短租物业经理
Short-Term Rental Property Manager
职位概述
我们正在寻找一位经验丰富的高级物业经理，负责管理不断增长的短期租赁组合的日常运营。该职位需要能够独立工作、积极解决问题，并在没有直接监督的情况下持续提供高质量的客户体验。
核心职责
客户体验与沟通
- 管理从咨询到退房的所有客户消息
- 专业处理问题、投诉和特殊请求
- 保持五星级评价标准并解决负面体验
清洁工与换房管理
- 协调清洁时间表（通过Turno或其他类似工具）
- 确保房产在入住前准备就绪
- 直接与清洁工沟通处理问题或重新清洁
维护与供应商协调
- 安排和管理维护请求
- 寻找并与供应商（如水电、空调等）沟通
- 确保问题快速且经济地解决
评价管理
- 监控并回应客户评价
- 尝试删除不公平或违反政策的评价
- 在需要时处理客户后续和可能的退款
运营与优化
- 协助价格调整（通过PriceLabs或其他类似工具）
- 识别提升表现和客户体验的机会
- 监控房源并标记任何运营问题
我们寻找的关键特质
- 高度独立且主动
- 强大的沟通能力（专业、冷静、清晰）
- 注重细节且有条理
- 能够在没有持续指导的情况下做决定
- 有管理Airbnb或其他类似STR平台的经验
加分经验
- 使用过Guesty、Turno、PriceLabs或其他类似工具
- 有管理多个房产的经验
- 能与客户和供应商协商
此职位的成功表现包括
- 日常运营几乎不需要业主参与
- 客户评价始终保持在高水平（平均4.8以上）
- 问题迅速解决且不升级
- 与清洁工和供应商协调顺畅
工作结构
- 远程岗位
- 主要为工作日工作（需注意入住时间）
为什么加入Assist World？
100% 远程办公
50美元生日奖金
200美元推荐奖金
500美元每月抽奖机会
无追踪器。无问题
查看英文原文
Role Overview
We are looking for an experienced, high-level Property Manager to oversee the day-to-day operations of a growing short-term rental portfolio. This role requires someone who can operate independently, proactively solve problems, and deliver consistently high guest experiences without direct oversight.
Core Responsibilities
Guest Experience & Communication
- Manage all guest messaging from inquiry through checkout
- Handle issues, complaints, and special requests professionally
- Maintain 5-star review standards and resolve negative experiences
Cleaner & Turnover Management
- Coordinate cleaning schedules (via Turno or similar)
- Ensure properties are guest-ready before check-in
- Communicate directly with cleaners for issues or re-cleans
Maintenance & Vendor Coordination
- Schedule and manage maintenance requests
- Source and communicate with vendors (plumbing, HVAC, etc.)
- Ensure issues are resolved quickly and cost-effectively
Review Management
- Monitor and respond to guest reviews
- Attempt to remove unfair or policy-violating reviews
- Handle guest follow-ups and potential refunds when needed
Operations & Optimization
- Assist with pricing adjustments (via PriceLabs or similar tools)
- Identify opportunities to improve performance and guest experience
- Monitor listings and flag any operational issues
Key Traits We’re Looking For
- Highly independent and proactive
- Strong communication skills (professional, calm, and clear)
- Detail-oriented and organized
- Comfortable making decisions without constant direction
- Experience managing Airbnb or similar STR platforms
Bonus Experience
- Guesty, Turno, PriceLabs, or similar tools
- Experience managing multiple properties
- Ability to negotiate with guests and vendors
Success in This Role Looks Like
- Minimal owner involvement in daily operations
- Consistently high guest reviews (4.8+ average)
- Issues resolved quickly without escalation
- Smooth coordination across cleaners and vendors
Work Structure
- Remote role
- Primarily weekday coverage (with awareness around check-in times)
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM