内部销售客户代表（东部时区）
Inside Sales Account Representative (Eastern Time Zone)
**职位描述**
130多年来，我们一直在开创突破性的科学。如今，我们通过持续创新来开发突破性的药物、疫苗和技术。我们扎根于农场和临床的直接经验，与客户在每一步都紧密合作。
我们的核心目标是赋能那些照顾动物的人，帮助他们自信地履行其重要职责。因为说到动物健康，**没有人能像我们一样看待它。**
我们的客户代表通过虚拟方式与客户互动，了解他们的需求，并根据我们的犬类和猫类产品组合提供合适的解决方案。我们作为团队协作，发挥关键作用，支持以客户为中心的商业模式。
该职位负责在其各自区域内与客户合作，通过销售公司动物健康（AH）部门的产品，支持与客户战略相关的拉动活动，并确保公司动物健康部门被视为带来价值和技术创新，符合我们的战略重点——“更健康动物的科学”。此外，客户代表还应了解公司动物健康部门及分销合作伙伴的资源。
**该职位为远程办公 - 覆盖东部时间区**
**主要职责：**
- 展现出快速建立联系和建立信任的能力。
- 能够在数字环境中茁壮成长，使用MS Office、MS Teams、Outlook和Salesforce。
- 作为指定客户的首要联系人，与关键人员/决策者建立联系，了解诊所结构、商业模式、关键影响者（业主/诊所经理/关键技师/助理兽医/前台员工）、客户需求，并识别商业机会。
- 制定客户策略——概述互动/关系策略、解决方案、合作伙伴参与和潜在产品供应，从而产生销售机会和动物健康产品和服务的账户销售增长。
- 为所有关键客户制定区域和具体账户计划。与全国客户经理、企业客户团队和分销合作伙伴合作，保持对关键账户和企业拥有的诊所的专注，以推动占用率。
查看英文原文
**Job Description**
For over 130 years, we have pioneered groundbreaking science. Today, we are driven by continuous innovation to develop breakthrough medicines, vaccines and technology. Rooted in direct experience on the farm and in the clinic, we work hand in hand with our customers every step of the way.
Our singular focus is to empower those who care for animals, helping them manage their vital responsibility with confidence. Because when it comes to animal health, **no one sees it like we do.**
Our Account Representatives interact with our customers virtually, understand their needs, and consult to offer the right solutions within our Canine and Feline product portfolios. We work collaboratively as a team and play a critical role in supporting our customer centric business model.
This position is responsible for working with accounts in their respective territory to understand and identify veterinary clinic, shelter facility, and corporate account customer needs, by selling our Company's Animal Health (AH) division products, supporting pull-through activities relative to the customer strategy, and ensuring that our Company's Animal Health division is viewed as bringing value and technical innovations aligned to our strategic focus - The Science of Healthier Animals. In addition, the Account Representative demonstrates an understanding of the resources available across our Company's Animal Health division and our Distribution Partners.
**This position is remote - Covering the Eastern Time Zone**
**Essential Accountabilities:**
- Demonstrates an ability to quickly connect and build rapport.
- Ability to thrive in a digital environment using MS Office, MS Teams, Outlook and Salesforce.
- Primary point of contact for assigned customers, connect with key personnel/decision makers to understand practice structure, business model, key influencers (Owner/Practice Manager/Key Tech/Associate Vet/Front office staff), customer needs and identifies business opportunities.
- Develop customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customer resulting in sales opportunities and account sales growth of Animal Health products and services.
- Develop territory and specific account plans for all key customers. Partners with National Account Managers, Corporate Account Team, and Distribution Partners to maintain strong focus on key accounts and corporate owned clinics to drive occupancy and sales growth.
- Work collaboratively across all species teams to foster our Company's approach to enhance knowledge of the entire Animal Health product portfolio.
- Shares with other team members within the region to foster growth and development within the team.
- Analyze sales results on a monthly basis and manage expenses within budget guidelines.
- Identifies and selects programs/services available within Animal Health’s available resources to address customer needs and provide education & training opportunities to accounts.
- Works with leadership and Professional Services to develop and deliver relevant offerings that address desired customer needs.
- Develop current understanding of Animal Health products, industry trends and competitor landscape.
- Develop knowledge of our omni-channel demand generation tools and how to leverage these tools to drive positive outcomes.
- Articulates and communicates relevant customer, industry, product, and market trends appropriately through the organization.
- Responsible for developing and meeting learning and development objectives agreed upon with leadership.
**Required Education, Experience, Skills/Abilities:**
- High school diploma required.
- Sales experience and/or experience within the Animal Health industry
- Excellent interpersonal/communication and presentation skills
- Demonstrated motivation and focus on achieving measurable, tangible results.
- Commitment to collaboration as the normal mode of working and resolving problems.
- Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes to meet customer needs.
- Demonstrated ability to independently understand customers’ evolving needs and expectations and combines with knowledge of customers’ organization and culture to drive results.
- Effective application of selling techniques and approaches, simultaneously managing multiple customers/accounts at different stages of the sales process, articulating the value of Animal Health products using approved resources.
- Demonstrated ability to identify, develop and manage a diverse mix of accounts independently within a territory, including some complex accounts, and to develop plans based on unique opportunities and customer needs.
- Proficient computer skills including working knowledge of Word, Excel and PowerPoint and the ability to use an iPad.
- Ability to work independently and also as part of a team
- Ability to travel for sales meetings, trainings, and other business needs
**Preferred Education, Experience, Skills/Abilities:**
- Bachelor's Degree preferred.
- Experience selling animal health products is preferred.
- Knowledge of animal health biological and pharmaceutical products.
- Understanding or past experience working with distribution.
- Multi-lingual fluency preferred, particularly in Spanish.
#MSJR
#NSN2026
**NOTICE FOR INTERNAL APPLICANTS**
In accordance with [Managers' Policy - Job Posting and Employee Placement,](http://webview.merck.com/webview/getContentById/Policy%2B%28US%2B%26%2BPR%29%2BJob%2BPosting%2Band%2BEmployee%2BPlacement.docx?version=Current&format=pdf&DocbaseName=mcdsprd&ObjectId=090157b481ba23f3&cid=090157b481ba23f3) all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
**Required Skills:**
Cold Calling, Customer Relationship Management (CRM), Lead Generation, Market Analysis, Order Processing, Product Knowledge, Qualifying Leads, Sales Documentations, Sales Forecasting, Sales Pipeline Management, Sales Reporting, Sales Strategy Development, Sales Tracking, Sales Training, Veterinary Practice
**Preferred Skills:**
Current Employees apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)
Current Contingent Workers apply [HERE](https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)
**US and Puerto Rico Residents Only:**
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please [click here](https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
[EEOC Know Your Rights](https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)
[EEOC GINA Supplement](https://www.eeoc.gov/gina-genetic-information-nondiscrimination)
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
[Learn more about your rights, including under California, Colorado and other US State Acts](https://www.msdprivacy.com/us/en/CCPA-notice/)
The salary range for this role is
$65,100.00 - $102,500.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at [https://jobs.merck.com/us/en/compensation-and-benefits](https://jobs.merck.com/us/en/compensation-and-benefits).
You can apply for this role through [https://jobs.merck.com/us/en](https://jobs.merck.com/us/en) (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
**Search Firm Representatives Please Read Carefully**
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
**Employee Status:**
Regular
**Relocation:**
No relocation
**VISA Sponsorship:**
No
**Travel Requirements:**
10%
**Flexible Work Arrangements:**
Remote
**Shift:**
1st - Day
**Valid Driving License:**
No
**Hazardous Material(s):**
n/a
**Job Posting End Date:**
09/22/2026
***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**