订潜在客户开发计划，以建立有效的销售机会管道。
- 直接处理来自或发给潜在或现有客户的销售电话，回答客户问题并接收订单。
- 通过挖掘客户需求并推荐合适的解决方案，与客户建立良好的关系，有效解决他们在业务、患者和支付方方面的主要问题。
- 通过执行一个中等复杂度的销售流程，在平衡商业和客户需求的基础上实现月度、季度和年度销售目标。
- 通过遵循既定的流程和程序，确保最佳的客户体验和满意度。
- 通过特定指定渠道和/或垂直市场的分销商合作伙伴基础，最大化组织产品和/或服务的销售收入。
- 寻找、评估和招募潜在的渠道合作伙伴，包括系统集成商、增值分销商（VAR）、经销商、代理商或零售商。
- 在所有销售相关活动中，包括市场推广、广告、销售促销和培训，为合作伙伴提供支持，以实现收入目标。
- 开发和管理客户账户，专注于小型到中型的客户/机会，并通过根据对客户需求的理解来定制方法，与客户建立关系。
- 利用已建立的关系和持续的互动，与客户的所有相关联系人建立信任并提供价值，收集关于业务挑战/需求的信息。
- 制定并执行年度计划以实现客户目标，推动客户/业务计划的落实。
- 与同事分享客户的问题和经验，提供趋势见解以改善患者结果。
查看英文原文
Job Description
### Sales Customer Representative
Are you passionate about sales and customer relationships? Join our company, a premier research-intensive biopharmaceutical company, where you will be at the forefront of delivering innovative health solutions. As a Sales Customer Representative, you will play a crucial role in advancing the prevention and treatment of diseases in people and animals. If you are driven by the power of leading-edge science to save and improve lives, this is the perfect opportunity for you.
#### Responsibilities
- Close direct sales of products and/or services to meet individual/team quotas and the organization's business objectives.
- Create, monitor, and revise lead generation plans to generate a substantive sales opportunity pipeline.
- Handle inbound and/or outbound sales calls directly from/to prospective and/or existing customers, responding to customer questions and taking orders.
- Build rapport with customers by probing for needs and recommending appropriate solutions, effectively addressing their primary issues regarding the business, patients, and payer landscape.
- Achieve monthly, quarterly, and annual sales objectives by executing a moderately complex selling process that balances business and customer needs.
- Ensure the optimum customer experience and satisfaction by following established processes and procedures.
- Maximize revenues from sales of the organization's products and/or services through a base of reseller partners in specific assigned channels and/or vertical markets.
- Locate, evaluate, and recruit potential channel partners including systems integrators, value-added resellers (VARs), distributors, dealers, or retailers.
- Support partners throughout the sales process in all sales-oriented activities, including marketing, advertising, sales promotions, and training to achieve revenue targets.
- Develop and manage accounts, focusing on small to moderately-sized accounts/opportunities, and build relationships with customers by tailoring the approach based on understanding their needs.
- Utilize established relationships and ongoing interactions to build trust and deliver value with all relevant contacts at the customer, gathering information about business challenges/needs.
- Develop and execute annual plans to achieve account objectives, pulling through account/business plans.
- Share customer issues and experiences with colleagues to provide insights on trends and improve patient outcomes.
- Use available information and selling tools to persuade customers to utilize our company's products and solutions.
- Appropriately utilize the budget and resources assigned to the territory or account team, being aware of financial elements related to own work.
#### Qualifications
_Required_
- Proven track record in direct sales and achieving sales quotas.
- Strong lead generation and pipeline management skills.
- Excellent communication skills for handling inbound and outbound sales calls.
- Ability to build and maintain strong customer relationships.
- Experience in channel sales and managing reseller partners.
- Proficiency in identifying and recruiting potential channel partners.
- Knowledge of sales processes, marketing, advertising, and sales promotions.
- Strong organizational skills and ability to manage multiple accounts and sales activities.
- Strong leadership skills including but not limited to strategic planning, entrepreneurship, innovation, and business savviness. They should be a change catalyst with a proven track record in coaching and development, talent growth, and execution excellence.
- Strong commitment to diversity and inclusion, and have the ability to influence and motivate others. They should have excellent emotional intelligence, decision-making skills, and a strong sense of ownership and accountability. Networking and partnerships should be a key strength.
**Required Skills:**
Customer Relationships, Customer Sales, Interpersonal Relationships, Outbound Sales, Product Knowledge, Product Sales, Sales Objectives, Sales Reporting, Sales Strategy Development, Sales Training
**Preferred Skills:**
Current Employees apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
**VISA Sponsorship:**
**Travel Requirements:**
**Flexible Work Arrangements:**
Remote
**Shift:**
**Valid Driving License:**
**Hazardous Material(s):**
**Job Posting End Date:**
09/22/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**